Update Specific Post-call Information on Syncro

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "nodes": [
    {
      "id": "1e603735-dd86-4691-8ece-c81fff396161",
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        370,
        250
      ],
      "parameters": {
        "path": "timersyncro",
        "options": {},
        "httpMethod": "POST",
        "responseData": "allEntries",
        "responseMode": "lastNode"
      },
      "typeVersion": 1
    },
    {
      "id": "2b243a13-a258-4198-9cad-057c6117b50a",
      "name": "EnvVariables",
      "type": "n8n-nodes-base.set",
      "position": [
        570,
        250
      ],
      "parameters": {
        "values": {
          "string": [
            {
              "name": "syncro_baseurl",
              "value": "https://subdomain.syncromsp.com"
            }
          ]
        },
        "options": {}
      },
      "typeVersion": 1
    },
    {
      "id": "0108d71b-ae26-4e64-9a52-9b6de15c4fbd",
      "name": "Google Sheets",
      "type": "n8n-nodes-base.googleSheets",
      "position": [
        750,
        250
      ],
      "parameters": {
        "range": "A:B",
        "options": {},
        "sheetId": "xxx",
        "operation": "lookup",
        "lookupValue": "={{$node[\"Webhook\"].json[\"body\"][\"call_id\"]}}",
        "lookupColumn": "Call"
      },
      "credentials": {
        "googleApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "6747ff1c-f7f0-48a2-9aa2-fd1c72401233",
      "name": "ConfirmMatch",
      "type": "n8n-nodes-base.if",
      "position": [
        900,
        250
      ],
      "parameters": {
        "conditions": {
          "number": [],
          "string": [
            {
              "value1": "={{$node[\"Google Sheets\"].json[\"Ticket\"]}}",
              "operation": "isEmpty"
            }
          ],
          "boolean": []
        }
      },
      "typeVersion": 1
    },
    {
      "id": "207192d8-f8f4-4f23-af61-91e254cbeee9",
      "name": "NoOp",
      "type": "n8n-nodes-base.noOp",
      "position": [
        1060,
        100
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "7cd7ba20-951d-4654-82b5-2e8081774723",
      "name": "AddTimertoSyncro",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        1080,
        420
      ],
      "parameters": {
        "url": "={{$node[\"EnvVariables\"].parameter[\"values\"][\"string\"][0][\"value\"]}}/api/v1/tickets/{{$node[\"Google Sheets\"].json[\"Ticket\"]}}/timer_entry",
        "method": "POST",
        "options": {},
        "sendBody": true,
        "authentication": "genericCredentialType",
        "bodyParameters": {
          "parameters": [
            {
              "name": "start_at",
              "value": "={{new Date(parseInt($node[\"Webhook\"].json[\"body\"][\"date_started\"])).toISOString()}}"
            },
            {
              "name": "end_at",
              "value": "={{new Date(parseInt($node[\"Webhook\"].json[\"body\"][\"date_ended\"])).toISOString()}}"
            },
            {
              "name": "notes",
              "value": "=Phone call from {{$node[\"Webhook\"].json[\"body\"][\"contact\"][\"name\"]}} ({{$node[\"Webhook\"].json[\"body\"][\"contact\"][\"phone\"]}})."
            },
            {
              "name": "user_id",
              "value": "24223"
            }
          ]
        },
        "genericAuthType": "httpHeaderAuth"
      },
      "typeVersion": 3
    }
  ],
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "EnvVariables",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "ConfirmMatch": {
      "main": [
        [
          {
            "node": "NoOp",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "AddTimertoSyncro",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "EnvVariables": {
      "main": [
        [
          {
            "node": "Google Sheets",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Google Sheets": {
      "main": [
        [
          {
            "node": "ConfirmMatch",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• googleApi

About this workflow

This workflow takes Dialpad call information after a call is disconnected and pushes it into Syncro as a ticket timer update, matching the start time and end time provided by Dialpad and a note that containing the contact or customer name and number.

Source: https://n8n.io/workflows/1489/ — original creator credit. Request a take-down →

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