The workflow JSON
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{
"name": "Weekly Support Triage Review with Apify",
"nodes": [
{
"parameters": {},
"id": "manual-trigger",
"name": "Manual Trigger",
"type": "n8n-nodes-base.manualTrigger",
"typeVersion": 1,
"position": [
260,
220
]
},
{
"parameters": {
"rule": {
"interval": [
{
"field": "weeks",
"weeksInterval": 1
}
]
}
},
"id": "weekly-schedule",
"name": "Weekly Schedule",
"type": "n8n-nodes-base.scheduleTrigger",
"typeVersion": 1.2,
"position": [
260,
420
]
},
{
"parameters": {
"mode": "manual",
"duplicateItem": false,
"assignments": {
"assignments": [
{
"id": "tickets",
"name": "tickets",
"type": "array",
"value": [
{
"id": "T-1001",
"customerName": "Jordan Lee",
"subject": "Charged twice and still cannot access my account",
"message": "I was charged twice yesterday and the login link still says my account is disabled. This is blocking my team. Please fix this today or refund us.",
"channel": "email",
"customerTier": "business"
},
{
"id": "T-1002",
"customerName": "Mina",
"subject": "How do I export invoices?",
"message": "Where can I download all invoices for last quarter? I need them for accounting.",
"channel": "chat",
"customerTier": "starter"
}
]
},
{
"id": "default-language",
"name": "defaultLanguage",
"type": "string",
"value": "English"
},
{
"id": "brand-voice",
"name": "brandVoice",
"type": "string",
"value": "calm, concise, and helpful"
},
{
"id": "business-context",
"name": "businessContext",
"type": "string",
"value": "SaaS support team handling billing, account access, onboarding, bugs, cancellations, and feature questions."
},
{
"id": "reply-signature",
"name": "replySignature",
"type": "string",
"value": "Support Team"
},
{
"id": "include-reply-draft",
"name": "includeReplyDraft",
"type": "boolean",
"value": true
},
{
"id": "include-faq-candidates",
"name": "includeFaqCandidates",
"type": "boolean",
"value": true
}
]
}
},
"id": "support-input",
"name": "Support Tickets Input",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
540,
320
],
"notesInFlow": true,
"notes": "Replace the sample tickets with records from Gmail, Zendesk, Help Scout, Intercom, a form, or a spreadsheet. Keep only the fields your team is comfortable sending to Apify."
},
{
"parameters": {
"method": "POST",
"url": "={{'https://api.apify.com/v2/acts/jumpy_invoice~support-triage-intelligence/run-sync-get-dataset-items?token=' + $env.APIFY_TOKEN}}",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={{JSON.stringify($json)}}",
"options": {
"timeout": 120000
}
},
"id": "run-apify-actor",
"name": "Run Support Triage Actor",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
820,
320
],
"notesInFlow": true,
"notes": "Calls the published Apify actor using APIFY_TOKEN from the n8n environment. The actor returns priority, category, sentiment, escalation guidance, draft replies, and FAQ candidates."
},
{
"parameters": {
"jsCode": "const analyses = Array.isArray($json) ? $json : [$json];\nconst tickets = analyses.filter(Boolean);\nconst totalTickets = tickets.length;\nconst urgentTickets = tickets.filter((ticket) => ticket.priority === 'urgent' || ticket.escalationRequired);\nconst negativeTickets = tickets.filter((ticket) => ticket.sentiment === 'negative');\nconst categories = tickets.reduce((counts, ticket) => {\n const category = ticket.category || 'uncategorized';\n counts[category] = (counts[category] || 0) + 1;\n return counts;\n}, {});\nconst escalationQueue = urgentTickets.map((ticket) => ({\n id: ticket.id,\n customerName: ticket.customerName,\n subject: ticket.subject,\n priority: ticket.priority,\n priorityScore: ticket.priorityScore,\n category: ticket.category,\n reason: ticket.escalationReason,\n nextActions: ticket.nextActions || []\n}));\nconst replyReviewQueue = tickets.filter((ticket) => ticket.replyDraft).map((ticket) => ({\n id: ticket.id,\n subject: ticket.subject,\n priority: ticket.priority,\n category: ticket.category,\n draftSubject: ticket.replyDraft.subject,\n draftBody: ticket.replyDraft.body\n}));\nconst faqCandidates = tickets.filter((ticket) => ticket.faqCandidate).map((ticket) => ({\n id: ticket.id,\n question: ticket.faqCandidate.question,\n answerOutline: ticket.faqCandidate.answerOutline,\n reuseScore: ticket.faqCandidate.reuseScore\n}));\nconst topNextActions = tickets.flatMap((ticket) => ticket.nextActions || []).slice(0, 12);\nreturn [{ json: { totalTickets, urgentCount: urgentTickets.length, negativeCount: negativeTickets.length, categories, escalationQueue, replyReviewQueue, faqCandidates, topNextActions, tickets } }];"
},
"id": "prepare-review",
"name": "Prepare Human Review Queue",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1100,
320
],
"notesInFlow": true,
"notes": "Builds escalationQueue, replyReviewQueue, faqCandidates, and topNextActions. This keeps the workflow human-in-the-loop instead of auto-sending replies."
},
{
"parameters": {
"mode": "manual",
"duplicateItem": false,
"assignments": {
"assignments": [
{
"id": "report-title",
"name": "reportTitle",
"type": "string",
"value": "={{'Weekly Support Triage Review - ' + $json.urgentCount + ' urgent of ' + $json.totalTickets + ' tickets'}}"
},
{
"id": "report-summary",
"name": "reportSummary",
"type": "string",
"value": "={{'Analyzed ' + $json.totalTickets + ' tickets. Urgent/escalation: ' + $json.urgentCount + '. Negative sentiment: ' + $json.negativeCount + '. Top category: ' + Object.entries($json.categories).sort((a,b)=>b[1]-a[1])[0]?.[0]}}"
},
{
"id": "escalation-queue",
"name": "escalationQueue",
"type": "array",
"value": "={{$json.escalationQueue}}"
},
{
"id": "reply-review-queue",
"name": "replyReviewQueue",
"type": "array",
"value": "={{$json.replyReviewQueue}}"
},
{
"id": "faq-candidates",
"name": "faqCandidates",
"type": "array",
"value": "={{$json.faqCandidates}}"
},
{
"id": "top-next-actions",
"name": "topNextActions",
"type": "array",
"value": "={{$json.topNextActions}}"
}
]
}
},
"id": "final-review-report",
"name": "Final Human Review Report",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1380,
320
],
"notesInFlow": true,
"notes": "Final report object ready to route to Slack, email, ClickUp, Notion, Airtable, Google Sheets, or a support lead."
},
{
"parameters": {
"content": "## Weekly Support Triage Review\n\nUse this workflow to turn messy support tickets into a human review queue. It sends ticket records to the Apify Support Triage Intelligence actor, then produces escalation items, reply drafts for approval, FAQ candidates, and next actions.",
"height": 220,
"width": 420
},
"id": "note-overview",
"name": "Overview Note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
500,
40
]
},
{
"parameters": {
"content": "## Setup\n\n1. Set `APIFY_TOKEN` in your n8n environment.\n2. Edit **Support Tickets Input** with your ticket records, brand voice, business context, and reply signature.\n3. Run manually once before activating the weekly schedule.",
"height": 220,
"width": 420
},
"id": "note-setup",
"name": "Setup Note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
780,
560
]
},
{
"parameters": {
"content": "## Human review required\n\nThis template does not send customer replies automatically. Review draft replies before sending, especially for billing, refund, legal, security, angry-language, or account-access tickets.",
"height": 200,
"width": 420
},
"id": "note-human-review",
"name": "Human Review Note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
1070,
40
]
},
{
"parameters": {
"content": "## Output routing\n\nThe final node returns a compact report object. Connect it to Slack, email, ClickUp, Notion, Airtable, Google Sheets, or a support lead dashboard after you verify the sample output.",
"height": 200,
"width": 420
},
"id": "note-output-routing",
"name": "Output Routing Note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
1360,
560
]
}
],
"connections": {
"Manual Trigger": {
"main": [
[
{
"node": "Support Tickets Input",
"type": "main",
"index": 0
}
]
]
},
"Weekly Schedule": {
"main": [
[
{
"node": "Support Tickets Input",
"type": "main",
"index": 0
}
]
]
},
"Support Tickets Input": {
"main": [
[
{
"node": "Run Support Triage Actor",
"type": "main",
"index": 0
}
]
]
},
"Run Support Triage Actor": {
"main": [
[
{
"node": "Prepare Human Review Queue",
"type": "main",
"index": 0
}
]
]
},
"Prepare Human Review Queue": {
"main": [
[
{
"node": "Final Human Review Report",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1"
},
"tags": [
{
"name": "Support"
},
{
"name": "Apify"
},
{
"name": "Human Review"
}
]
}
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About this workflow
Weekly Support Triage Review with Apify. Uses httpRequest. Event-driven trigger; 10 nodes.
Source: https://github.com/xiaopeng215-sys/geo-visibility-audit-mcp/blob/main/workflows/support-triage-weekly-review.n8n.json — original creator credit. Request a take-down →
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