Rapiwa This workflow corresponds to n8n.io template #10716 — we link there as the canonical source.
This workflow follows the Agent → Agenttool recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"meta": {
"templateCredsSetupCompleted": true
},
"nodes": [
{
"id": "e1a9a6ac-f3a6-498c-9a71-cc9c5143581a",
"name": "Think",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
1024,
-16
],
"parameters": {
"description": "Assistant Name: Rapiwa,\nYou are an intelligent and empathetic customer support assistant dedicated to helping users efficiently and professionally.\n\nYou have seamless access to a Google Sheets database to retrieve or log relevant information as needed.\nNever disclose to users that your responses are powered by data from Google Sheets.\n\nYour Primary Responsibilities:\n\n1. Understand the User\u2019s Request\n- Accurately interpret the user\u2019s question, issue, or concern.\n- Maintain a friendly, supportive tone in all interactions.\n\n2. Provide Product Information\n- If a user inquires about a product, retrieve and share:\n \u2022 Product name\n \u2022 Price\n \u2022 Key details\n- Clearly indicate whether the pricing is subscription-based or a one-time payment, based on the description.\n\n3. Handle Support Issues\n- If a problem is identified:\n \u2022 Clearly define the problem in user-friendly terms.\n \u2022 Offer a relevant and practical solution or workaround.\n \u2022 If needed, guide the user to the next best step for resolution.\n\n4. Log Support Interactions\n- Record the conversation by adding a new row in the sheet with the following columns:\n \u2022 Problem\n \u2022 Suggested Solution\n \u2022 Category (e.g., payment, login, access, delivery, technical issue, etc.)\n \u2022 And you will get a solution from HTTPS request \"Support Desk\" \n\n5. When someone wants to know more about our company, you can get the information from Google Docs.\nOtherwise, you can give it from \"Read Company Information\".\n\n6. Compose WhatsApp-Ready Messages\n- Ensure all responses are intended for WhatsApp:\n \u2022 Are plain-text only (no HTML or markdown)\n \u2022 Include full plain URLs (not hyperlinks)\n \u2022 Use a natural, conversational tone\n \u2022 Are well-structured and easy to read on mobile\n\nCommunication Guidelines:\n- Be concise, professional, and understanding.\n- Always aim to resolve the issue or direct the user to the next best step.\n- Avoid jargon or overly technical language unless necessary.\n-Don't share any information except the attached reference.\n"
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "8fd1c734-11e4-411b-a1db-c116681b411e",
"name": "Rapiwa Trigger",
"type": "n8n-nodes-rapiwa.rapiwaTrigger",
"position": [
480,
-288
],
"parameters": {},
"credentials": {
"rapiwaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "1c6d9cf9-489b-4b5d-aa23-a99c7cfe6d14",
"name": "AI Agent - Customer Support Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1072,
-304
],
"parameters": {
"text": "={{ $json.message }}",
"options": {
"systemMessage": "Assistant Name: Rapiwa,\nYou are an intelligent and empathetic customer support assistant dedicated to helping users efficiently and professionally.\n\nYou have seamless access to a Google Sheets database to retrieve or log relevant information as needed.\nNever disclose to users that your responses are powered by data from Google Sheets.\n\nYour Primary Responsibilities:\n\n1. Understand the User\u2019s Request\n- Accurately interpret the user\u2019s question, issue, or concern.\n- Maintain a friendly, supportive tone in all interactions.\n\n2. Provide Product Information\n- If a user inquires about a product, retrieve and share:\n \u2022 Product name\n \u2022 Price\n \u2022 Key details\n- Clearly indicate whether the pricing is subscription-based or a one-time payment, based on the description.\n\n3. Handle Support Issues\n- If a problem is identified:\n \u2022 Clearly define the problem in user-friendly terms.\n \u2022 Offer a relevant and practical solution or workaround.\n \u2022 If needed, guide the user to the next best step for resolution.\n\n4. Log Support Interactions\n- Record the conversation by adding a new row in the sheet with the following columns:\n \u2022 Problem\n \u2022 Suggested Solution\n \u2022 Category (e.g., payment, login, access, delivery, technical issue, etc.)\n \u2022 And you will provide the HTTPS request solution from \"Research->Support Desk\", along with the desk's target or exact solution link.\n\n5. When someone wants to know more about our company, you can get the information from Google Docs.\nOtherwise, you can give it from \"Read Company Information\".\n\n6. Compose WhatsApp-Ready Messages\n- Ensure all responses are intended for WhatsApp:\n \u2022 Are plain-text only (no HTML or markdown)\n \u2022 Include full plain URLs (not hyperlinks)\n \u2022 Use a natural, conversational tone\n \u2022 Are well-structured and easy to read on mobile\n\nCommunication Guidelines:\n- Be concise, professional, and understanding.\n- Always aim to resolve the issue or direct the user to the next best step.\n- Avoid jargon or overly technical language unless necessary.\n-Don't share any information except the attached reference.\n"
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "be74aa4c-658e-4294-bb82-ae8422f90dd9",
"name": "If (check text)",
"type": "n8n-nodes-base.if",
"position": [
704,
-288
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "a970837b-bf0f-4eca-bb55-501b5ed6e383",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $json.message }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.2
},
{
"id": "a8521f60-ea0d-48a6-ac81-8decbfec66cf",
"name": "Replay",
"type": "n8n-nodes-rapiwa.rapiwa",
"position": [
1696,
-304
],
"parameters": {
"number": "={{ $('Rapiwa Trigger').item.json.contact_id }}",
"message": "={{ $json.output }}"
},
"credentials": {
"rapiwaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "eae3a538-cb6d-4ba4-a475-a3f20a1abc93",
"name": "Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
912,
-16
],
"parameters": {
"sessionKey": "={{ $json.message_id }}",
"sessionIdType": "customKey",
"contextWindowLength": 50
},
"typeVersion": 1.3
},
{
"id": "943c7107-3028-4d00-b6d9-dba4a5c4d311",
"name": "Research",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
1136,
-16
],
"parameters": {
"text": "={{ $('When chat message received').item.json.chatInput }}",
"options": {},
"toolDescription": "Assistant Name: Rapiwa,\nYou are an intelligent and empathetic customer support assistant dedicated to helping users efficiently and professionally.\n\nYou have seamless access to a Google Sheets database to retrieve or log relevant information as needed.\nNever disclose to users that your responses are powered by data from Google Sheets.\n\nYour Primary Responsibilities:\n\n1. Understand the User\u2019s Request\n- Accurately interpret the user\u2019s question, issue, or concern.\n- Maintain a friendly, supportive tone in all interactions.\n\n2. Provide Product Information\n- If a user inquires about a product, retrieve and share:\n \u2022 Product name\n \u2022 Price\n \u2022 Key details\n- Clearly indicate whether the pricing is subscription-based or a one-time payment, based on the description.\n\n3. Handle Support Issues\n- If a problem is identified:\n \u2022 Clearly define the problem in user-friendly terms.\n \u2022 Offer a relevant and practical solution or workaround.\n \u2022 If needed, guide the user to the next best step for resolution.\n\n4. Log Support Interactions\n- Record the conversation by adding a new row in the sheet with the following columns:\n \u2022 Problem\n \u2022 Suggested Solution\n \u2022 Category (e.g., payment, login, access, delivery, technical issue, etc.)\n \u2022 And you will provide the HTTPS request solution from \"Research->Support Desk\", along with the desk's target or exact solution link.\n\n5. When someone wants to know more about our company, you can get the information from Google Docs.\nOtherwise, you can give it from \"Read Company Information\".\n\n6. Compose WhatsApp-Ready Messages\n- Ensure all responses are intended for WhatsApp:\n \u2022 Are plain-text only (no HTML or markdown)\n \u2022 Include full plain URLs (not hyperlinks)\n \u2022 Use a natural, conversational tone\n \u2022 Are well-structured and easy to read on mobile\n\nCommunication Guidelines:\n- Be concise, professional, and understanding.\n- Always aim to resolve the issue or direct the user to the next best step.\n- Avoid jargon or overly technical language unless necessary.\n-Don't share any information except the attached reference.\n"
},
"typeVersion": 2.2
},
{
"id": "ea6f41ec-0e44-4b28-a60f-e6ac15d8bdcf",
"name": "Support Desk",
"type": "n8n-nodes-base.httpRequestTool",
"notes": "https://docs.salebot.app/\nhttps://docs.delix.cloud/ \nhttps://socialvibe.spagreen.net/docs/\nhttps://faculty.spagreen.net/docs/\nhttps://docs.spagreen.net/docs/yoori/get-started/introduction\nhttps://meetair.spagreen.net/docs/\nhttps://oxoo.spagreen.net/documentation/android/\nhttps://docs.flixoo.app/",
"position": [
1184,
320
],
"parameters": {
"url": "https://desk.spagreen.net/knowledge-base",
"options": {},
"toolDescription": "If you have any problems with \"knowledge base\" or if someone has any questions, please search this tool.\nAnd if someone wants knowledge-base documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "88b25afe-d3b0-4bd7-9c33-6bdcb81959bc",
"name": "Docs",
"type": "n8n-nodes-base.googleDocsTool",
"position": [
1088,
320
],
"parameters": {
"operation": "get",
"documentURL": "add_your_google_doce_link lke this: https://docs.google.com/document/d/1QC7b4tds6fBGFUIE-67qA74bPb-FAvV_DA_RdAxGmiY/edit?usp=sharing",
"descriptionType": "manual",
"toolDescription": "When someone wants to know more about our company, you can get the information from Google Docs.\nOtherwise, you can give it from \"Read Company Information\""
},
"credentials": {
"googleDocsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 2
},
{
"id": "84ff8af2-2694-40ef-86a0-6d86074d04aa",
"name": "Read Company Information",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
992,
320
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 270740940,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit#gid=270740940",
"cachedResultName": "company"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp ChatBot"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.5
},
{
"id": "05b02a07-cbc1-4a18-9cf2-d1654f3cd3be",
"name": "Read Product",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
896,
320
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit#gid=0",
"cachedResultName": "products"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp ChatBot"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.5
},
{
"id": "dc105a22-0017-429e-aeaa-aba6c10e609d",
"name": "Read Service",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
800,
320
],
"parameters": {
"options": {},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1324802819,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit#gid=1324802819",
"cachedResultName": "service"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp ChatBot"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.5
},
{
"id": "24484105-a860-449d-90ab-8813a3e2a148",
"name": "Log Customer Issues",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
704,
320
],
"parameters": {
"columns": {
"value": {
"SL": "=ROW()+1",
"Issue": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Issue', ``, 'string') }}",
"Category": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Category', ``, 'string') }}",
"Solution": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Solution', ``, 'string') }}"
},
"schema": [
{
"id": "SL",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "SL",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Issue",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Issue",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Category",
"type": "string",
"display": true,
"required": false,
"displayName": "Category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Solution",
"type": "string",
"display": true,
"required": false,
"displayName": "Solution",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1719310477,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit#gid=1719310477",
"cachedResultName": "support"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1R7nm83Op70gA2UhJGq1sGwcy4GDe0xSZ5hi1zA3BUeE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp ChatBot"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.5
},
{
"id": "e550c8e8-1532-418e-99e4-d55604a6d759",
"name": "salebot",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1280,
320
],
"parameters": {
"url": "https://docs.salebot.app/",
"options": {},
"toolDescription": "If you have any problems with salebot or if someone has any questions, please search this tool.\nAnd if someone wants salebot documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "70f12f0e-27fd-4093-a28d-4124862c61fa",
"name": "delix",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1376,
320
],
"parameters": {
"url": "https://docs.delix.cloud/ ",
"options": {},
"toolDescription": "If you have any problems with delix or if someone has any questions, please search this tool.\nAnd if someone wants delix documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "c3f5c0dc-8221-4188-8a01-78b0c2ee44d1",
"name": "socialvibe",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1472,
320
],
"parameters": {
"url": "https://socialvibe.spagreen.net/docs/",
"options": {},
"toolDescription": "If you have any problems with socialvibe or if someone has any questions, please search this tool.\nAnd if someone wants socialvibe documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "e47b6f21-2d4c-401f-8d3e-7a883942a6a7",
"name": "faculty",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1568,
320
],
"parameters": {
"url": "https://faculty.spagreen.net/docs/",
"options": {},
"toolDescription": "If you have any problems with faculty or if someone has any questions, please search this tool.\nAnd if someone wants faculty documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "fed9e425-9bee-4dd6-9241-fdcb351eb72a",
"name": "yoori",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1664,
320
],
"parameters": {
"url": "https://docs.spagreen.net/docs/yoori/get-started/introduction",
"options": {},
"toolDescription": "If you have any problems with yoori or anyone has any questions, please search this tool.\nAnd if someone wants yoori documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "ca36ccc3-84ce-46f5-b15a-e5c27f355828",
"name": "meetair",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1760,
320
],
"parameters": {
"url": "https://meetair.spagreen.net/docs/",
"options": {},
"toolDescription": "If you have any problems with meetair or anyone has any questions, please search this tool.\nAnd if someone wants meetair documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "95cec829-f40b-4fc6-afa7-31e7de962d5b",
"name": "oxoo",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1856,
320
],
"parameters": {
"url": "https://oxoo.spagreen.net/documentation/android/",
"options": {},
"toolDescription": "If you have any problems with oxoo or anyone has any questions, please search this tool.\nAnd if someone wants oxoo documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "3ccc9c71-eda8-4892-8f09-ff8a7e5a5368",
"name": "flixoo",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
1952,
320
],
"parameters": {
"url": "https://docs.flixoo.app/",
"options": {},
"toolDescription": "If you have any problems with flixoo or anyone has any questions, please search this tool.\nAnd if someone wants flixoo documentation, give them this documentation link or the specific link for this product."
},
"typeVersion": 4.2
},
{
"id": "e5f64930-bad3-41af-abc9-5b52611f0692",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
1184,
304
],
"parameters": {
"width": 864,
"height": 240,
"content": "\n\n\n\n\n\n\n\n\n\n\n\n\n\n## your product online documentations"
},
"typeVersion": 1
},
{
"id": "01698460-4306-496b-b4fa-f77a903683a3",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
704,
304
],
"parameters": {
"width": 464,
"height": 240,
"content": "\n\n\n\n\n\n\n\n\n\n\n\n\n\n## your product details on sheet"
},
"typeVersion": 1
},
{
"id": "dd5f17af-97bf-434a-aa31-4a2c2c1a901d",
"name": "OpenAI",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
800,
-16
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"typeVersion": 1.2
},
{
"id": "fb29c93b-4dfc-4d97-91ac-c427f5d042fd",
"name": "OpenAI1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
592,
320
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"typeVersion": 1.2
},
{
"id": "38b2c2a2-c7e1-4d12-82e9-29ddd23a6185",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1648,
-448
],
"parameters": {
"width": 352,
"height": 304,
"content": "### replay the user on WhatsApp using Rapiwa API\n\ninstall process: [how to install rapiwa](https://www.npmjs.com/package/n8n-nodes-rapiwa)"
},
"typeVersion": 1
},
{
"id": "0e37702c-03b7-4976-bf1f-00667e31ee9e",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
192,
-480
],
"parameters": {
"width": 448,
"height": 336,
"content": "### Rapiwa Trigger node starts (triggers) the workflow when something happens in your Rapiwa account \u2014 for example, when a new event, webhook, or update is received.\n\ninstall process: [how to install rapiwa](https://www.npmjs.com/package/n8n-nodes-rapiwa)"
},
"typeVersion": 1
},
{
"id": "1985f4e3-bfb6-4359-9291-144a410d0428",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
688,
-384
],
"parameters": {
"width": 304,
"height": 240,
"content": "### It's check text or image/docs/video/audio"
},
"typeVersion": 1
},
{
"id": "14c57ae0-327f-4f72-8052-be04e69013c9",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
1360,
-96
],
"parameters": {
"width": 480,
"height": 192,
"content": "This \u201cResearch\u201d node is an AI support tool used by the Rapiwa assistant inside n8n.\nIt helps the assistant find information, handle customer issues, and prepare WhatsApp-ready responses, all while keeping data sources (like Google Sheets or Docs) hidden from users"
},
"typeVersion": 1
},
{
"id": "97af25e7-7ff5-4eb5-aadb-a5e627debdb8",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
1024,
-400
],
"parameters": {
"width": 592,
"height": 272,
"content": "It listens for chat messages, understands customer issues, retrieves information (from Sheets or Docs), and responds in a WhatsApp-ready format, while also logging interactions automatically"
},
"typeVersion": 1
},
{
"id": "62767435-d41e-4189-856b-88e57c9b281d",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-832,
-480
],
"parameters": {
"width": 976,
"height": 1776,
"content": "# WhatsApp AI HelpDesk \u2013 Smart SupportBot Using Trained Data with Rapiwa\n\n**Overview:**\nThis workflow is designed to automate customer interactions on WhatsApp using an intelligent AI assistant called **Rapiwa**. It is ideal for **customer support teams**, **business owners**, and **service providers** who want to provide instant, personalized, and AI-driven responses while managing support data efficiently.\n\n\n### Key Features\n* **AI-Powered Support:** Rapiwa interprets customer queries and replies in human-like, WhatsApp-friendly text.\n* **WhatsApp Integration:** Uses Rapiwa API to send and receive messages in real time.\n* **Dynamic Data Access:** Fetches product, service, and documentation details from **Google Sheets** and **Google Docs**.\n* **Knowledge Base Search:** Retrieves relevant info from connected support documentation and product portals.\n* **Session Memory:** Remembers past conversations per user for contextual replies.\n* **Automatic Logging:** Records issues and responses in Google Sheets for analysis.\n* **Multi-Product Support:** Handles queries across multiple products and services.\n\n\n### Workflow Overview\n1. **Rapiwa Trigger (Start Node)**\n * Activates when a new WhatsApp message is received.\n * Example: Messages like \u201cPrice of SocialVibe?\u201d or \u201cI can\u2019t access my dashboard.\u201d\n * install process: [how to install rapiwa](https://www.npmjs.com/package/n8n-nodes-rapiwa)\n\n2. **If (Check Text)**\n\n * Confirms the message contains text.\n * Non-text messages are either stopped or handled differently.\n\n3. **AI Agent \u2013 Customer Support Agent**\n\n * Core logic of the workflow.\n * Reads product/service info from Google Sheets/Docs and external support docs.\n * Generates WhatsApp-ready responses.\n * Logs customer issues for tracking.\n\n4. **Memory (Session Context)**\n\n * Stores chat history for context-aware interactions.\n\n5. **Research (AI Support Tool)**\n\n * Gathers additional info from Sheets, Docs, HTTP tools, and support desk portals.\n\n6. **Replay (Rapiwa Send Message)**\n * Sends the AI-generated message back to the customer via WhatsApp API.\n * install process: [how to install rapiwa](https://www.npmjs.com/package/n8n-nodes-rapiwa)\n\n\n### Data & Integrations\n* **Google Sheets:**\n * Product Data Sheet: Names, descriptions, pricing.\n * Service Data Sheet: Offered services details.\n * Support Log Sheet: Issue tracking and resolution.\n\n* **Google Docs:** Company info and documentation references.\n* **Support Portals & Documentation:**\n * [SaleBot](https://docs.salebot.app/)\n * [Delix](https://docs.delix.cloud/)\n * [SocialVibe](https://socialvibe.spagreen.net/docs/)\n * [Faculty](https://faculty.spagreen.net/docs/)\n * [Yoori](https://docs.spagreen.net/docs/yoori/get-started/introduction)\n * [MeetAir](https://meetair.spagreen.net/docs/)\n * [Oxoo](https://oxoo.spagreen.net/documentation/android/)\n * [Flixoo](https://docs.flixoo.app/)\n\n\n## Useful Links\n- **install process:** [how to install rapiwa](https://www.npmjs.com/package/n8n-nodes-rapiwa)\n- **Dashboard:** [https://app.rapiwa.com](https://app.rapiwa.com/login)\n- **Official Website:** [https://rapiwa.com](https://rapiwa.com/)\n- **Documentation:** [https://docs.rapiwa.com](https://docs.rapiwa.com/)\n\n## Support & Help\n- **WhatsApp**: [Chat on WhatsApp](https://wa.me/8801322827799)\n- **Discord**: [SpaGreen Community](https://discord.gg/SsCChWEP)\n- **Facebook Group**: [SpaGreen Support](https://www.facebook.com/groups/spagreenbd)\n- **Website**: [https://spagreen.net](https://spagreen.net)\n- **Developer Portfolio**: [Codecanyon SpaGreen](https://codecanyon.net/user/spagreen/portfolio)\n"
},
"typeVersion": 1
},
{
"id": "4d6386c3-3688-4dc6-8e4d-2313c2ddb5c2",
"name": "Sticky Note8",
"type": "n8n-nodes-base.stickyNote",
"position": [
1184,
224
],
"parameters": {
"color": 7,
"width": 864,
"height": 80,
"content": "# Exapmple product link"
},
"typeVersion": 1
}
],
"connections": {
"Docs": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"oxoo": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Think": {
"ai_tool": [
[
{
"node": "AI Agent - Customer Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"delix": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"yoori": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Memory": {
"ai_memory": [
[
{
"node": "AI Agent - Customer Support Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"OpenAI": {
"ai_languageModel": [
[
{
"node": "AI Agent - Customer Support Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"flixoo": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI1": {
"ai_languageModel": [
[
{
"node": "Research",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"faculty": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"meetair": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"salebot": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Research": {
"ai_tool": [
[
{
"node": "AI Agent - Customer Support Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"socialvibe": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Read Product": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Read Service": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Support Desk": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Rapiwa Trigger": {
"main": [
[
{
"node": "If (check text)",
"type": "main",
"index": 0
}
]
]
},
"If (check text)": {
"main": [
[
{
"node": "AI Agent - Customer Support Agent",
"type": "main",
"index": 0
}
]
]
},
"Log Customer Issues": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"Read Company Information": {
"ai_tool": [
[
{
"node": "Research",
"type": "ai_tool",
"index": 0
}
]
]
},
"AI Agent - Customer Support Agent": {
"main": [
[
{
"node": "Replay",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googleDocsOAuth2ApigoogleSheetsOAuth2ApirapiwaApi
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
This n8n automation workflow is designed for customer support teams, business owners, or service providers who want to automate customer interactions on WhatsApp.
Source: https://n8n.io/workflows/10716/ — original creator credit. Request a take-down →
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