Rahul Joshi This workflow corresponds to n8n.io template #8752 — we link there as the canonical source.
This workflow follows the Agent → Gmail recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "ZzWlgWAG5h1tp4Zy",
"name": "Customer Feedback & Sentiment Analysis System",
"tags": [],
"nodes": [
{
"id": "3e6598ca-2275-44aa-9615-49eb2e2a0a61",
"name": "Fetch Support Tickets",
"type": "n8n-nodes-base.googleSheets",
"position": [
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1616
],
"parameters": {},
"typeVersion": 4.6
},
{
"id": "0703b3e9-c517-4684-acc6-436332a653c2",
"name": "Filter Closed Tickets",
"type": "n8n-nodes-base.if",
"position": [
-128,
1616
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "d8e362ce-ebec-46b9-92ec-a5209a9c42be",
"name": "Calculate Ticket Metrics",
"type": "n8n-nodes-base.code",
"position": [
96,
1616
],
"parameters": {},
"typeVersion": 2
},
{
"id": "4a63c13d-777f-4f0b-8cb0-2cc0e9d53b73",
"name": "AI Ticket Analysis",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
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],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "53c2ee78-a622-467f-bf8d-e3c1af6f2a0f",
"name": "Azure OpenAI",
"type": "@n8n/n8n-nodes-langchain.lmChatAzureOpenAi",
"position": [
392,
1840
],
"parameters": {},
"typeVersion": 1
},
{
"id": "2f662712-4b54-4bae-93da-fd93034fc306",
"name": "Parse AI Insights",
"type": "n8n-nodes-base.code",
"position": [
672,
1616
],
"parameters": {},
"typeVersion": 2
},
{
"id": "ad84c4c4-b4b9-4a93-b452-9c2880805d18",
"name": "Route by Customer Tier",
"type": "n8n-nodes-base.switch",
"position": [
896,
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],
"parameters": {},
"typeVersion": 3.2
},
{
"id": "1d682089-e1f2-448c-9600-7e1c80fbceb9",
"name": "Send VIP Email (Gold/Silver)",
"type": "n8n-nodes-base.gmail",
"position": [
1120,
1616
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "f7edd99f-e567-4b6e-a71e-8e460b124a73",
"name": "Send Standard Email (Bronze)",
"type": "n8n-nodes-base.gmail",
"position": [
1120,
1808
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "c2594027-0047-4464-8b2c-eeb5b84e3ffc",
"name": "Log to Feedback Tracker",
"type": "n8n-nodes-base.googleSheets",
"position": [
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1712
],
"parameters": {},
"typeVersion": 4.6
},
{
"id": "73b7b8ed-5f5f-4aec-a261-dfa19bd12412",
"name": "Check Alert Conditions",
"type": "n8n-nodes-base.if",
"position": [
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1712
],
"parameters": {},
"typeVersion": 2.2
},
{
"id": "d2ae3cec-ca1b-491f-a7fe-5f28a8e9ceba",
"name": "Send Slack Alert",
"type": "n8n-nodes-base.slack",
"position": [
1792,
1712
],
"parameters": {},
"typeVersion": 1
},
{
"id": "85e4cb40-d4b8-4a9f-8922-35d2fa45ddc3",
"name": "Overview Sticky",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1088,
1488
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "caf29a96-b07e-4388-81dd-da34fdfebc53",
"name": "Data Collection",
"type": "n8n-nodes-base.stickyNote",
"position": [
-336,
1456
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "8eb8c243-0679-4772-b03c-e8ac7446973d",
"name": "AI Analysis",
"type": "n8n-nodes-base.stickyNote",
"position": [
176,
1456
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "b04a0163-0dda-48db-aeb1-6ab4aa108948",
"name": "Email Delivery",
"type": "n8n-nodes-base.stickyNote",
"position": [
720,
1440
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "6d629cb8-bec2-4773-a09a-99c1a79c6b45",
"name": "Tracking & Alerts",
"type": "n8n-nodes-base.stickyNote",
"position": [
1312,
1504
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "75eb2281-de65-43f3-bb44-ed23af196088",
"name": "When clicking \u2018Execute workflow\u2019",
"type": "n8n-nodes-base.manualTrigger",
"position": [
-560,
1616
],
"parameters": {},
"typeVersion": 1
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "b67f4501-b66f-4cf7-a7e3-4f7adb703c38",
"connections": {
"Azure OpenAI": {
"ai_languageModel": [
[
{
"node": "AI Ticket Analysis",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Parse AI Insights": {
"main": [
[
{
"node": "Route by Customer Tier",
"type": "main",
"index": 0
}
]
]
},
"AI Ticket Analysis": {
"main": [
[
{
"node": "Parse AI Insights",
"type": "main",
"index": 0
}
]
]
},
"Fetch Support Tickets": {
"main": [
[
{
"node": "Filter Closed Tickets",
"type": "main",
"index": 0
}
]
]
},
"Filter Closed Tickets": {
"main": [
[
{
"node": "Calculate Ticket Metrics",
"type": "main",
"index": 0
}
]
]
},
"Check Alert Conditions": {
"main": [
[
{
"node": "Send Slack Alert",
"type": "main",
"index": 0
}
]
]
},
"Route by Customer Tier": {
"main": [
[
{
"node": "Send VIP Email (Gold/Silver)",
"type": "main",
"index": 0
}
]
]
},
"Log to Feedback Tracker": {
"main": [
[
{
"node": "Check Alert Conditions",
"type": "main",
"index": 0
}
]
]
},
"Calculate Ticket Metrics": {
"main": [
[
{
"node": "AI Ticket Analysis",
"type": "main",
"index": 0
}
]
]
},
"Send Standard Email (Bronze)": {
"main": [
[
{
"node": "Log to Feedback Tracker",
"type": "main",
"index": 0
}
]
]
},
"Send VIP Email (Gold/Silver)": {
"main": [
[
{
"node": "Log to Feedback Tracker",
"type": "main",
"index": 0
}
]
]
},
"When clicking \u2018Execute workflow\u2019": {
"main": [
[
{
"node": "Fetch Support Tickets",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
Automatically send personalized customer feedback requests once a support ticket is marked as closed and centralize responses for service quality tracking. Uses Google Sheets as the ticket source, filters only resolved tickets, and delivers tailored survey invitations via Gmail.…
Source: https://n8n.io/workflows/8752/ — original creator credit. Request a take-down →
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