The workflow JSON
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{
"name": "AI Support Ticket Router & Auto-Reply (Ollama)",
"nodes": [
{
"parameters": {
"httpMethod": "POST",
"path": "support-ticket",
"responseMode": "responseNode",
"options": {}
},
"id": "webhook",
"name": "New Support Ticket",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2,
"position": [
240,
300
]
},
{
"parameters": {
"url": "http://localhost:11434/api/generate",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={{ JSON.stringify({ model: 'llama3:8b', prompt: 'You are a support ticket analyzer. Analyze this ticket and return ONLY valid JSON.\\n\\nTicket:\\nFrom: ' + ($json.body.email || 'unknown') + '\\nSubject: ' + ($json.body.subject || 'no subject') + '\\nMessage: ' + ($json.body.message || '') + '\\n\\nReturn:\\n{\\n \"category\": \"BUG|FEATURE_REQUEST|BILLING|ACCOUNT|HOW_TO|INTEGRATION|OTHER\",\\n \"priority\": \"P1_CRITICAL|P2_HIGH|P3_MEDIUM|P4_LOW\",\\n \"sentiment\": \"angry|frustrated|neutral|positive\",\\n \"requires_human\": true/false,\\n \"suggested_response\": \"A helpful auto-reply (2-3 sentences)\",\\n \"internal_notes\": \"Brief notes for the support team\",\\n \"relevant_docs\": \"Suggest which help article topics might be relevant\"\\n}', stream: false, options: { temperature: 0.2, num_predict: 500 } }) }}",
"options": {
"timeout": 60000
}
},
"id": "analyze",
"name": "Analyze Ticket (Ollama)",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
480,
300
]
},
{
"parameters": {
"jsCode": "const response = JSON.parse($input.first().json.data).response;\nconst match = response.match(/\\{[\\s\\S]*\\}/);\nif (match) {\n const analysis = JSON.parse(match[0]);\n const ticket = $('New Support Ticket').first().json.body;\n return [{ json: { ...ticket, ...analysis, analyzed_at: new Date().toISOString() } }];\n}\nthrow new Error('Failed to parse analysis');"
},
"id": "parse",
"name": "Parse Analysis",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
720,
300
]
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true
},
"combinator": "or",
"conditions": [
{
"leftValue": "={{ $json.priority }}",
"rightValue": "P1_CRITICAL",
"operator": {
"type": "string",
"operation": "equals"
}
},
{
"leftValue": "={{ $json.requires_human }}",
"rightValue": true,
"operator": {
"type": "boolean",
"operation": "equals"
}
}
]
}
},
"id": "route",
"name": "Needs Human?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
960,
300
]
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "action",
"name": "action",
"value": "ESCALATE: Route to human agent immediately",
"type": "string"
},
{
"id": "auto_reply_sent",
"name": "auto_reply_sent",
"value": "false",
"type": "string"
}
]
}
},
"id": "escalate",
"name": "Escalate to Human",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1200,
200
]
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "action",
"name": "action",
"value": "AUTO-REPLY: Send suggested response",
"type": "string"
},
{
"id": "auto_reply_sent",
"name": "auto_reply_sent",
"value": "true",
"type": "string"
}
]
}
},
"id": "auto-reply",
"name": "Send Auto-Reply",
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1200,
400
]
},
{
"parameters": {
"respondWith": "json",
"responseBody": "={{ JSON.stringify({ status: 'processed', category: $json.category, priority: $json.priority, action: $json.action }) }}"
},
"id": "respond",
"name": "Return Status",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
1440,
300
]
}
],
"connections": {
"New Support Ticket": {
"main": [
[
{
"node": "Analyze Ticket (Ollama)",
"type": "main",
"index": 0
}
]
]
},
"Analyze Ticket (Ollama)": {
"main": [
[
{
"node": "Parse Analysis",
"type": "main",
"index": 0
}
]
]
},
"Parse Analysis": {
"main": [
[
{
"node": "Needs Human?",
"type": "main",
"index": 0
}
]
]
},
"Needs Human?": {
"main": [
[
{
"node": "Escalate to Human",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Auto-Reply",
"type": "main",
"index": 0
}
]
]
},
"Escalate to Human": {
"main": [
[
{
"node": "Return Status",
"type": "main",
"index": 0
}
]
]
},
"Send Auto-Reply": {
"main": [
[
{
"node": "Return Status",
"type": "main",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1"
},
"tags": [
{
"name": "AI"
},
{
"name": "Ollama"
},
{
"name": "Support"
},
{
"name": "Automation"
}
]
}
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About this workflow
AI Support Ticket Router & Auto-Reply (Ollama). Uses httpRequest. Webhook trigger; 7 nodes.
Source: https://github.com/bonskari/n8n-ai-workflows/blob/main/download/ai-support-ticket-router.json — original creator credit. Request a take-down →
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