AutomationFlowsAI & RAG › Auto-reply to Whatsapp with Openai and Escalate Complex Chats to Discord via…

Auto-reply to Whatsapp with Openai and Escalate Complex Chats to Discord via…

Original n8n title: Auto-reply to Whatsapp with Openai and Escalate Complex Chats to Discord via Unipile

ByAllan Vaccarizi @growthai on n8n.io

This workflow is for customer service teams, solopreneurs, and small businesses that receive WhatsApp inquiries and want to automate first-level responses while keeping a human in the loop for complex cases. Incoming WhatsApp messages are received via a Unipile webhook and…

Webhook trigger★★★★☆ complexityAI-powered19 nodesAgentOutput Parser StructuredDiscordHTTP RequestOpenAI Chat
AI & RAG Trigger: Webhook Nodes: 19 Complexity: ★★★★☆ AI nodes: yes Added:

This workflow corresponds to n8n.io template #15659 — we link there as the canonical source.

This workflow follows the Agent → HTTP Request recipe pattern — see all workflows that pair these two integrations.

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

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{
  "meta": {
    "templateCredsSetupCompleted": true
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      "position": [
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      "name": "Sticky Note2",
      "type": "n8n-nodes-base.stickyNote",
      "position": [
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      "parameters": {
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      "name": "Sticky Note4",
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      "parameters": {
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    },
    {
      "id": "5a549930-ca31-44ca-9f08-c5c203001d56",
      "name": "When WhatsApp Message Received",
      "type": "n8n-nodes-base.webhook",
      "position": [
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      ],
      "parameters": {},
      "typeVersion": 2.1
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    {
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      "name": "Filter Valid WhatsApp Messages",
      "type": "n8n-nodes-base.filter",
      "position": [
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      ],
      "parameters": {},
      "typeVersion": 2.3
    },
    {
      "id": "d9a8bb79-8bc5-43df-b111-67bc9b85ac88",
      "name": "WhatsApp Response Agent",
      "type": "@n8n/n8n-nodes-langchain.agent",
      "position": [
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      ],
      "parameters": {},
      "retryOnFail": true,
      "typeVersion": 3.1
    },
    {
      "id": "2ce81c8b-50a0-430d-91c2-df075b9332f7",
      "name": "Parse Structured JSON Output",
      "type": "@n8n/n8n-nodes-langchain.outputParserStructured",
      "position": [
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      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "3ee287d3-741a-4fa9-accd-30fcf5e107ac",
      "name": "Send Escalation to Discord",
      "type": "n8n-nodes-base.discord",
      "position": [
        1488,
        64
      ],
      "parameters": {},
      "typeVersion": 2
    },
    {
      "id": "b069fa0e-23f1-4fcd-9824-3f51dda28c22",
      "name": "If Escalation Required",
      "type": "n8n-nodes-base.if",
      "position": [
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      ],
      "parameters": {},
      "typeVersion": 2.3
    },
    {
      "id": "87d2d9bc-543c-405c-8fa7-73ccf6e1ebdd",
      "name": "Send AI Reply via Unipile",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
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        -96
      ],
      "parameters": {},
      "typeVersion": 4.4
    },
    {
      "id": "932a1309-a415-460c-bfed-b20e0970f286",
      "name": "Fetch WhatsApp Chat History",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        688,
        -80
      ],
      "parameters": {},
      "typeVersion": 4.4
    },
    {
      "id": "b0c025b4-be30-4e57-a49b-d48a219d7c1b",
      "name": "OpenAI GPT-5-Mini Model",
      "type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
      "position": [
        944,
        80
      ],
      "parameters": {},
      "typeVersion": 1.3
    },
    {
      "id": "22b63fbb-c28c-486f-977f-04db999957c9",
      "name": "Register Webhook in Unipile",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        672,
        432
      ],
      "parameters": {},
      "typeVersion": 4.4
    },
    {
      "id": "247e880e-0f00-4f9e-afcd-0ffb91412857",
      "name": "When Triggered Manually",
      "type": "n8n-nodes-base.manualTrigger",
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      "parameters": {},
      "typeVersion": 1
    },
    {
      "id": "99bdeef9-ca50-4b4a-bda6-9896eac8caa8",
      "name": "Set Unipile Webhook Config",
      "type": "n8n-nodes-base.set",
      "position": [
        480,
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      ],
      "parameters": {},
      "typeVersion": 3.4
    }
  ],
  "connections": {
    "If Escalation Required": {
      "main": [
        [
          {
            "node": "Send AI Reply via Unipile",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send Escalation to Discord",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "OpenAI GPT-5-Mini Model": {
      "ai_languageModel": [
        [
          {
            "node": "WhatsApp Response Agent",
            "type": "ai_languageModel",
            "index": 0
          }
        ]
      ]
    },
    "WhatsApp Response Agent": {
      "main": [
        [
          {
            "node": "If Escalation Required",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Set Unipile Webhook Config": {
      "main": [
        [
          {
            "node": "Register Webhook in Unipile",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Fetch WhatsApp Chat History": {
      "main": [
        [
          {
            "node": "WhatsApp Response Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Parse Structured JSON Output": {
      "ai_outputParser": [
        [
          {
            "node": "WhatsApp Response Agent",
            "type": "ai_outputParser",
            "index": 0
          }
        ]
      ]
    },
    "Filter Valid WhatsApp Messages": {
      "main": [
        [
          {
            "node": "Fetch WhatsApp Chat History",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "When WhatsApp Message Received": {
      "main": [
        [
          {
            "node": "Filter Valid WhatsApp Messages",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}
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About this workflow

This workflow is for customer service teams, solopreneurs, and small businesses that receive WhatsApp inquiries and want to automate first-level responses while keeping a human in the loop for complex cases. Incoming WhatsApp messages are received via a Unipile webhook and…

Source: https://n8n.io/workflows/15659/ — original creator credit. Request a take-down →

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