This workflow follows the Agent → Google Sheets recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"updatedAt": "2026-04-08T07:57:43.243Z",
"createdAt": "2026-04-08T07:57:40.113Z",
"id": "7Rqe7lpfBteL84Uo",
"name": "Automate product training & customer support via WhatsApp, GPT-4 & Google Sheets",
"active": false,
"isArchived": false,
"nodes": [
{
"parameters": {
"operation": "send",
"phoneNumberId": "574583382412256",
"recipientPhoneNumber": "+1234567890",
"textBody": "={{ $json.output }}",
"additionalFields": {}
},
"id": "370611ee-2725-4ee4-a73a-68d4eaabfe3a",
"name": "WhatsApp Business Cloud",
"type": "n8n-nodes-base.whatsApp",
"position": [
2128,
480
],
"typeVersion": 1
},
{
"parameters": {
"content": "## \ud83d\udfe1 STEP 1 \u2013 Incoming WhatsApp Message\nListens for new WhatsApp messages.\nIf the message starts with train:, it triggers the product training flow.\nOtherwise, it goes to the customer support flow.\n**WhatsApp Business Cloud node** : [Here](https://www.notion.so/automatisation/WHATSAPP-WORKFLOW-1c63d6550fd980559679e7535938a68d?pvs=4#1c63d6550fd980f9a2a5e25a3654da82)",
"height": 440,
"width": 400
},
"id": "30520fe8-a423-4942-85b2-9e8776b45939",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
368,
240
],
"typeVersion": 1
},
{
"parameters": {
"content": "## \ud83d\udd35 STEP 3 \u2013 Customer Support Flow\nTriggered when the message **does NOT start with `train:`**.\n\n1. **AI Analyzes the Message** \n Understands the customer's question or problem.\n\n2. **Fetch Product Data if Needed** \n Reads relevant product info from Google Sheets.\n\n3. **Detect Issues Automatically** \n Identifies if the user is facing a specific issue.\n\n4. **Suggest Solutions** \n Proposes a helpful, clear response to solve the issue.\n\n5. **Log Customer Problems** \n Saves the problem, suggested solution, and category.\n\n6. **Respond to the User** \n Sends a professional and helpful WhatsApp reply.",
"height": 420,
"width": 1180,
"color": 6
},
"id": "d3259e0e-5368-407d-8ac6-993784c939c9",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
816,
544
],
"typeVersion": 1
},
{
"parameters": {
"content": "## \ud83d\udd34 STEP 2 \u2013 Product Data Training (Triggered by train:)\nTriggered when the message starts with `train:`.\n**OpenAI API keys** : [Here](https://platform.openai.com/api-keys)\n\n\n\n\n\n\n\n\n\n\n\n\n1. **Extract URL from Message** \n Uses regex to detect and extract the product link.\n\n2. **Fetch HTML Content** \n Sends an HTTP request to retrieve the full page content.\n\n3. **Clean HTML Data** \n Strips HTML tags, scripts, and formats the text.\n\n4. **Save Raw Product Info** \n Appends the cleaned content and URL into Google Sheets.\n\n5. **AI: Enhance Product Details** \n - Extracts Product Name \n - Detects Price (subscription or one-time) \n - Identifies Product Topic \n - Generates FAQs\n\n6. **Update Product Sheet** \n Enriches the row in Sheets with structured product data.\n",
"height": 660,
"width": 1180,
"color": 3
},
"id": "455ce4ab-6d14-4d4e-8ff8-04612cf532b9",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
816,
-144
],
"typeVersion": 1
},
{
"parameters": {
"content": "## \ud83d\udfe2 STEP 4 \u2013 Client Response\nFinal step of the flow.\n\n- Sends the AI-generated response back to the customer via WhatsApp.\n- Ensures the message is clear, helpful, and personalized.",
"height": 440,
"width": 320,
"color": 4
},
"id": "15251a04-a139-4a71-9e96-d5ecd9c2e66c",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
2032,
240
],
"typeVersion": 1
},
{
"parameters": {
"updates": [
"messages"
],
"options": {}
},
"id": "f028f5a3-fed3-4f90-89cc-2af211da7362",
"name": "Incoming Message Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
416,
480
],
"typeVersion": 1
},
{
"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "9865cb5b-33da-490c-afc3-186457d5b564",
"operator": {
"type": "string",
"operation": "startsWith"
},
"leftValue": "={{ $json.messages[0].text.body }}",
"rightValue": "train:"
}
]
},
"renameOutput": true,
"outputKey": "train"
},
{
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "5a9a1fee-b408-469f-a08c-e8d690fc9792",
"operator": {
"type": "string",
"operation": "notStartsWith"
},
"leftValue": "={{ $json.messages[0].text.body }}",
"rightValue": "train:"
}
]
},
"renameOutput": true,
"outputKey": "text"
}
]
},
"options": {}
},
"id": "54edaa0c-005e-4810-a2fa-76fbcc009b2b",
"name": "Check If Training",
"type": "n8n-nodes-base.switch",
"position": [
592,
480
],
"typeVersion": 3.2
},
{
"parameters": {
"jsCode": "// R\u00e9cup\u00e9rer le texte \u00e0 analyser depuis l'input\nconst texteExemple = $input.first().json.messages[0].text.body;\n\n// Expression r\u00e9guli\u00e8re modifi\u00e9e pour capturer les URL avec ou sans protocole\nconst regex = /((?:https?:\\/\\/)?(?:www\\.)?[a-zA-Z0-9.-]+\\.[a-zA-Z]{2,6}(?:\\/\\S*)?)/g;\n\n// Extraction des URL \u00e0 partir du texte\nconst matches = texteExemple.match(regex) || [];\n\n// Si des URL ont \u00e9t\u00e9 trouv\u00e9es, on les mappe en objets\nif (matches.length > 0) {\n const output = matches.map(url => ({ url }));\n return output;\n} else {\n // Si aucune URL n'est trouv\u00e9e, on retourne les items d'entr\u00e9e pour que le workflow continue\n return $input.all();\n}\n"
},
"id": "b4187b28-efd9-46cb-8d1c-23d89d3f6125",
"name": "Extract URL from Text",
"type": "n8n-nodes-base.code",
"position": [
848,
-64
],
"typeVersion": 2
},
{
"parameters": {
"url": "={{ $json.url }}",
"options": {
"response": {
"response": {
"responseFormat": "text"
}
}
}
},
"id": "dbbcc8cf-2544-4de1-bcfd-6292d96a1017",
"name": "Fetch HTML Page",
"type": "n8n-nodes-base.httpRequest",
"position": [
1008,
-64
],
"typeVersion": 4.2
},
{
"parameters": {
"jsCode": "// Exemple : r\u00e9cup\u00e9ration du contenu HTML depuis le premier item\n// Si vous avez un champ nomm\u00e9 \"html\" dans un noeud pr\u00e9c\u00e9dent.\nconst htmlContent = $input.first().json.html;\n\n// Fonction de nettoyage du HTML\nfunction nettoyerHTML(input) {\n if (typeof input !== 'string') {\n throw new Error(\"Expected HTML content as a string.\");\n }\n let cleanedText = input;\n\n // 1. Retirer les liens <a> et leur contenu\n cleanedText = cleanedText.replace(/<a[^>]*>.*?<\\/a>/gs, '');\n\n // 2. Retirer <script>, <style>, commentaires, etc.\n cleanedText = cleanedText.replace(/<script[^>]*>.*?<\\/script>/gs, '');\n cleanedText = cleanedText.replace(/<style[^>]*>.*?<\\/style>/gs, '');\n cleanedText = cleanedText.replace(/<!--[\\s\\S]*?-->/g, '');\n\n // 3. Ins\u00e9rer des retours \u00e0 la ligne pour certaines balises\n cleanedText = cleanedText.replace(/<h[1-6][^>]*>/gi, '\\n');\n cleanedText = cleanedText.replace(/<\\/h[1-6]>/gi, '\\n');\n cleanedText = cleanedText.replace(/<p[^>]*>/gi, '\\n');\n cleanedText = cleanedText.replace(/<\\/p>/gi, '\\n');\n cleanedText = cleanedText.replace(/<ul[^>]*>/gi, '\\n');\n cleanedText = cleanedText.replace(/<\\/ul>/gi, '\\n');\n cleanedText = cleanedText.replace(/<ol[^>]*>/gi, '\\n');\n cleanedText = cleanedText.replace(/<\\/ol>/gi, '\\n');\n cleanedText = cleanedText.replace(/<li[^>]*>/gi, '- ');\n cleanedText = cleanedText.replace(/<\\/li>/gi, '\\n');\n\n // 4. Supprimer toutes les balises HTML restantes\n cleanedText = cleanedText.replace(/<[^>]+>/g, '');\n\n // 5. Supprimer (ou ajuster) les caract\u00e8res sp\u00e9ciaux\n cleanedText = cleanedText.replace(/[^\\w\\s\u00c0-\u00d6\u00d8-\u00f6\u00f8-\u00ff]+/g, '');\n\n // 6. Normaliser les espaces multiples et trim\n cleanedText = cleanedText.replace(/\\s+/g, ' ').trim();\n\n return cleanedText;\n}\n\n// Nettoyage\nconst result = nettoyerHTML($input.first().json.data);\n\n// Retour d'un tableau contenant l'objet final\nreturn [\n {\n json: {\n cleanedText: result\n }\n }\n];\n"
},
"id": "91e711d0-26c0-41dd-a9c5-28100f0f44f6",
"name": "Clean HTML Content",
"type": "n8n-nodes-base.code",
"position": [
1168,
-64
],
"typeVersion": 2
},
{
"parameters": {
"operation": "append",
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 689245338,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
"cachedResultName": "Products"
},
"columns": {
"value": {
"Product Link": "={{ $('Extract URL from Text').item.json.url }}",
"Product Description": "={{ $json.cleanedText }}"
},
"schema": [
{
"id": "Product Link",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Link",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Price",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Price",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Description",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Description",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Topic",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Topic",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"id": "7e457450-42ef-417e-b5f9-3248c9c7c2ae",
"name": "Save Raw Product Info",
"type": "n8n-nodes-base.googleSheets",
"position": [
1360,
-64
],
"typeVersion": 4.5
},
{
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"id": "d3dfa439-4056-4ce9-b874-100500967de6",
"name": "OpenAI Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1440,
224
],
"typeVersion": 1.2
},
{
"parameters": {
"sessionIdType": "customKey",
"sessionKey": "={{ $('Incoming Message Trigger').item.json.messages[0].id }}",
"contextWindowLength": 50
},
"id": "10217317-f6dd-4890-b05d-197d3d2adb79",
"name": "Short-Term Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1616,
224
],
"typeVersion": 1.3
},
{
"parameters": {
"operation": "appendOrUpdate",
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 689245338,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
"cachedResultName": "Products"
},
"columns": {
"value": {
"F&Q": "={{ $fromAI(\"product_faq\", \"these are the most common questions users might have about the product, including answers if available\") }}\n",
"Product Link": "={{ $fromAI(\"product_url\",\"this is the website link of the product\") }}",
"Product Name": "={{ $fromAI(\"product_name\",\"this is the name of the product\") }}",
"Product Price": "={{ $fromAI(\"product_price\",\"this is the price of the product\") }}",
"Product Topic": "={{ $fromAI(\"product_topic\",\"this is the topic of the product that specifies what it is for, who it is for and what the key benefits are\") }}"
},
"schema": [
{
"id": "Product Link",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "Product Link",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Price",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Price",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Description",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "Product Description",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Product Topic",
"type": "string",
"display": true,
"required": false,
"displayName": "Product Topic",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "F&Q",
"type": "string",
"display": true,
"removed": false,
"required": false,
"displayName": "F&Q",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"Product Link"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"id": "58ce0f46-fabc-4b6e-97d7-857dc6f1e568",
"name": "Update Product Sheet",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
1792,
224
],
"typeVersion": 4.5
},
{
"parameters": {
"promptType": "define",
"text": "={{ $json.messages[0].text.body }}",
"options": {
"systemMessage": "You are a helpful and intelligent customer support assistant.\n\nYou have access to a Google Sheets tool that allows you to read any content from a specific sheet to gather necessary information.\nNever mention to the user that you accessed Google Sheets to retrieve any data.\n\nYour main responsibilities:\n\nUnderstand the user\u2019s request or issue.\n\nIf the user is asking about a product, retrieve the relevant product name, price, and details as needed.\n\nDetermine whether the product price is a subscription or a one-time payment, based on the description.\n\nIf you detect that the user is facing a problem:\n\nIdentify and describe the problem clearly.\n\nPropose a practical and helpful solution.\n\nLog this interaction by adding a new row to the Google Sheet with the following columns:\n\nProblem\n\nSuggested Solution\n\nCategory (e.g., payment, login, access, delivery, technical issue, etc.)\n\nBe professional, concise, and empathetic in your responses.\nAlways aim to resolve the issue or provide the next best action."
}
},
"id": "020714ae-5668-4fa5-8ba8-f1e476a8060e",
"name": "AI Agent - Customer Support Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1488,
560
],
"typeVersion": 1.7
},
{
"parameters": {
"promptType": "define",
"text": "=My product description : {{ $json['Product Description'] }}\n\nMy product link : {{ $json['Product Link'] }}",
"options": {
"systemMessage": "You are a helpful and intelligent assistant.\n\nYou receive the text content of a product page.\n\nYour tasks are:\n\nExtract the product name.\n\nExtract the product price, and determine whether it is a subscription or a one-time payment.\n\nIdentify the product topic.\n\nExtract the most frequently asked questions (FAQs) related to the product.\n\nYou have access to a Google Sheets tool that allows you to update specific columns and cells.\n\nAlways add the following data to the same row as the product URL in the Google Sheet:\n\nProduct Name\n\nProduct Price (with subscription/one-time label)\n\nProduct Topic\n\nFAQs\n\nBe accurate, structured, and consistent when filling in the sheet.\nDo not mention Google Sheets in your responses."
}
},
"id": "53e49985-e1b9-48fd-9ea8-3352a63484e0",
"name": "AI Agent - Enhance Product Details",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1536,
-64
],
"typeVersion": 1.8
},
{
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4o-mini"
},
"options": {}
},
"id": "194136b5-872a-492b-882b-d26a2890cbcf",
"name": "OpenAI Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1328,
832
],
"typeVersion": 1.2
},
{
"parameters": {
"sessionIdType": "customKey",
"sessionKey": "={{ $json.messages[0].id }}",
"contextWindowLength": 50
},
"id": "efc89a9b-3141-4735-adaf-7b9e2b6879ed",
"name": "Conversation Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
1520,
832
],
"typeVersion": 1.3
},
{
"parameters": {
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 689245338,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=689245338",
"cachedResultName": "Products"
},
"options": {
"dataLocationOnSheet": {
"values": {
"rangeDefinition": "detectAutomatically",
"readRowsUntil": "firstEmptyRow"
}
}
}
},
"id": "d1a21094-0237-4b17-818c-3af7760b405f",
"name": "Read Product Sheet",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
1680,
832
],
"typeVersion": 4.5
},
{
"parameters": {
"operation": "append",
"documentId": {
"__rl": true,
"mode": "list",
"value": "1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit?usp=drivesdk",
"cachedResultName": "Product Sales - AI Agent WhatsApp"
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1725207764,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1wa41S888Ya3sqEkBdzYiDq-5FOu_V30BOe-toX_78xQ/edit#gid=1725207764",
"cachedResultName": "Customer Issues"
},
"columns": {
"value": {
"Category": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Category', ``, 'string') }}",
"Solution": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Solution', ``, 'string') }}",
"Support Problem": "={{ /*n8n-auto-generated-fromAI-override*/ $fromAI('Support_Problem', ``, 'string') }}"
},
"schema": [
{
"id": "Support Problem",
"type": "string",
"display": true,
"required": false,
"displayName": "Support Problem",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Solution",
"type": "string",
"display": true,
"required": false,
"displayName": "Solution",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Category",
"type": "string",
"display": true,
"required": false,
"displayName": "Category",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"id": "2c2dcf9b-5578-4bd4-85b6-27621927a0a0",
"name": "Log Customer Issues",
"type": "n8n-nodes-base.googleSheetsTool",
"position": [
1856,
832
],
"typeVersion": 4.5
}
],
"connections": {
"OpenAI Model": {
"ai_languageModel": [
[
{
"node": "AI Agent - Enhance Product Details",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Model1": {
"ai_languageModel": [
[
{
"node": "AI Agent - Customer Support Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Fetch HTML Page": {
"main": [
[
{
"node": "Clean HTML Content",
"type": "main",
"index": 0
}
]
]
},
"Check If Training": {
"main": [
[
{
"node": "Extract URL from Text",
"type": "main",
"index": 0
}
],
[
{
"node": "AI Agent - Customer Support Agent",
"type": "main",
"index": 0
}
]
]
},
"Short-Term Memory": {
"ai_memory": [
[
{
"node": "AI Agent - Enhance Product Details",
"type": "ai_memory",
"index": 0
}
]
]
},
"Clean HTML Content": {
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About this workflow
Automate_Product_Training___Customer_Support_via_WhatsApp__GPT_4___Google_Sheets. Uses whatsApp, whatsAppTrigger, httpRequest, googleSheets. Event-driven trigger; 21 nodes.
Source: https://github.com/leosepulveda/mcp-n8n/blob/3c66b884a67cc6152b4aa6c563205697c20a8662/examples/fdummfmXRr5tXHRR.json — original creator credit. Request a take-down →
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