Eduard 
This workflow corresponds to n8n.io template #2340 — we link there as the canonical source.
This workflow follows the Google Sheets → Googlesheetstrigger recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "NzoLNV2FbS4eurJ7",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "WhatsApp business bot",
"tags": [],
"nodes": [
{
"id": "4ca5e25a-f67b-4874-af20-680d1a6ac731",
"name": "Sent notification template",
"type": "n8n-nodes-base.whatsApp",
"position": [
1140,
320
],
"parameters": {
"template": "test_appointment_button|en_US",
"components": {
"component": [
{
"type": "header",
"headerParameters": {
"parameter": [
{
"text": "\ud83d\udcc5"
}
]
}
},
{
"bodyParameters": {
"parameter": [
{
"text": "={{ $json[\"Your name\"] }}"
},
{
"text": "={{ DateTime.fromFormat($json[\"Please pick a day and time of your appointment\"], \"M/d/yyyy HH:mm:ss\").toLocaleString(DateTime.DATE_HUGE); }}"
},
{
"text": "={{ $json[\"Please pick a day and time of your appointment\"].split(' ')[1] }}"
}
]
}
}
]
},
"phoneNumberId": "=244242975437240",
"requestOptions": {},
"recipientPhoneNumber": "={{ $json[\"Your mobile number\"] }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "877c62c5-9869-48fc-bd74-35897dbd2276",
"name": "WhatsApp Trigger",
"type": "n8n-nodes-base.whatsAppTrigger",
"position": [
700,
800
],
"parameters": {
"updates": [
"messages"
]
},
"credentials": {
"whatsAppTriggerApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "6c0edf48-20af-42fb-a436-aee3a9a4f6cc",
"name": "Is message?",
"type": "n8n-nodes-base.if",
"position": [
920,
800
],
"parameters": {
"options": {
"looseTypeValidation": true
},
"conditions": {
"options": {
"leftValue": "",
"caseSensitive": true,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "8a765e57-8e39-4547-a99a-0458df2b75f4",
"operator": {
"type": "object",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.messages[0] }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2
},
{
"id": "00006406-47be-4693-9763-a21d06b13d51",
"name": "Schedule Trigger",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
680,
1184
],
"parameters": {
"rule": {
"interval": [
{
"field": "minutes"
}
]
}
},
"typeVersion": 1.2
},
{
"id": "b9919c0d-eeb2-4a5e-a91f-3dad11b778f8",
"name": "Loop Over Items",
"type": "n8n-nodes-base.splitInBatches",
"position": [
1120,
1184
],
"parameters": {
"options": {}
},
"typeVersion": 3
},
{
"id": "8f0dc664-715f-4074-b0f7-98d3c7f563a5",
"name": "Get new answers",
"type": "n8n-nodes-base.googleSheets",
"position": [
900,
1184
],
"parameters": {
"options": {},
"filtersUI": {
"values": [
{
"lookupValue": "Ready",
"lookupColumn": "Status"
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1621824221,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit#gid=1621824221",
"cachedResultName": "WA-messages"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp Appointments (Responses)"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "a7b07f7e-1287-4e8f-b28a-4c656f386f8a",
"name": "Reply to the user",
"type": "n8n-nodes-base.whatsApp",
"position": [
1340,
1184
],
"parameters": {
"textBody": "={{ $json.ReplyText }}",
"operation": "send",
"phoneNumberId": "244242975437240",
"requestOptions": {},
"additionalFields": {},
"recipientPhoneNumber": "=+{{ $json.UserPhone }}"
},
"credentials": {
"whatsAppApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "30f0a7da-c3ce-448c-ad05-b8b75da3d319",
"name": "Update message status",
"type": "n8n-nodes-base.googleSheets",
"position": [
1520,
1184
],
"parameters": {
"columns": {
"value": {
"Status": "Replied",
"row_number": "={{ $('Loop Over Items').item.json.row_number }}"
},
"schema": [
{
"id": "UserPhone",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "UserPhone",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "UserName",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "UserName",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "UserMessage",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "UserMessage",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "ReplyText",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "ReplyText",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Status",
"type": "string",
"display": true,
"required": false,
"displayName": "Status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "row_number",
"type": "string",
"display": true,
"removed": false,
"readOnly": true,
"required": false,
"displayName": "row_number",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"row_number"
]
},
"options": {},
"operation": "update",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1621824221,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit#gid=1621824221",
"cachedResultName": "WA-messages"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp Appointments (Responses)"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "95486a27-a667-4555-8924-53d46b19de43",
"name": "Wait 1 sec",
"type": "n8n-nodes-base.wait",
"position": [
1700,
1184
],
"parameters": {
"amount": 1
},
"typeVersion": 1.1
},
{
"id": "21551e78-428f-4730-a337-48d1a80bf703",
"name": "New message from the user",
"type": "n8n-nodes-base.googleSheets",
"position": [
1140,
800
],
"parameters": {
"columns": {
"value": {
"Status": "New",
"UserName": "={{ $json.contacts[0].profile.name }}",
"UserPhone": "={{ $json.messages[0].from }}",
"UserMessage": "={{ $json.messages[0].text.body }}"
},
"schema": [
{
"id": "UserPhone",
"type": "string",
"display": true,
"required": false,
"displayName": "UserPhone",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "UserName",
"type": "string",
"display": true,
"required": false,
"displayName": "UserName",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "UserMessage",
"type": "string",
"display": true,
"required": false,
"displayName": "UserMessage",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "ReplyText",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "ReplyText",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Status",
"type": "string",
"display": true,
"required": false,
"displayName": "Status",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": []
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": 1621824221,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit#gid=1621824221",
"cachedResultName": "WA-messages"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp Appointments (Responses)"
}
},
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 4.4
},
{
"id": "e1478757-0094-4bcb-998f-7e3e81958319",
"name": "Get new entries",
"type": "n8n-nodes-base.googleSheetsTrigger",
"position": [
700,
320
],
"parameters": {
"event": "rowAdded",
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyX",
"unit": "minutes",
"value": 5
}
]
},
"sheetName": {
"__rl": true,
"mode": "list",
"value": 470797219,
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit#gid=470797219",
"cachedResultName": "Form Responses 1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit?usp=drivesdk",
"cachedResultName": "WhatsApp Appointments (Responses)"
}
},
"credentials": {
"googleSheetsTriggerOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "14811434-d716-4999-ab53-761fc355ee09",
"name": "User consented for WA messages?",
"type": "n8n-nodes-base.filter",
"position": [
920,
320
],
"parameters": {
"options": {},
"conditions": {
"options": {
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "b9bfdb33-0d9c-4320-b4bc-0bf0a469c8ca",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json[\"I consent to receive WhatsApp notifications regarding my appointments\"] }}",
"rightValue": "Yes"
}
]
}
},
"typeVersion": 2
},
{
"id": "20bec538-5d04-4382-ba88-a2c15421c8e7",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
660,
83.6407185628741
],
"parameters": {
"width": 744.5356369854154,
"height": 404.8383233532937,
"content": "## Send a WhatsApp (WA) template message\nOccurs after a user submitted a new Google form. If the user opted-in for WA notifications during the form submission, a template message will be sent via WhatsApp.\n\n**IMPORTANT!**\n1. You will need to create a new WA template message on the [Meta Business portal](https://business.facebook.com/wa/manage/message-templates/)\n2. To send outgoing WA messages you'll need an Access Token and a WhatsApp Business Account ID. These can be obtained via Meta Developers Portal after creating an a new App. Please refer to this [n8n blog article on creating WhatsApp bots](https://blog.n8n.io/whatsapp-bot/#step-1-set-up-a-whatsapp-business-account)"
},
"typeVersion": 1
},
{
"id": "ab7bd838-2ed1-4645-b3d9-69617a888090",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
660,
526.8263473053893
],
"parameters": {
"width": 752.168692512586,
"height": 437.60479041916165,
"content": "## Store incoming WhatsApp user messages in a Google Sheet\nTo receive user messages, you need to add a WhatsApp Trigger node. In the credentials section provide an App ID and an App secret. These are obtained from the Meta Developers Portal, Basic App settings screen\n\nAfter the credentials are added, copy the trigger URL and enter it into the 'Callback URL' field in the WhatsApp configuration window in the Meta Developer portal.\n\nOnce the trigger receives a payload from WhatsApp, we check if the incoming data contains a message and add a new row with user data and message text in [Google Sheet](https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit?gid=1621824221#gid=1621824221).\n\nWhatsApp trigger also receives status notifications (i.e. message sent, message read etc.), so we ignore such notifications in this workflow."
},
"typeVersion": 1
},
{
"id": "b0c62bd4-d6bc-425b-b506-b6820b3e6dc5",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
660,
1000
],
"parameters": {
"width": 1197.9640718562885,
"height": 369.34131736526945,
"content": "## Reply to the user via WhatsApp\nWhatsApp allows sending automatic messages **with custom text** via bots only within the 24h time frame after the last incoming user message.\n\nAfter the user sends a message to the WhatsApp bot, a row is added to the [Google Sheet](https://docs.google.com/spreadsheets/d/1T-B0yepcrCHxQpn7Sj6QjTa0VqwwVBQhO5ZcIUSxWJE/edit?gid=1621824221#gid=1621824221) with the Status 'New'\n\nType something in the `ReplyText` column and change the Status to 'Ready'.\nIn a few minutes, n8n timer will fetch all 'Ready' replies from the Google Sheet and send them one by one to the recipients"
},
"typeVersion": 1
}
],
"active": true,
"settings": {
"callerPolicy": "workflowsFromSameOwner",
"executionOrder": "v1",
"saveManualExecutions": true,
"saveDataSuccessExecution": "all"
},
"versionId": "66863e99-c756-48d5-b8e0-af0907623e8a",
"connections": {
"Wait 1 sec": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"Is message?": {
"main": [
[
{
"node": "New message from the user",
"type": "main",
"index": 0
}
]
]
},
"Get new answers": {
"main": [
[
{
"node": "Loop Over Items",
"type": "main",
"index": 0
}
]
]
},
"Get new entries": {
"main": [
[
{
"node": "User consented for WA messages?",
"type": "main",
"index": 0
}
]
]
},
"Loop Over Items": {
"main": [
[],
[
{
"node": "Reply to the user",
"type": "main",
"index": 0
}
]
]
},
"Schedule Trigger": {
"main": [
[
{
"node": "Get new answers",
"type": "main",
"index": 0
}
]
]
},
"WhatsApp Trigger": {
"main": [
[
{
"node": "Is message?",
"type": "main",
"index": 0
}
]
]
},
"Reply to the user": {
"main": [
[
{
"node": "Update message status",
"type": "main",
"index": 0
}
]
]
},
"Update message status": {
"main": [
[
{
"node": "Wait 1 sec",
"type": "main",
"index": 0
}
]
]
},
"User consented for WA messages?": {
"main": [
[
{
"node": "Sent notification template",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googleSheetsOAuth2ApigoogleSheetsTriggerOAuth2ApiwhatsAppApiwhatsAppTriggerApi
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About this workflow
This n8n workflow demonstrates how to automate customer interactions and appointment management via WhatsApp Business bot. After submitting a Google Form, the user receives a notification via WhatsApp. These notifications are sent via a template message. In case user sends a…
Source: https://n8n.io/workflows/2340/ — original creator credit. Request a take-down →
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