Ahmed Saadawi This workflow corresponds to n8n.io template #8297 — we link there as the canonical source.
This workflow follows the Agent → HTTP Request Tool recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"id": "9jAyoi6py4r2DQkS",
"name": "Full Customer Support WhatsApp AI Bot for CRM-integrated Businesses",
"tags": [],
"nodes": [
{
"id": "18dcdb01-7416-4a81-bfcb-b5d8abd9faca",
"name": "Switch",
"type": "n8n-nodes-base.switch",
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],
"parameters": {},
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},
{
"id": "623e9a7b-3778-494f-a919-781feab402af",
"name": "Orders System Prompt",
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],
"parameters": {},
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{
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],
"parameters": {},
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},
{
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"name": "OpenAI Chat Model1",
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"parameters": {},
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{
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"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
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"parameters": {},
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},
{
"id": "c637dc10-ea64-4abd-83da-d9d7b67ec09a",
"name": "Structured Output Parser",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
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"parameters": {},
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},
{
"id": "662494b2-6e08-4e7c-8b8d-1caa3ef50490",
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"parameters": {},
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{
"id": "b96229cd-3fb9-4a7c-8ec9-5e2e36b75a59",
"name": "Branches System Prompt",
"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {},
"typeVersion": 3.4
},
{
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"type": "n8n-nodes-base.set",
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],
"parameters": {},
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{
"id": "11cd0c4c-4fe8-4da6-bc8e-f550dcd953c3",
"name": "Complaints System Prompt",
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{
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],
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{
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"name": "save_crm_record_tool",
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"parameters": {},
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{
"id": "f1b6aeec-f44d-46f7-b03b-35b21035a4ae",
"name": "get_loyalty_points_tool",
"type": "n8n-nodes-base.httpRequestTool",
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],
"parameters": {},
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},
{
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"parameters": {},
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{
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"name": "branches_search_tool",
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"position": [
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],
"parameters": {},
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},
{
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"name": "categories_search_tool",
"type": "n8n-nodes-base.httpRequestTool",
"position": [
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],
"parameters": {},
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},
{
"id": "9d30bfe0-001e-4445-976e-0df5a8254ac2",
"name": "Webhook: Receive WhatsApp message",
"type": "n8n-nodes-base.webhook",
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],
"parameters": {},
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},
{
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"name": "AI Agent Router: Classify msg",
"type": "@n8n/n8n-nodes-langchain.agent",
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"parameters": {},
"retryOnFail": true,
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{
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"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
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"parameters": {
"content": ""
},
"typeVersion": 1
},
{
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"name": "Simple Memory-2",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
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"parameters": {},
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},
{
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"name": "Simple Memory",
"type": "@n8n/n8n-nodes-langchain.memoryBufferWindow",
"position": [
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],
"parameters": {},
"typeVersion": 1.3
},
{
"id": "4ca9e41c-956c-4f2d-9dd7-8ab358b2fe0f",
"name": "Sticky Note1",
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{
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"name": "Sticky Note2",
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"parameters": {
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"typeVersion": 1
},
{
"id": "8ae8e48b-169b-4108-a1dc-91846d6b67a3",
"name": "Send WhatsApp Greeting",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
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848
],
"parameters": {},
"notesInFlow": false,
"retryOnFail": true,
"typeVersion": 1
},
{
"id": "464cada5-8d21-4d1a-ac0b-ef5abe8fdbff",
"name": "Send Answer to User's WhatsApp",
"type": "n8n-nodes-evolution-api.evolutionApi",
"position": [
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],
"parameters": {},
"typeVersion": 1
},
{
"id": "373b5088-b9cf-4bf5-b570-d2cb854a5f24",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "2afd05a4-c941-4b22-883c-c55f250c73c9",
"connections": {
"Switch": {
"main": [
[
{
"node": "Branches System Prompt",
"type": "main",
"index": 0
}
],
[
{
"node": "Menu System Prompt",
"type": "main",
"index": 0
}
],
[
{
"node": "Orders System Prompt",
"type": "main",
"index": 0
}
],
[
{
"node": "Orders System Prompt",
"type": "main",
"index": 0
}
],
[
{
"node": "Complaints System Prompt",
"type": "main",
"index": 0
}
],
[
{
"node": "Send WhatsApp Greeting",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Send Answer to User's WhatsApp",
"type": "main",
"index": 0
}
]
]
},
"Simple Memory": {
"ai_memory": [
[
{
"node": "AI Agent Router: Classify msg",
"type": "ai_memory",
"index": 0
}
]
]
},
"Simple Memory-2": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"crm_search_tool": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent Router: Classify msg",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"items_search_tool": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Menu System Prompt": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model2": {
"ai_languageModel": [
[
{
"node": "Structured Output Parser",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Orders System Prompt": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"branches_search_tool": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"save_crm_record_tool": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Branches System Prompt": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"categories_search_tool": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"get_loyalty_points_tool": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Complaints System Prompt": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "AI Agent Router: Classify msg",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"AI Agent Router: Classify msg": {
"main": [
[
{
"node": "Switch",
"type": "main",
"index": 0
}
]
]
},
"Webhook: Receive WhatsApp message": {
"main": [
[
{
"node": "AI Agent Router: Classify msg",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
This template is for businesses using WhatsApp for customer communication who want to automate support using AI and real-time CRM data — especially in retail, food & beverage, e-commerce, or service sectors. It’s ideal for self-hosted n8n users with access to OpenAI and a CRM…
Source: https://n8n.io/workflows/8297/ — original creator credit. Request a take-down →
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