AI Chatbot Support to Ticket Workflow

The workflow JSON

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{
  "name": "Chatbot Support Workflow",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "chatbot-webhook",
        "responseMode": "onReceived"
      },
      "id": "webhook-trigger",
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [
        250,
        300
      ]
    },
    {
      "parameters": {
        "url": "http://api:8000/api/v1/chatbot",
        "method": "GET",
        "sendQuery": true,
        "queryParameters": {
          "parameters": [
            {
              "name": "message",
              "value": "{{ $json.message }}"
            },
            {
              "name": "customer_id",
              "value": "{{ $json.customer_id }}"
            }
          ]
        }
      },
      "id": "ai-response",
      "name": "Get AI Response",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 3,
      "position": [
        450,
        300
      ]
    },
    {
      "parameters": {
        "conditions": [
          {
            "value1": "={{ $json.intent }}",
            "operation": "notEqual",
            "value2": "unknown"
          }
        ]
      },
      "id": "check-escalation",
      "name": "Check Escalation",
      "type": "n8n-nodes-base.if",
      "typeVersion": 1,
      "position": [
        650,
        300
      ]
    },
    {
      "parameters": {
        "url": "http://api:8000/api/v1/orders/create-intent",
        "method": "POST",
        "sendBody": true
      },
      "id": "create-ticket",
      "name": "Create Ticket",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 3,
      "position": [
        850,
        450
      ]
    }
  ],
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "Get AI Response",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get AI Response": {
      "main": [
        [
          {
            "node": "Check Escalation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Check Escalation": {
      "main": [
        [
          {
            "node": "Create Ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "active": true,
  "settings": {},
  "id": "chatbot-workflow"
}

About this workflow

Chatbot Support Workflow. Uses httpRequest. Webhook trigger; 4 nodes.

Source: https://github.com/IlarionDossouyovo/E-Battisseurs/blob/54d4993f1b43c46f5e0d5a1a5a4316e7bb37a050/n8n/workflow-chatbot.json — original creator credit. Request a take-down →

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