This workflow follows the Google Sheets → Googlesheetstrigger recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"name": "Customer Feedback Handler",
"nodes": [
{
"parameters": {
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
},
"documentId": {
"__rl": true,
"value": "1GNQIPkvCxuyiPsDWpinSQnr1RLc5IDUZELdVFX7czmw",
"mode": "list",
"cachedResultName": "CAFE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1GNQIPkvCxuyiPsDWpinSQnr1RLc5IDUZELdVFX7czmw/edit?usp=drivesdk"
},
"sheetName": {
"__rl": true,
"value": 1346769250,
"mode": "list",
"cachedResultName": "Customer Feedback",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1GNQIPkvCxuyiPsDWpinSQnr1RLc5IDUZELdVFX7czmw/edit#gid=1346769250"
},
"event": "rowAdded",
"options": {}
},
"type": "n8n-nodes-base.googleSheetsTrigger",
"typeVersion": 1,
"position": [
0,
0
],
"id": "15210a69-0d62-4d55-b616-6fcf0818180a",
"name": "Google Sheets Trigger",
"credentials": {
"googleSheetsTriggerOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "f315f18c-0c95-40cd-ab71-83668c8da036",
"leftValue": "={{ $json['How would you rate your visit? '] }}",
"rightValue": 2,
"operator": {
"type": "number",
"operation": "lte"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
208,
0
],
"id": "cd9bde7b-5dbe-4077-95e3-bdaebf3d5381",
"name": "Rating Is Negative?"
},
{
"parameters": {
"select": "channel",
"channelId": {
"__rl": true,
"value": "C0BKV5YBFH6",
"mode": "id"
},
"text": "=\u26a0\ufe0f New negative feedback received Rating: {{ $json['How would you rate your visit? '] }}/5 \nComment: {{ $json[' Anything you\\'d like to share? (optional) '] }} \nTime: {{ $json['Timestamp'] }}",
"otherOptions": {}
},
"type": "n8n-nodes-base.slack",
"typeVersion": 2.5,
"position": [
416,
-96
],
"id": "27d231eb-5486-4441-b6fe-2415b86a5d2d",
"name": "Send a message",
"credentials": {
"slackApi": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"operation": "update",
"documentId": {
"__rl": true,
"value": "1GNQIPkvCxuyiPsDWpinSQnr1RLc5IDUZELdVFX7czmw",
"mode": "list",
"cachedResultName": "CAFE",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1GNQIPkvCxuyiPsDWpinSQnr1RLc5IDUZELdVFX7czmw/edit?usp=drivesdk"
},
"sheetName": {
"__rl": true,
"value": 1346769250,
"mode": "list",
"cachedResultName": "Customer Feedback",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1GNQIPkvCxuyiPsDWpinSQnr1RLc5IDUZELdVFX7czmw/edit#gid=1346769250"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"Timestamp": "={{ $('Google Sheets Trigger').item.json.Timestamp }}",
"Alert sent": "YES"
},
"matchingColumns": [
"Timestamp"
],
"schema": [
{
"id": "Timestamp",
"displayName": "Timestamp",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "How would you rate your visit? ",
"displayName": "How would you rate your visit? ",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": " Anything you'd like to share? (optional) ",
"displayName": " Anything you'd like to share? (optional) ",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": true
},
{
"id": "Alert sent",
"displayName": "Alert sent",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "row_number",
"displayName": "row_number",
"required": false,
"defaultMatch": false,
"display": true,
"type": "number",
"canBeUsedToMatch": true,
"readOnly": true,
"removed": true
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.7,
"position": [
624,
-96
],
"id": "1a89f636-beb4-4897-ac20-ce3c403b27e2",
"name": "Update row in sheet",
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
}
],
"connections": {
"Google Sheets Trigger": {
"main": [
[
{
"node": "Rating Is Negative?",
"type": "main",
"index": 0
}
]
]
},
"Rating Is Negative?": {
"main": [
[
{
"node": "Send a message",
"type": "main",
"index": 0
}
]
]
},
"Send a message": {
"main": [
[
{
"node": "Update row in sheet",
"type": "main",
"index": 0
}
]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1",
"binaryMode": "separate",
"availableInMCP": false
},
"versionId": "883b46ab-3da9-4100-93b5-21f9ed4dc6ba",
"meta": {
"templateCredsSetupCompleted": true
},
"nodeGroups": [],
"id": "MPwBI8lqYk1YdMtt",
"tags": []
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
googleSheetsOAuth2ApigoogleSheetsTriggerOAuth2ApislackApi
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About this workflow
Customer Feedback Handler. Uses googleSheetsTrigger, slack, googleSheets. Event-driven trigger; 4 nodes.
Source: https://github.com/justinrhedgep-star/cafe-autopilot-n8n/blob/main/04-feedback-triage.json — original creator credit. Request a take-down →
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