This workflow follows the Agent → HTTP Request recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"name": "instagram-facebook-dm-autoresponder.json",
"nodes": [
{
"parameters": {
"promptType": "define",
"text": "=respond to user's message \n\nuser name: {{ $json.sender.name }}\nuser message: {{ $json.content }}\n\n",
"options": {
"systemMessage": "You are a helpful assistant at X company\n\nYOUR_KNOWLEDGE_BASE_HERE \n\nuse the transfer_to_supervisor tool, if the user explicitly asks to speak to a human supervisor. ",
"returnIntermediateSteps": true
}
},
"type": "@n8n/n8n-nodes-langchain.agent",
"typeVersion": 3.1,
"position": [
2592,
608
],
"id": "dee22e51-1e38-49be-9961-434212060d39",
"name": "AI Agent",
"retryOnFail": true
},
{
"parameters": {
"model": {
"__rl": true,
"value": "gpt-4.1",
"mode": "list",
"cachedResultName": "gpt-4.1"
},
"builtInTools": {},
"options": {}
},
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"typeVersion": 1.3,
"position": [
2528,
848
],
"id": "4713d843-a17a-45d1-80c0-8f91bbf7f04f",
"name": "OpenAI Chat Model",
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "e85c0635-d483-457a-8b61-af9720a9f373",
"leftValue": "={{ $json.payload[0].labels.join(',') }}",
"rightValue": "bot_paused",
"operator": {
"type": "string",
"operation": "contains"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
1536,
416
],
"id": "56e22e2e-3e35-43de-86b7-a5a3966d032e",
"name": "Check if Bot Paused"
},
{
"parameters": {
"content": "# Sticky Notes color code: \n\n## Yellow notes: documentation\n## Blue notes: Chatwoot related\n## Green notes: Zernio related\n\n*******************************\n\n# Pre-requesites\n## **1- Zernio API**\n## **2- Chatwoot API**",
"height": 608,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-496,
320
],
"id": "a6256ab2-6b4f-49c3-ad7e-1d21b53c7835",
"name": "Sticky Note"
},
{
"parameters": {
"description": "Call this tool IMMEDIATELY when the user asks for a human, supervisor, or customer service agent, manager, OR if they express intent to make a deal, collaborate, pay money, or ask about payment methods.",
"jsCode": "return \"Transfer to supervisor initiated. Let the user know a supervisor will join shortly.\";"
},
"type": "@n8n/n8n-nodes-langchain.toolCode",
"typeVersion": 1.3,
"position": [
2848,
848
],
"id": "589c79c6-19fd-49f5-a5a3-007b40d5cc84",
"name": "transfer_to_supervisor"
},
{
"parameters": {
"content": "# **Setting up pre-requisites:**\n# **Zernio:**\n ### 1- Sign up for free at [Zernio](https://zernio.com/)\n### 2- Copy your API somewhere safe \n### 3- Use the API to set up the Bearer Auth for http request nodes hitting zernio API\n\n\n***********************\n# **Chatwoot:**\n### 1- Sign into your chatwoot account (cloud or selfhoted)\n### 2- Copy your Access Token from your user's profile settings \n### 3- Use the Access Token to set up the Header Auth for http request nodes hitting Chatwoot API",
"height": 704,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-512,
992
],
"id": "556266f6-22ab-4ba0-aba7-cfcacb550a33",
"name": "Sticky Note1"
},
{
"parameters": {
"sessionIdType": "customKey",
"sessionKey": "={{ $('extractedInfo').item.json.conversation_id }}"
},
"type": "@n8n/n8n-nodes-langchain.memoryPostgresChat",
"typeVersion": 1.4,
"position": [
2688,
848
],
"id": "98a40ff3-3021-4841-be1f-a5828855b617",
"name": "Postgres Chat Memory",
"credentials": {
"postgres": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"content": "## Receiving messages from Zernio and Extracting necessary information",
"height": 576,
"width": 496,
"color": 4
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
0,
416
],
"id": "385ad017-d233-4706-a8d1-7d3e2bad1892",
"name": "Sticky Note2"
},
{
"parameters": {
"httpMethod": "POST",
"path": "from-zernio",
"options": {}
},
"type": "n8n-nodes-base.webhook",
"typeVersion": 2.1,
"position": [
64,
640
],
"id": "97bdcbda-30e0-40a3-9d78-aa3d3fa94f3e",
"name": "messageReceivedFromZernio"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "a17777f1-cb63-4cb3-89c5-b78189a95fde",
"name": "user_name",
"value": "={{ $('messageReceivedFromZernio').item.json.body.message.sender.name || $('messageReceivedFromZernio').item.json.body.message.sender.username}}",
"type": "string"
},
{
"id": "4720a382-3d72-473d-b438-d24112145845",
"name": "user_message",
"value": "={{ $('messageReceivedFromZernio').item.json.body.message.text }}",
"type": "string"
},
{
"id": "98a3b211-b42b-4daa-b6a3-4a0225cbda3b",
"name": "sender_id",
"value": "={{ $('messageReceivedFromZernio').item.json.body.message.sender.id }}",
"type": "string"
},
{
"id": "84b37e3d-9609-40c5-b810-6af86333d4e6",
"name": "conversation_id",
"value": "={{ $('messageReceivedFromZernio').item.json.body.conversation.id }}",
"type": "string"
},
{
"id": "9c32185c-61f0-485f-893c-0097d17ebc69",
"name": "account_id",
"value": "={{ $('messageReceivedFromZernio').item.json.body.account.id }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
320,
640
],
"id": "6a134d25-18b0-47f1-ba73-14eef61fb7bb",
"name": "extractedInfo"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "c8091858-b243-4274-8a3d-9991303a4d05",
"leftValue": "={{ $('searchChatwootContact').item.json.payload.length }}",
"rightValue": 0,
"operator": {
"type": "number",
"operation": "notEquals"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
880,
640
],
"id": "36663916-45ef-4c8d-a699-92bb616fe275",
"name": "contactExistInChatwoot?"
},
{
"parameters": {
"url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/contacts/search",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendQuery": true,
"queryParameters": {
"parameters": [
{
"name": "q",
"value": "={{ $('extractedInfo').item.json.user_name }}"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
656,
640
],
"id": "5db33f2e-8ab1-4f24-b619-36252457cafd",
"name": "searchChatwootContact",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/contacts",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"name\": \"{{ $('extractedInfo').item.json.user_name }}\",\n \"inbox_id\": YOUR_INBOX_ID_HERE\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
1152,
784
],
"id": "9a4d664c-71c9-4631-b9ef-7b8b47f73b7f",
"name": "createChatwootContact",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"source_id\": \"{{ $json.payload.contact_inbox.source_id }}\",\n \"inbox_id\": YOUR_INBOX_ID_HERE,\n \"contact_id\": {{ $json.payload.contact.id }},\n \"status\": \"open\"\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
1536,
784
],
"id": "bd2ed6c2-a5bb-4ef7-86e5-e0fd8a891279",
"name": "createChatwootConversation",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"content": "## 1- Searching for existing contact and conversation in Chatwoot \n## 2- If none exists then creating a new contact and a conversation in Chatwoot\n## 3- Logging inbound message so it appears on Chatwoot inbox",
"height": 816,
"width": 1840,
"color": 5
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
576,
256
],
"id": "0d3a4df2-512c-48d3-86ae-3bf73cfc4ea1",
"name": "Sticky Note3"
},
{
"parameters": {
"content": "",
"height": 224,
"color": 4
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
3056,
288
],
"id": "d82928e0-7bf5-4a0e-989d-d93094cfbe85",
"name": "Sticky Note4"
},
{
"parameters": {
"content": "",
"height": 240,
"width": 928,
"color": 5
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
3040,
544
],
"id": "47d252fb-094b-495c-a612-8a3c5b9e51bd",
"name": "Sticky Note5"
},
{
"parameters": {
"content": "",
"height": 240,
"width": 224,
"color": 5
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
16,
1104
],
"id": "146c9f50-26d5-4ea0-a9dc-f3c1e517fe1e",
"name": "Sticky Note6"
},
{
"parameters": {
"content": "",
"height": 240,
"width": 208,
"color": 4
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
928,
1104
],
"id": "c4687949-52bc-4e74-92dc-7ad843d7d8da",
"name": "Sticky Note7"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "e11ff378-8473-47bf-97af-232fe2d61894",
"leftValue": "={{ $('searchContactConversations').item.json.payload.length }}",
"rightValue": 0,
"operator": {
"type": "number",
"operation": "notEquals"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
1328,
512
],
"id": "58ea6f7f-c82c-4233-862b-6f1463d4579f",
"name": "conversationExists?"
},
{
"parameters": {
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/contacts/{{ $('contactExistInChatwoot?').item.json.payload[0].id }}/conversations",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
1104,
512
],
"id": "2ba741dd-d867-4119-b047-c263136850f4",
"name": "searchContactConversations",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"source_id\": \"{{ $('extractedInfo').item.json.conversation_id }}\",\n \"inbox_id\": YOUR_INBOX_ID_HERE,\n \"contact_id\": {{ $('searchChatwootContact').item.json.payload[0].id }},\n \"status\": \"open\"\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
1536,
608
],
"id": "1d9bdbf4-54e3-4eae-9111-1edbaab3acb6",
"name": "createChatwootConversation1",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "04a79ba4-3bda-45f6-bc1e-41375599703e",
"name": "chatwoot_conversation_id",
"value": "={{ $json.id || $json.payload?.[0]?.id }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1808,
608
],
"id": "58b138f8-f615-46f8-8a5c-22c7bac61245",
"name": "getConversationId"
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/messages",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "content",
"value": "={{ $('extractedInfo').item.json.user_message }}"
},
{
"name": "message_type",
"value": "incoming"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
2160,
608
],
"id": "84c458f1-eebb-4a9c-8ec9-11e43ebe8193",
"name": "logInboundMessageToChatwoot",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "1d3ae884-d8ef-4aa8-a1e0-608c373662c0",
"name": "chatwoot_conversation_id",
"value": "={{ $json.payload[0].id }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
1792,
336
],
"id": "64af937f-22d0-416d-9db4-8f40c0f2cffa",
"name": "getConversationId1"
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $json.chatwoot_conversation_id }}/custom_attributes",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"custom_attributes\": {\n \"zernio_account_id\": \"{{ $('messageReceivedFromZernio').item.json.body.account.id }}\", \n \"zernio_conversation_id\": \"{{ $('messageReceivedFromZernio').item.json.body.message.conversationId }}\"\n }\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
2016,
336
],
"id": "70dd8094-aca0-4100-aaa6-6c98df4ba156",
"name": "setCustomChatwootAttributes",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId1').item.json.chatwoot_conversation_id }}/messages",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"content\": \"{{ $('extractedInfo').item.json.user_message }}\",\n \"message_type\": \"incoming\"\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
2224,
336
],
"id": "34c4b372-8e14-4db4-b46b-fae2635a05e9",
"name": "logInboundMessageToChatwoot1",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "=https://zernio.com/api/v1/inbox/conversations/{{ $('messageReceivedFromZernio').item.json.body.message.conversationId }}/messages",
"authentication": "genericCredentialType",
"genericAuthType": "httpBearerAuth",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "accountId",
"value": "={{ $('extractedInfo').item.json.account_id }}"
},
{
"name": "message",
"value": "={{ $json.output }}"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
3120,
368
],
"id": "80f2e41d-799a-4f70-ac7f-6efa7034814f",
"name": "sendReplyToUser",
"retryOnFail": true,
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/custom_attributes",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"custom_attributes\": {\n \"zernio_account_id\": \"{{ $('messageReceivedFromZernio').item.json.body.account.id }}\", \n \"zernio_conversation_id\": \"{{ $('messageReceivedFromZernio').item.json.body.message.conversationId }}\"\n }\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
3136,
608
],
"id": "634258d7-35f6-4202-b512-fe2cd47ddf32",
"name": "setChatwootCustomAttributes",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/messages",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"content\": {{ JSON.stringify($('AI Agent').item.json.output.replace(/<\\/?[^>]+(>|$)/g, \"\")) }},\n \"message_type\": \"outgoing\",\n \"private\": false,\n \"content_type\": \"text\",\n \"submitted_at\": \"{{ new Date().toISOString() }}\"\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
3376,
608
],
"id": "4fbaaed1-3730-46bd-9cd9-b0cf18f37946",
"name": "LogAIOutboundMessageToChatwoot",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "85c19e8a-550f-4500-8fae-9e6126cc42d3",
"leftValue": "={{ $('AI Agent').item.json.intermediateSteps?.some(step => step.action?.tool === 'transfer_to_supervisor') ?? false }}",
"rightValue": "",
"operator": {
"type": "boolean",
"operation": "true",
"singleValue": true
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
3616,
608
],
"id": "5b89c5d4-56a7-4472-ad45-c3880ee1b19a",
"name": "supervisorToolCalled?"
},
{
"parameters": {
"method": "POST",
"url": "=https://YOUR_CHATWOOT_DOMAIN_HERE/api/v1/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}/labels",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendBody": true,
"specifyBody": "json",
"jsonBody": "={\n \"labels\": [\"bot_paused\"]\n}",
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
3824,
592
],
"id": "e38bca67-3265-440e-8ba0-2aef58c0881f",
"name": "setBotPausedLabel",
"retryOnFail": true,
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"httpMethod": "POST",
"path": "supervisor-reply-from-chatwoot",
"options": {}
},
"type": "n8n-nodes-base.webhook",
"typeVersion": 2.1,
"position": [
80,
1168
],
"id": "c1cd7552-89db-45c5-a573-22b658cd7b6f",
"name": "supervisorReplyFromChatwoot"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "d70ed39b-ae03-4e63-920d-d38f82f5a255",
"name": "supervisor_reply",
"value": "={{ $json.body.messages[0].content.replace(/<|>/g, '') }}",
"type": "string"
},
{
"id": "57974fd0-c24c-4291-b10d-b4d5d754d586",
"name": "label",
"value": "={{ $json.body.labels[0] }}",
"type": "string"
},
{
"id": "441bfedf-cc17-4056-9c52-d6fa64a579ae",
"name": "zernio_account_id",
"value": "={{ $json.body.custom_attributes.zernio_account_id }}",
"type": "string"
},
{
"id": "cfeff45b-72d6-4cb0-a6c3-41272612f410",
"name": "zernio_conversation_id",
"value": "={{ $json.body.custom_attributes.zernio_conversation_id }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
400,
1168
],
"id": "3ea1c1e0-95ae-44ff-961e-32b09b0127f8",
"name": "extractingFields"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "30c89e30-a4fd-41fc-b65c-ce59e2c85403",
"leftValue": "={{ $json.label }}",
"rightValue": "bot_paused",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"options": {}
},
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
688,
1168
],
"id": "a1f2d360-c253-42cb-ab3b-4c23830c2761",
"name": "isBotPaused?"
},
{
"parameters": {
"method": "POST",
"url": "=https://zernio.com/api/v1/inbox/conversations/{{ $('extractingFields').item.json.zernio_conversation_id }}/messages",
"authentication": "genericCredentialType",
"genericAuthType": "httpBearerAuth",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "accountId",
"value": "={{ $('extractingFields').item.json.zernio_account_id }}"
},
{
"name": "message",
"value": "={{ $('extractingFields').item.json.supervisor_reply }}"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.4,
"position": [
992,
1152
],
"id": "3078090d-c57d-4970-91a2-3efcc8fe3980",
"name": "sendSupervisorReply",
"retryOnFail": true,
"credentials": {
"httpBearerAuth": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"content": "# **Set up for Zernio to send DM to this webhook:**\n ### 1- Log into your Zernio dashboard.\n### 2- Go to webhooks.\n### 3- Create new webhook and paste the production URL of the n8n webhook you want Zernio to forward messages to.\n### 4- Check the \"message.received\" box. \n### 5- Save.",
"height": 416,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
0,
0
],
"id": "60cdd7bd-70a6-4de9-a678-64d3b12b043a",
"name": "Sticky Note8"
},
{
"parameters": {
"content": "# **Set up for Chatwoot to send supervisor replies to this webhook:**\n ## 1- Log into your Chatwoot account.\n## 2- Go to Settings -> Automation.\n## 3- Create new automation: \n### Event: \nmessage created\n### Conditions: \nmessage type = outgoing AND inbox = your_inbox_name AND labels = bot_paused\n### Actions: \nsend webhook event = your_production_url\n\n### 4- Save.",
"height": 656,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
16,
1344
],
"id": "33549ebc-a6bd-47c6-98df-f6d86bd00602",
"name": "Sticky Note9"
},
{
"parameters": {
"content": "# **Why use a code tool to notify supervisor and only add the bot_paused label after the message is logged in Chatwoot?**\n ## This prevent the Chatwoot automation that forwards supervisor's replies to accidentally fire up. As the AI \"supervisor will be there with you soon\" message will satisfy all conditions.\n",
"height": 320,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
3680,
784
],
"id": "8b58c4ba-ea3d-4dd8-92cd-968dcde9edae",
"name": "Sticky Note10"
},
{
"parameters": {
"chatId": "SUPERVISOR_CHAT_ID_HERE",
"text": "=\ud83d\udea8 <b>*Handoff Alert*</b> \ud83d\udea8 \nA client is requesting a human supervisor. \n\n\ud83d\udc64 <b>Customer:</b>\n{{ $('extractedInfo').item.json.user_name }} \n\n\ud83d\udcf1 <b>Platform:</b> WhatsApp \ud83d\udd17 \n\ud83d\udda5\ufe0f <b><a href=\"https://app.chatwoot.com/app/accounts/YOUR_ACCOUNT_NUMBER_HERE/conversations/{{ $('getConversationId').item.json.chatwoot_conversation_id }}\">Open Chatwoot</a></b>\n\nPlease check the dashboard to assist.",
"additionalFields": {
"appendAttribution": false
}
},
"type": "n8n-nodes-base.telegram",
"typeVersion": 1.2,
"position": [
4032,
592
],
"id": "b379e326-7d97-4093-895a-1cc6714921aa",
"name": "notifySupervisor",
"credentials": {
"telegramApi": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"content": "# **Setting up http request nodes:**\n ### 1- Replace YOUR_CHATWOOT_DOMAIN_HERE with your actual domain / subdomain of your self-hosted instance.\n### 2- Replace YOUR_ACCOUNT_NUMBER_HERE with your real account number in Chatwoot (visible In the URL).\n### 3- Replace YOUR_INBOX_ID_HERE with your actual inbox ID (visible in the URL).",
"height": 240,
"width": 928
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
880,
-32
],
"id": "924a4a61-9d65-41b3-bbb0-9a6d6fa6197a",
"name": "Sticky Note11"
},
{
"parameters": {
"content": "## Replace SUPERVISOR_CHAT_ID_HERE with a real chat ID",
"height": 128,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
4000,
432
],
"id": "53b69609-6823-49da-9fb7-b144a95217da",
"name": "Sticky Note12"
},
{
"parameters": {
"content": "# Add another automation to enable supervisor to intervene without Agent handoff by reopening a resolved conversation: \n## Create new automation: \n### Event: \nconversation opened\n### Conditions: \n inbox = your_inbox_name\n### Actions: \nAdd label = bot_paused\n\n### Save.",
"height": 656,
"width": 416
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
480,
1344
],
"id": "51cba191-3ffc-4c76-9b34-53e7eb419b47",
"name": "Sticky Note13"
},
{
"parameters": {
"content": "",
"height": 848,
"width": 2016,
"color": 4
},
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-528,
-960
],
"id": "6caef322-ffea-4364-a869-159a789691f1",
"name": "Sticky Note14"
}
],
"connections": {
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "sendReplyToUser",
"type": "main",
"index": 0
},
{
"node": "setChatwootCustomAttributes",
"type": "main",
"index": 0
}
]
]
},
"Check if Bot Paused": {
"main": [
[
{
"node": "getConversationId1",
"type": "main",
"index": 0
}
],
[
{
"node": "getConversationId",
"type": "main",
"index": 0
}
]
]
},
"transfer_to_supervisor": {
"ai_tool": [
[
{
"node": "AI Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Postgres Chat Memory": {
"ai_memory": [
[
{
"node": "AI Agent",
"type": "ai_memory",
"index": 0
}
]
]
},
"messageReceivedFromZernio": {
"main": [
[
{
"node": "extractedInfo",
"type": "main",
"index": 0
}
]
]
},
"extractedInfo": {
"main": [
[
{
"node": "searchChatwootContact",
"type": "main",
"index": 0
}
]
]
},
"contactExistInChatwoot?": {
"main": [
[
{
"node": "searchContactConversations",
"type": "main",
"index": 0
}
],
[
{
"node": "createChatwootContact",
"type": "main",
"index": 0
}
]
]
},
"searchChatwootContact": {
"main": [
[
{
"node": "contactExistInChatwoot?",
"type": "main",
"index": 0
}
]
]
},
"createChatwootContact": {
"main": [
[
{
"node": "createChatwootConversation",
"type": "main",
"index": 0
}
]
]
},
"createChatwootConversation": {
"main": [
[
{
"node": "getConversationId",
"type": "main",
"index": 0
}
]
]
},
"conversationExists?": {
"main": [
[
{
"node": "Check if Bot Paused",
"type": "main",
"index": 0
}
],
[
{
"node": "createChatwootConversation1",
"type": "main",
"index": 0
}
]
]
},
"searchContactConversations": {
"main": [
[
{
"node": "conversationExists?",
"type": "main",
"index": 0
}
]
]
},
"createChatwootConversation1": {
"main": [
[
{
"node": "getConversationId",
"type": "main",
"index": 0
}
]
]
},
"getConversationId": {
"main": [
[
{
"node": "logInboundMessageToChatwoot",
"type": "main",
"index": 0
}
]
]
},
"logInboundMessageToChatwoot": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"getConversationId1": {
"main": [
[
{
"node": "setCustomChatwootAttributes",
"type": "main",
"index": 0
}
]
]
},
"setCustomChatwootAttributes": {
"main": [
[
{
"node": "logInboundMessageToChatwoot1",
"type": "main",
"index": 0
}
]
]
},
"setChatwootCustomAttributes": {
"main": [
[
{
"node": "LogAIOutboundMessageToChatwoot",
"type": "main",
"index": 0
}
]
]
},
"LogAIOutboundMessageToChatwoot": {
"main": [
[
{
"node": "supervisorToolCalled?",
"type": "main",
"index": 0
}
]
]
},
"supervisorToolCalled?": {
"main": [
[
{
"node": "setBotPausedLabel",
"type": "main",
"index": 0
}
]
]
},
"supervisorReplyFromChatwoot": {
"main": [
[
{
"node": "extractingFields",
"type": "main",
"index": 0
}
]
]
},
"extractingFields": {
"main": [
[
{
"node": "isBotPaused?",
"type": "main",
"index": 0
}
]
]
},
"isBotPaused?": {
"main": [
[
{
"node": "sendSupervisorReply",
"type": "main",
"index": 0
}
],
[]
]
},
"setBotPausedLabel": {
"main": [
[
{
"node": "notifySupervisor",
"type": "main",
"index": 0
}
]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1",
"binaryMode": "separate",
"availableInMCP": false
},
"versionId": "7a8abd58-5515-4233-a92a-22cc5e3f7722",
"nodeGroups": [],
"id": "m2plgrQ2UP5EaQI0",
"tags": []
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
httpBearerAuthhttpHeaderAuthopenAiApipostgrestelegramApi
Pro
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About this workflow
instagram-facebook-dm-autoresponder.json. Uses agent, lmChatOpenAi, toolCode, memoryPostgresChat. Webhook trigger; 44 nodes.
Source: https://github.com/mojtabamahdy2-cloud/instagram-facebook-dm-autoresponder/blob/main/instagram-facebook-dm-autoresponder.json.json — original creator credit. Request a take-down →
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