This workflow follows the Airtable → HTTP Request recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"name": "Main CSBot",
"nodes": [
{
"parameters": {
"httpMethod": "POST",
"path": "csbot/message",
"responseMode": "responseNode",
"options": {}
},
"id": "a1b2c3d4-0001-4000-8000-000000000001",
"name": "Receive Message",
"type": "n8n-nodes-base.webhook",
"typeVersion": 2.1,
"position": [
250,
300
]
},
{
"parameters": {
"operation": "search",
"base": {
"__rl": true,
"value": "YOUR_AIRTABLE_BASE_ID",
"mode": "id"
},
"table": {
"__rl": true,
"value": "Stores",
"mode": "name"
},
"filterByFormula": "{StoreID}={{ $json.body.store_id }}",
"options": {}
},
"id": "a1b2c3d4-0001-4000-8000-000000000002",
"name": "Get Store Config",
"type": "n8n-nodes-base.airtable",
"typeVersion": 2.1,
"position": [
490,
300
],
"credentials": {
"airtableTokenApi": {
"name": "<your credential>"
}
},
"onError": "continueRegularOutput",
"notes": "\u26a0\ufe0f Import \ud6c4 \uc124\uc815 \ud544\uc694:\n1. Airtable Credential \ub9e4\ud551\n2. Base ID\ub97c \uc2e4\uc81c \uac12\uc73c\ub85c \ubcc0\uacbd (appXXXXXX)\n3. \ud14c\uc774\ube14\uba85 \ud655\uc778",
"notesInFlow": false
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 3
},
"conditions": [
{
"id": "a1b2c3d4-cond-4000-8000-000000000001",
"leftValue": "={{ $json.id }}",
"rightValue": "",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
}
}
],
"combinator": "and"
},
"options": {}
},
"id": "a1b2c3d4-0001-4000-8000-000000000003",
"name": "Store Exists?",
"type": "n8n-nodes-base.if",
"typeVersion": 2.3,
"position": [
720,
300
]
},
{
"parameters": {
"operation": "search",
"base": {
"__rl": true,
"value": "YOUR_AIRTABLE_BASE_ID",
"mode": "id"
},
"table": {
"__rl": true,
"value": "FAQs",
"mode": "name"
},
"filterByFormula": "{IsActive}=TRUE()",
"options": {}
},
"id": "a1b2c3d4-0001-4000-8000-000000000004",
"name": "Get FAQs",
"type": "n8n-nodes-base.airtable",
"typeVersion": 2.1,
"position": [
960,
300
],
"credentials": {
"airtableTokenApi": {
"name": "<your credential>"
}
},
"onError": "continueRegularOutput",
"notes": "MVP: \ub2e8\uc77c \uc2a4\ud1a0\uc5b4\uc774\ubbc0\ub85c IsActive\ub9cc \ud544\ud130\ub9c1.\n\uba40\ud2f0\uc2a4\ud1a0\uc5b4 \uc2dc StoreID \ud544\ud130 \ucd94\uac00 \ud544\uc694."
},
{
"parameters": {
"operation": "search",
"base": {
"__rl": true,
"value": "YOUR_AIRTABLE_BASE_ID",
"mode": "id"
},
"table": {
"__rl": true,
"value": "Conversations",
"mode": "name"
},
"filterByFormula": "={{ \"{SessionID}='\" + $('Receive Message').first().json.body.session_id + \"'\" }}",
"returnAll": false,
"limit": 5,
"options": {
"sort": {
"property": [
{
"field": "CreatedAt",
"direction": "desc"
}
]
}
}
},
"id": "a1b2c3d4-0001-4000-8000-000000000005",
"name": "Get Recent Conversations",
"type": "n8n-nodes-base.airtable",
"typeVersion": 2.1,
"position": [
1200,
300
],
"credentials": {
"airtableTokenApi": {
"name": "<your credential>"
}
},
"onError": "continueRegularOutput"
},
{
"parameters": {
"jsCode": "// Webhook \ub370\uc774\ud130 \ucd94\ucd9c\nconst webhookData = $('Receive Message').first().json.body;\nconst store = $('Get Store Config').first().json;\nconst faqItems = $('Get FAQs').all();\nconst convItems = $('Get Recent Conversations').all();\n\n// store_info \uc9c1\ub82c\ud654\nconst storeInfo = [\n '\uc2a4\ud1a0\uc5b4\uba85: ' + (store.StoreName || ''),\n '\ubc30\uc1a1\uc0ac: ' + (store.ShippingCarrier || ''),\n '\ucd9c\uace0 \uc18c\uc694\uc77c: ' + (store.ShipOutDays || '') + '\uc601\uc5c5\uc77c',\n '\ubc30\uc1a1 \uc18c\uc694\uc77c: ' + (store.ShippingDays || '') + '\uc601\uc5c5\uc77c',\n '\ub2f9\uc77c \ucd9c\uace0 \ub9c8\uac10: ' + (store.CutoffTime || ''),\n '\uad50\ud658 \uac00\ub2a5 \uae30\uac04: \uc218\ub839 \ud6c4 ' + (store.ExchangePeriod || '') + '\uc77c',\n '\ubc18\ud488 \uac00\ub2a5 \uae30\uac04: \uc218\ub839 \ud6c4 ' + (store.ReturnPeriod || '') + '\uc77c',\n '\ub2e8\uc21c \ubcc0\uc2ec \ubc18\ud488 \ubc30\uc1a1\ube44: ' + (store.ReturnShippingCost || '') + '\uc6d0',\n '\ud658\ubd88 \ucc98\ub9ac \uc18c\uc694\uc77c: ' + (store.RefundDays || '') + '\uc601\uc5c5\uc77c',\n '\uc601\uc5c5\uc2dc\uac04: ' + (store.BusinessHours || '') + ' (' + (store.BusinessDays || '') + ')',\n '\ud734\ubb34: ' + (store.HolidayInfo || ''),\n '\ud3c9\uade0 \uc751\ub2f5 \uc2dc\uac04: ' + (store.ResponseTime || ''),\n '\ud0dd\ubc30 \uc870\ud68c \ub9c1\ud06c: ' + (store.TrackingUrl || ''),\n '\uc81c\uc8fc/\ub3c4\uc11c\uc0b0\uac04 \ubc30\uc1a1: ' + (store.JejuAvailable ? '\uac00\ub2a5 (\ucd94\uac00 \ubc30\uc1a1\ube44 ' + store.JejuExtraCost + '\uc6d0)' : '\ubd88\uac00'),\n '\ud574\uc678 \ubc30\uc1a1: ' + (store.OverseasAvailable ? '\uac00\ub2a5 (' + (store.OverseasCountries || '') + ')' : '\ubd88\uac00'),\n '\uc138\uae08\uacc4\uc0b0\uc11c \ubc1c\ud589: ' + (store.TaxInvoiceAvailable ? '\uac00\ub2a5 (' + (store.TaxInvoiceContact || '') + ')' : '\ubd88\uac00'),\n '\uacb0\uc81c \uc218\ub2e8: ' + (store.PaymentMethods || ''),\n '\ud560\ubd80 \uc548\ub0b4: ' + (store.InstallmentInfo || ''),\n '\uc7ac\uc785\uace0 \uc815\ubcf4: ' + (store.RestockInfo || '\uc815\ubcf4 \uc5c6\uc74c'),\n '\uc0c1\ud488 \uc0c1\uc138 \uc548\ub0b4: ' + (store.ProductDetailGuide || '')\n].join('\\n');\n\n// faq_data JSON \uc9c1\ub82c\ud654\nconst faqData = JSON.stringify(faqItems\n .filter(function(f) { return f.json.Category; })\n .map(function(f) {\n var patterns = f.json.QuestionPatterns;\n var vars = f.json.Variables;\n if (typeof patterns === 'string') {\n try { patterns = JSON.parse(patterns); } catch(e) { patterns = [patterns]; }\n }\n if (typeof vars === 'string') {\n try { vars = JSON.parse(vars); } catch(e) { vars = []; }\n }\n return {\n category: f.json.Category,\n question_patterns: patterns || [],\n answer_template: f.json.AnswerTemplate || '',\n variables: vars || []\n };\n }), null, 2);\n\n// \ub300\ud654 \uc774\ub825 \uc870\ub9bd\nconst conversations = convItems\n .filter(function(c) { return c.json.CustomerMessage; })\n .reverse()\n .map(function(c) {\n return '[Customer]: ' + c.json.CustomerMessage + '\\n[Bot]: ' + c.json.BotResponse;\n })\n .join('\\n');\n\n// \uc2dc\uc2a4\ud15c \ud504\ub86c\ud504\ud2b8 \uc870\ub9bd\nconst storeName = store.StoreName || '\uc2a4\ud1a0\uc5b4';\nconst systemPrompt = [\n '\ub2f9\uc2e0\uc740 ' + storeName + '\uc758 \uace0\uac1d \uc11c\ube44\uc2a4 \uc0c1\ub2f4\uc6d0\uc785\ub2c8\ub2e4.',\n '',\n '## \uc5ed\ud560',\n '\uace0\uac1d\uc758 \ubb38\uc758\uc5d0 FAQ \ub370\uc774\ud130\ub97c \uae30\ubc18\uc73c\ub85c \uc815\ud655\ud558\uace0 \uce5c\uc808\ud558\uac8c \ub2f5\ubcc0\ud569\ub2c8\ub2e4.',\n '\uc808\ub300 FAQ \ub370\uc774\ud130 \uc678\uc758 \ub0b4\uc6a9\uc744 \ucd94\uce21\ud558\uac70\ub098 \uc784\uc758\ub85c \ub2f5\ubcc0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.',\n '',\n '## \ub9d0\ud22c \uaddc\uce59',\n '- \ud56d\uc0c1 \uc874\ub313\ub9d0\uc744 \uc0ac\uc6a9\ud569\ub2c8\ub2e4.',\n '- \ub530\ub73b\ud558\uace0 \uc804\ubb38\uc801\uc778 \uc5b4\uc870\ub97c \uc720\uc9c0\ud569\ub2c8\ub2e4.',\n '- \uc774\ubaa8\uc9c0\ub294 \uc751\ub2f5\ub2f9 \ucd5c\ub300 1\uac1c\ub9cc \uc0ac\uc6a9\ud569\ub2c8\ub2e4.',\n '- \uc751\ub2f5\uc740 3\ubb38\uc7a5 \uc774\ub0b4\ub85c \uac04\uacb0\ud558\uac8c \uc791\uc131\ud569\ub2c8\ub2e4.',\n '',\n '## \uc2a4\ud1a0\uc5b4 \uae30\ubcf8 \uc815\ubcf4',\n storeInfo,\n '',\n '## FAQ \ub370\uc774\ud130',\n '\uc544\ub798 FAQ \ubaa9\ub85d\ub9cc\uc744 \uadfc\uac70\ub85c \ub2f5\ubcc0\ud569\ub2c8\ub2e4. \uc774 \ubaa9\ub85d\uc5d0 \uc5c6\ub294 \ub0b4\uc6a9\uc740 \uc808\ub300 \ub2f5\ubcc0\ud558\uc9c0 \uc54a\uc2b5\ub2c8\ub2e4.',\n '',\n faqData,\n '',\n '## \ub2f5\ubcc0 \uaddc\uce59',\n '1. FAQ \ub9e4\uce6d \uc2dc: FAQ\uc758 AnswerTemplate\uc744 \uae30\ubc18\uc73c\ub85c \uc2a4\ud1a0\uc5b4 \uc815\ubcf4 \ubcc0\uc218\ub97c \ucc44\uc6cc \uc790\uc5f0\uc2a4\ub7fd\uac8c \ub2f5\ubcc0\ud569\ub2c8\ub2e4.',\n '2. FAQ \ubbf8\ub9e4\uce6d \uc2dc: \uc544\ub798 \ud3f4\ubc31 \ubb38\uad6c\ub97c \uadf8\ub300\ub85c \uc0ac\uc6a9\ud569\ub2c8\ub2e4.',\n ' > \"\ubb38\uc758 \uc8fc\uc2e0 \ub0b4\uc6a9\uc744 \ub2f4\ub2f9\uc790\uc5d0\uac8c \uc804\ub2ec\ud558\uaca0\uc2b5\ub2c8\ub2e4. \uc601\uc5c5\uc2dc\uac04 \ub0b4 \uc21c\ucc28\uc801\uc73c\ub85c \ud655\uc778 \ud6c4 \uc5f0\ub77d\ub4dc\ub9ac\uaca0\uc2b5\ub2c8\ub2e4.\"',\n '3. \ubcf5\ud569 \ubb38\uc758 \uc2dc: \uac00\uc7a5 \ud575\uc2ec\uc801\uc778 \uc9c8\ubb38 \ud558\ub098\uc5d0\ub9cc \ub2f5\ubcc0\ud558\uace0, \ub098\uba38\uc9c0\ub294 \ucd94\uac00 \ubb38\uc758\ub97c \uc720\ub3c4\ud569\ub2c8\ub2e4.',\n '',\n '## \uc808\ub300 \uae08\uc9c0 \uc0ac\ud56d',\n '- \uac00\uaca9 \ud560\uc778\uc774\ub098 \ucd94\uac00 \ud61c\ud0dd \uc57d\uc18d',\n '- \ud658\ubd88\u00b7\uad50\ud658\uc758 \uc989\uc2dc \ucc98\ub9ac \uc57d\uc18d',\n '- \ubc30\uc1a1 \ub0a0\uc9dc\ub97c \uad6c\uccb4\uc801 \ub0a0\uc9dc\ub85c \ud655\uc815\ud558\uc5ec \uc57d\uc18d',\n '- \uc8fc\ubbfc\ub4f1\ub85d\ubc88\ud638, \uacc4\uc88c\ubc88\ud638 \ub4f1 \ubbfc\uac10\ud55c \uac1c\uc778\uc815\ubcf4 \uc694\uccad',\n '- FAQ\uc5d0 \uc5c6\ub294 \uc815\ucc45\u00b7\uc815\ubcf4\ub97c \ucd94\uce21\ud558\uc5ec \uc548\ub0b4',\n '- \ud0c0 \uc1fc\ud551\ubab0\uc774\ub098 \uacbd\uc7c1\uc0ac \uc5b8\uae09'\n].join('\\n');\n\n// \uc720\uc800 \uba54\uc2dc\uc9c0 \uc870\ub9bd\nvar userMessage = '';\nif (conversations) {\n userMessage = '## \ub300\ud654 \uc774\ub825 (\ucd5c\uadfc 5\ud134)\\n' + conversations + '\\n\\n## \uace0\uac1d \ubb38\uc758\\n' + webhookData.message;\n} else {\n userMessage = '## \uace0\uac1d \ubb38\uc758\\n' + webhookData.message;\n}\n\n// Claude API \uc694\uccad \ubcf8\ubb38\nconst requestBody = JSON.stringify({\n model: 'claude-sonnet-4-6',\n max_tokens: 500,\n system: systemPrompt,\n messages: [{ role: 'user', content: userMessage }]\n});\n\nreturn [{\n json: {\n system_prompt: systemPrompt,\n user_message: userMessage,\n request_body: requestBody,\n store_id: webhookData.store_id,\n session_id: webhookData.session_id,\n channel: webhookData.channel,\n message: webhookData.message,\n store_record_id: store.id || '',\n store_name: storeName,\n start_time: Date.now()\n }\n}];",
"mode": "runOnceForAllItems"
},
"id": "a1b2c3d4-0001-4000-8000-000000000006",
"name": "Build Prompt",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1440,
300
]
},
{
"parameters": {
"method": "POST",
"url": "https://api.anthropic.com/v1/messages",
"authentication": "genericCredentialType",
"genericAuthType": "httpHeaderAuth",
"sendHeaders": true,
"headerParameters": {
"parameters": [
{
"name": "anthropic-version",
"value": "2023-06-01"
},
{
"name": "content-type",
"value": "application/json"
}
]
},
"sendBody": true,
"specifyBody": "string",
"body": "={{ $json.request_body }}",
"options": {
"timeout": 60000
}
},
"id": "a1b2c3d4-0001-4000-8000-000000000007",
"name": "Call Claude API",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4.2,
"position": [
1680,
300
],
"credentials": {
"httpHeaderAuth": {
"name": "<your credential>"
}
},
"onError": "continueErrorOutput",
"notes": "\u26a0\ufe0f Import \ud6c4 \uc124\uc815 \ud544\uc694:\nHeader Auth Credential \ub9e4\ud551\n- Header Name: x-api-key\n- Header Value: sk-ant-..."
},
{
"parameters": {
"jsCode": "const input = $input.item.json;\nconst prevData = $('Build Prompt').first().json;\nconst startTime = prevData.start_time;\n\nvar botResponse;\nvar wasFallback = false;\nvar matchedCategory = '';\n\n// Claude API \uc5d0\ub7ec \uccb4\ud06c\nif (input.error || !input.content || !input.content[0]) {\n botResponse = '\uc8c4\uc1a1\ud569\ub2c8\ub2e4. \uc77c\uc2dc\uc801\uc778 \uc624\ub958\uac00 \ubc1c\uc0dd\ud588\uc2b5\ub2c8\ub2e4. \uc7a0\uc2dc \ud6c4 \ub2e4\uc2dc \uc2dc\ub3c4\ud574 \uc8fc\uc138\uc694.';\n wasFallback = true;\n} else {\n botResponse = input.content[0].text;\n wasFallback = botResponse.includes('\ub2f4\ub2f9\uc790\uc5d0\uac8c \uc804\ub2ec');\n\n // \uce74\ud14c\uace0\ub9ac \ub9e4\uce6d (\ud0a4\uc6cc\ub4dc \uae30\ubc18 \ud734\ub9ac\uc2a4\ud2f1)\n if (!wasFallback) {\n var text = botResponse;\n if (text.includes('\ucd9c\uace0') && text.includes('\uc601\uc5c5\uc77c')) matchedCategory = '\ubc30\uc1a1\uc18c\uc694\uc77c';\n else if (text.includes('\uc6b4\uc1a1\uc7a5') || (text.includes('\ubc30\uc1a1') && text.includes('\uc870\ud68c'))) matchedCategory = '\ubc30\uc1a1\uc870\ud68c';\n else if (text.includes('\uad50\ud658')) matchedCategory = '\uad50\ud658';\n else if (text.includes('\ubc18\ud488') || text.includes('\ud658\ubd88')) matchedCategory = '\ubc18\ud488\ud658\ubd88';\n else if (text.includes('\ucde8\uc18c')) matchedCategory = '\uc8fc\ubb38\ucde8\uc18c';\n else if (text.includes('\uc7ac\uc785\uace0') || text.includes('\ud488\uc808')) matchedCategory = '\uc7ac\uc785\uace0';\n else if (text.includes('\uc6b4\uc601\uc2dc\uac04') || text.includes('\uc601\uc5c5\uc2dc\uac04')) matchedCategory = '\uc601\uc5c5\uc2dc\uac04';\n else if (text.includes('\uacb0\uc81c') || text.includes('\uc138\uae08\uacc4\uc0b0\uc11c')) matchedCategory = '\uacb0\uc81c';\n else if (text.includes('\uc0c1\uc138') && text.includes('\ud398\uc774\uc9c0')) matchedCategory = '\uc0c1\ud488\uc815\ubcf4';\n else if (text.includes('\uc81c\uc8fc') || text.includes('\ub3c4\uc11c\uc0b0\uac04') || text.includes('\ud574\uc678')) matchedCategory = '\ubc30\uc1a1\uc9c0\uc5ed';\n }\n}\n\nvar responseTimeMs = Date.now() - startTime;\n\nreturn {\n StoreID: prevData.store_record_id ? [prevData.store_record_id] : [],\n SessionID: prevData.session_id,\n Channel: prevData.channel,\n CustomerMessage: prevData.message,\n BotResponse: botResponse,\n MatchedCategory: matchedCategory,\n WasFallback: wasFallback,\n ResponseTimeMs: responseTimeMs\n};",
"mode": "runOnceForEachItem"
},
"id": "a1b2c3d4-0001-4000-8000-000000000008",
"name": "Parse Response",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1920,
300
]
},
{
"parameters": {
"operation": "create",
"base": {
"__rl": true,
"value": "YOUR_AIRTABLE_BASE_ID",
"mode": "id"
},
"table": {
"__rl": true,
"value": "Conversations",
"mode": "name"
},
"columns": {
"mappingMode": "autoMapInputData",
"matchingColumns": []
},
"options": {}
},
"id": "a1b2c3d4-0001-4000-8000-000000000009",
"name": "Save Conversation",
"type": "n8n-nodes-base.airtable",
"typeVersion": 2.1,
"position": [
2160,
300
],
"credentials": {
"airtableTokenApi": {
"name": "<your credential>"
}
},
"onError": "continueRegularOutput",
"notes": "autoMapInputData: Parse Response\uc758 PascalCase \ud544\ub4dc\uac00\nAirtable \uceec\ub7fc\uba85\uacfc \uc790\ub3d9 \ub9e4\ud551\ub429\ub2c8\ub2e4.\n\uc18c\ubb38\uc790 \ud544\ub4dc(bot_response \ub4f1)\ub294 \ubb34\uc2dc\ub429\ub2c8\ub2e4."
},
{
"parameters": {
"respondWith": "text",
"responseBody": "={{ JSON.stringify({ response: $('Parse Response').first().json.BotResponse }) }}",
"options": {
"responseHeaders": {
"entries": [
{
"name": "content-type",
"value": "application/json"
}
]
}
}
},
"id": "a1b2c3d4-0001-4000-8000-000000000010",
"name": "Send Response",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
2400,
300
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "={{ JSON.stringify({ response: \"\uc11c\ube44\uc2a4 \uc124\uc815 \uc911\uc785\ub2c8\ub2e4. \uc7a0\uc2dc \ud6c4 \ub2e4\uc2dc \ubb38\uc758\ud574 \uc8fc\uc138\uc694.\", error: true }) }}",
"options": {
"responseCode": "200",
"responseHeaders": {
"entries": [
{
"name": "content-type",
"value": "application/json"
}
]
}
}
},
"id": "a1b2c3d4-0001-4000-8000-000000000011",
"name": "Send Error Response",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1.1,
"position": [
960,
520
]
},
{
"parameters": {
"content": "## ArumDri CS\ubd07 \uc6cc\ud06c\ud50c\ub85c\uc6b0\n\n### Import \ud6c4 \ud544\uc218 \uc124\uc815\n\n1. **Airtable Credential** \ub9e4\ud551\n - \ubaa8\ub4e0 Airtable \ub178\ub4dc\uc5d0\uc11c Credential \uc7ac\uc5f0\uacb0\n - Base ID\ub97c \uc2e4\uc81c \uac12\uc73c\ub85c \ubcc0\uacbd (appXXXXXX)\n\n2. **Claude API Credential** \ub9e4\ud551\n - Call Claude API \ub178\ub4dc\uc5d0\uc11c Header Auth \uc7ac\uc5f0\uacb0\n - Header Name: `x-api-key`\n - Header Value: `sk-ant-...`\n\n3. **\ud14c\uc2a4\ud2b8**\n - Webhook URL: `POST /webhook/csbot/message`\n - Body: `{\"store_id\": \"1\", \"session_id\": \"test_001\", \"channel\": \"web_widget\", \"message\": \"\ubc30\uc1a1 \uc5bc\ub9c8\ub098 \uac78\ub824\uc694?\"}`",
"width": 420,
"height": 380
},
"id": "a1b2c3d4-0001-4000-8000-000000000099",
"name": "Setup Instructions",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-200,
120
]
}
],
"connections": {
"Receive Message": {
"main": [
[
{
"node": "Get Store Config",
"type": "main",
"index": 0
}
]
]
},
"Get Store Config": {
"main": [
[
{
"node": "Store Exists?",
"type": "main",
"index": 0
}
]
]
},
"Store Exists?": {
"main": [
[
{
"node": "Get FAQs",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Error Response",
"type": "main",
"index": 0
}
]
]
},
"Get FAQs": {
"main": [
[
{
"node": "Get Recent Conversations",
"type": "main",
"index": 0
}
]
]
},
"Get Recent Conversations": {
"main": [
[
{
"node": "Build Prompt",
"type": "main",
"index": 0
}
]
]
},
"Build Prompt": {
"main": [
[
{
"node": "Call Claude API",
"type": "main",
"index": 0
}
]
]
},
"Call Claude API": {
"main": [
[
{
"node": "Parse Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Parse Response",
"type": "main",
"index": 0
}
]
]
},
"Parse Response": {
"main": [
[
{
"node": "Save Conversation",
"type": "main",
"index": 0
}
]
]
},
"Save Conversation": {
"main": [
[
{
"node": "Send Response",
"type": "main",
"index": 0
}
]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1",
"binaryMode": "separate",
"availableInMCP": false
},
"tags": []
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
airtableTokenApihttpHeaderAuth
Pro
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About this workflow
Main CSBot. Uses airtable, httpRequest. Webhook trigger; 12 nodes.
Source: https://github.com/didulos/ai-automation-portfolio/blob/ab180e054b8b2adfda62480ba521bc91ac647aff/csbot-v1/src/n8n-workflows/main-csbot.json — original creator credit. Request a take-down →
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