Yaron Been This workflow corresponds to n8n.io template #6905 — we link there as the canonical source.
This workflow follows the Agent → Agenttool recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"meta": {
"templateCredsSetupCompleted": true
},
"name": "CCO Agent with Customer Success Team",
"nodes": [
{
"id": "cs-chat-trigger",
"name": "When chat message received",
"type": "@n8n/n8n-nodes-langchain.chatTrigger",
"position": [
-2864,
-576
],
"parameters": {
"options": {}
},
"typeVersion": 1.1
},
{
"id": "cco-agent",
"name": "CCO Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-2640,
-816
],
"parameters": {
"options": {}
},
"typeVersion": 2.1
},
{
"id": "cs-think",
"name": "Think",
"type": "@n8n/n8n-nodes-langchain.toolThink",
"position": [
-2512,
-496
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "onboarding-agent",
"name": "Customer Onboarding Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-2240,
-96
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in customer onboarding, implementation planning, and new user success workflows"
},
"typeVersion": 2.2
},
{
"id": "support-agent",
"name": "Customer Support Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1280,
-704
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in customer support, issue resolution, knowledge base creation, and helpdesk operations"
},
"typeVersion": 2.2
},
{
"id": "health-agent",
"name": "Customer Health Analyst",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1840,
-304
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in customer health scoring, churn prediction, and retention analytics"
},
"typeVersion": 2.2
},
{
"id": "expansion-agent",
"name": "Account Expansion Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1328,
-80
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in upselling, cross-selling, account growth, and expansion opportunities"
},
"typeVersion": 2.2
},
{
"id": "training-agent",
"name": "Customer Training Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1744,
-1024
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in customer training programs, educational content, and user adoption strategies"
},
"typeVersion": 2.2
},
{
"id": "retention-agent",
"name": "Customer Retention Specialist",
"type": "@n8n/n8n-nodes-langchain.agentTool",
"position": [
-1344,
-1264
],
"parameters": {
"text": "={{ $fromAI('Prompt__User_Message_', ``, 'string') }}",
"options": {},
"toolDescription": "call this AI Agent that specializes in churn prevention, renewal strategies, and customer loyalty programs"
},
"typeVersion": 2.2
},
{
"id": "cco-model",
"name": "OpenAI Chat Model CCO",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-2672,
-496
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "o3",
"cachedResultName": "o3"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "onboarding-model",
"name": "OpenAI Chat Model1",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-2208,
368
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "support-model",
"name": "OpenAI Chat Model2",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1312,
-496
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "health-model",
"name": "OpenAI Chat Model3",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1824,
-144
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "expansion-model",
"name": "OpenAI Chat Model4",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1328,
96
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "training-model",
"name": "OpenAI Chat Model5",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1776,
-768
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "retention-model",
"name": "OpenAI Chat Model6",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
-1312,
-944
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "gpt-4.1-mini"
},
"options": {}
},
"credentials": {
"openAiApi": {
"name": "<your credential>"
}
},
"typeVersion": 1.2
},
{
"id": "cs-header-sticky",
"name": "Sticky Note Header",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3808,
-880
],
"parameters": {
"color": 3,
"width": 580,
"height": 320,
"content": "=======================================\n CCO AGENT WITH CUSTOMER SUCCESS TEAM\n=======================================\nFor any questions or support, please contact:\n Yaron@nofluff.online\n\nExplore more tips and tutorials here:\n - YouTube: https://www.youtube.com/@YaronBeen/videos\n - LinkedIn: https://www.linkedin.com/in/yaronbeen/\n======================================="
},
"typeVersion": 1
},
{
"id": "cs-main-sticky",
"name": "Sticky Note Main",
"type": "n8n-nodes-base.stickyNote",
"position": [
-3808,
-544
],
"parameters": {
"color": 3,
"width": 740,
"height": 2500,
"content": "## \ud83e\udd1d **CCO AGENT WITH CUSTOMER SUCCESS TEAM - AI WORKFLOW**\n\n**\ud83d\udd25 Powered by OpenAI O3 & GPT-4.1-mini Multi-Agent System**\n\n#CustomerSuccess #CustomerExperience #n8nWorkflows #OpenAI #CustomerRetention\n\n---\n\n### \ud83d\udcdd **Overview**\n\nThis multi-agent n8n automation creates a comprehensive customer success department. A strategic CCO agent receives your customer requests, analyzes customer needs, and coordinates specialized agents for onboarding, support, health monitoring, expansion, training, and retention\u2014delivering exceptional customer experiences with AI efficiency.\n\n---\n\n### \u2699\ufe0f **How It Works**\n\n1. **Chat trigger** receives customer success requests (e.g., \"Create onboarding plan for enterprise customers\")\n2. **CCO Agent** (O3) analyzes customer strategy and determines approach\n3. Delegates to specialist agents:\n - Customer Onboarding Specialist\n - Customer Support Specialist\n - Customer Health Analyst\n - Account Expansion Specialist\n - Customer Training Specialist\n - Customer Retention Specialist\n4. Each agent uses **GPT-4.1-mini** for specialized execution\n5. Results compiled into comprehensive customer success deliverables\n\n---\n\n### \ud83d\udc65 **Meet Your AI Customer Success Team**\n\n| Agent | Purpose | Model | Output |\n|-------|---------|-------|--------|\n| \ud83e\udd1d **CCO Agent** | Customer strategy & team coordination | O3 | Strategic customer oversight |\n| \ud83d\ude80 **Onboarding Specialist** | Implementation, setup, first value | GPT-4.1-mini | Onboarding plans |\n| \ud83c\udfa7 **Support Specialist** | Issue resolution, knowledge base | GPT-4.1-mini | Support solutions |\n| \ud83d\udc9a **Health Analyst** | Customer health, churn prediction | GPT-4.1-mini | Health insights |\n| \ud83d\udcc8 **Expansion Specialist** | Upsells, cross-sells, growth | GPT-4.1-mini | Growth opportunities |\n| \ud83c\udf93 **Training Specialist** | Education, adoption, best practices | GPT-4.1-mini | Training programs |\n| \ud83d\udd04 **Retention Specialist** | Renewal, loyalty, churn prevention | GPT-4.1-mini | Retention strategies |\n\n---\n\n### \ud83d\udca1 **Use Cases**\n\n- **Customer Onboarding**: Welcome \u2192 Setup \u2192 Training \u2192 First Success\n- **Support Operations**: Ticket resolution \u2192 Knowledge base \u2192 Escalation procedures\n- **Health Monitoring**: Usage tracking \u2192 Risk identification \u2192 Proactive outreach\n- **Account Expansion**: Opportunity identification \u2192 Upsell campaigns \u2192 Cross-sell strategies\n- **Customer Education**: Training programs \u2192 Best practices \u2192 User adoption\n- **Retention Programs**: Renewal strategies \u2192 Loyalty programs \u2192 Win-back campaigns\n\n---\n\n### \ud83d\udcb8 **Cost Optimization**\n\n- **O3 for CCO**: Strategic customer decisions only\n- **GPT-4.1-mini for execution**: 90% cost reduction\n- **Parallel processing**: All specialists work simultaneously\n- **Template reuse**: Leverage proven customer success frameworks\n\n---\n\n### \ud83c\udff7\ufe0f **Tags**\n\n#CustomerSuccess #CustomerExperience #CustomerOnboarding #CustomerSupport #CustomerRetention\n#AccountExpansion #CustomerHealth #ChurnPrevention #CustomerTraining #CustomerLoyalty\n#n8n #OpenAI #MultiAgentSystem #CustomerOps #CSM #CustomerJourney"
},
"typeVersion": 1
}
],
"connections": {
"Think": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"OpenAI Chat Model1": {
"ai_languageModel": [
[
{
"node": "Customer Onboarding Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model2": {
"ai_languageModel": [
[
{
"node": "Customer Support Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model3": {
"ai_languageModel": [
[
{
"node": "Customer Health Analyst",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model4": {
"ai_languageModel": [
[
{
"node": "Account Expansion Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model5": {
"ai_languageModel": [
[
{
"node": "Customer Training Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model6": {
"ai_languageModel": [
[
{
"node": "Customer Retention Specialist",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"OpenAI Chat Model CCO": {
"ai_languageModel": [
[
{
"node": "CCO Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Customer Health Analyst": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"When chat message received": {
"main": [
[
{
"node": "CCO Agent",
"type": "main",
"index": 0
}
]
]
},
"Customer Support Specialist": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Account Expansion Specialist": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Customer Training Specialist": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Customer Retention Specialist": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
},
"Customer Onboarding Specialist": {
"ai_tool": [
[
{
"node": "CCO Agent",
"type": "ai_tool",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
openAiApi
Pro
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About this workflow
Transform your customer success operations with this comprehensive AI-powered workflow featuring a strategic Chief Customer Officer (CCO) agent and six specialized customer success agents. This multi-agent system handles everything from onboarding to retention, ensuring maximum…
Source: https://n8n.io/workflows/6905/ — original creator credit. Request a take-down →
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