Post Unassigned Zendesk Tickets to Slack

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "id": 23,
  "name": "Zendesk-YOUR_OPENAI_KEY_HERE-slack",
  "nodes": [
    {
      "name": "On clicking 'execute'",
      "type": "n8n-nodes-base.manualTrigger",
      "position": [
        360,
        350
      ],
      "parameters": {},
      "typeVersion": 1
    },
    {
      "name": "Cron",
      "type": "n8n-nodes-base.cron",
      "color": "#068906",
      "position": [
        360,
        560
      ],
      "parameters": {
        "triggerTimes": {
          "item": [
            {
              "hour": 16,
              "minute": 30
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "name": "Function",
      "type": "n8n-nodes-base.function",
      "position": [
        690,
        460
      ],
      "parameters": {
        "functionCode": "// Create our Slack message\n// This will output a list of Ticket URLs with the status and the subject\n// 12345 [STATUS] - Ticket Subject\nlet message = \"*Unassigned Tickets*\\n\\n\";\n\n// Loop the input items\nfor (item of items) {\n  // Append the ticket information to the message\n  message += \"*<\" + item.json.url.replace(\"api/v2\",\"agent\").replace(\".json\",\"\") + \"|\" + item.json.id + \">* [\" + item.json.status.toUpperCase() + \"] - \" + item.json.subject + \"\\n\"; \n}\n\n// Return our message\nreturn [{json: {message}}];"
      },
      "typeVersion": 1
    },
    {
      "name": "Slack",
      "type": "n8n-nodes-base.slack",
      "position": [
        870,
        460
      ],
      "parameters": {
        "text": "={{$json[\"message\"]}}",
        "channel": "jarvis-test",
        "attachments": [],
        "otherOptions": {}
      },
      "credentials": {
        "slackApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "name": "Zendesk",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        510,
        460
      ],
      "parameters": {
        "options": {
          "query": "assignee:none status<pending"
        },
        "operation": "getAll",
        "returnAll": true
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    }
  ],
  "active": false,
  "settings": {},
  "connections": {
    "Cron": {
      "main": [
        [
          {
            "node": "Zendesk",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Zendesk": {
      "main": [
        [
          {
            "node": "Function",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Function": {
      "main": [
        [
          {
            "node": "Slack",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On clicking 'execute'": {
      "main": [
        [
          {
            "node": "Zendesk",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• slackApi
• zendeskApi

About this workflow

> This has been updated to support the Query feature added to the Zendesk node in 0.144.0

Source: https://n8n.io/workflows/1265/ — original creator credit. Request a take-down →

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