Oka Hironobu This workflow corresponds to n8n.io template #13770 — we link there as the canonical source.
This workflow follows the Chainllm → Gmail Trigger recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"nodes": [
{
"id": "8093dfbb-4bd3-4061-b658-9cac48c21979",
"name": "Workflow Overview",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"width": 540,
"height": 532,
"content": "## AI support ticket router\n\nAutomatically categorize, prioritize, and route incoming support emails to the right Notion database with AI-powered analysis.\n\n### How it works\n1. A Gmail trigger watches for new emails with a specific label or to a support address.\n2. Gemini AI analyzes the email content to determine category, priority, and suggested response.\n3. A new page is created in your Notion support database with all extracted fields.\n4. High-priority tickets trigger an immediate Slack notification to the on-call team.\n5. A summary of all new tickets is sent to Slack at the end of each batch.\n\n### Setup steps\n1. Add your **Gmail OAuth2** credential and configure the label or filter.\n2. Add a **Google Gemini API** credential for email analysis.\n3. Add a **Notion API** credential and set up a database with columns: Title, Category, Priority, Status, Summary, Suggested Response.\n4. Add a **Slack OAuth2** credential and set your alerts channel.\n5. Activate the workflow."
},
"typeVersion": 1
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{
"id": "1282fa8f-cebe-4279-a7fd-b24a6834d5ed",
"name": "Intake section note",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 7,
"width": 480,
"height": 316,
"content": "## Email intake\nFetches new support emails and extracts the message body and metadata."
},
"typeVersion": 1
},
{
"id": "b8ed4673-f05f-46a0-a296-293f4d3546ac",
"name": "AI section note",
"type": "n8n-nodes-base.stickyNote",
"position": [
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],
"parameters": {
"color": 7,
"width": 428,
"height": 524,
"content": "## AI analysis\nGemini classifies the ticket by category, priority, and drafts a response."
},
"typeVersion": 1
},
{
"id": "ef547c95-755f-4255-9cdb-eb4f1c5700f4",
"name": "Route section note",
"type": "n8n-nodes-base.stickyNote",
"position": [
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"parameters": {
"color": 7,
"width": 696,
"height": 524,
"content": "## Route and notify\nCreates a Notion page and alerts the team on Slack for urgent issues."
},
"typeVersion": 1
},
{
"id": "d7809ff2-d976-43a5-927a-43df001e3101",
"name": "Watch for support emails",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
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32
],
"parameters": {
"filters": {
"includeSpamTrash": false
},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"typeVersion": 1.2
},
{
"id": "ef5d2905-ab55-4ce0-a711-5b65e84135c1",
"name": "Extract email fields",
"type": "n8n-nodes-base.set",
"position": [
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],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "1",
"name": "emailFrom",
"type": "string",
"value": "={{ $json.from.text }}"
},
{
"id": "2",
"name": "emailSubject",
"type": "string",
"value": "={{ $json.subject }}"
},
{
"id": "3",
"name": "emailBody",
"type": "string",
"value": "={{ $json.text || $json.snippet }}"
},
{
"id": "4",
"name": "emailDate",
"type": "string",
"value": "={{ $json.date }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "6132733a-0a44-4013-8bfc-36ed5361947d",
"name": "Classify ticket with AI",
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"position": [
416,
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],
"parameters": {
"text": "=Analyze this support email and classify it.\n\nFrom: {{ $json.emailFrom }}\nSubject: {{ $json.emailSubject }}\nBody: {{ $json.emailBody }}\n\nProvide:\n1. Category: billing / technical / feature-request / general\n2. Priority: critical / high / medium / low\n3. Summary: 1-2 sentence summary\n4. Suggested response: A brief professional reply draft\n\nOutput as JSON with keys: category, priority, summary, suggestedResponse",
"promptType": "define"
},
"typeVersion": 1.4
},
{
"id": "da296250-9e63-4b63-9b1c-34eeb1c2bffc",
"name": "Google Gemini",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
416,
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],
"parameters": {
"options": {},
"modelName": "models/gemini-2.0-flash"
},
"typeVersion": 1
},
{
"id": "5a7b7b21-d6ed-440e-9ef8-869141d989e1",
"name": "Parse AI classification",
"type": "n8n-nodes-base.code",
"position": [
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],
"parameters": {
"jsCode": "// Parse AI classification\nvar response = $input.first().json.response || $input.first().json.text || '{}';\nvar email = $('Extract email fields').first().json;\nvar parsed;\ntry { parsed = JSON.parse(response); } catch(e) { parsed = {category:'general',priority:'medium',summary:response.substring(0,200),suggestedResponse:''}; }\nreturn { json: Object.assign({}, email, parsed) };"
},
"typeVersion": 2
},
{
"id": "1f22c3f4-dbdb-4713-a085-fc09ed65b738",
"name": "Create ticket in Notion",
"type": "n8n-nodes-base.notion",
"position": [
864,
32
],
"parameters": {
"options": {},
"resource": "databasePage",
"databaseId": {
"__rl": true,
"mode": "list",
"value": ""
}
},
"typeVersion": 2.2
},
{
"id": "938e99c2-cf13-47e8-b3d1-cbcfe5018ced",
"name": "Is critical priority",
"type": "n8n-nodes-base.if",
"position": [
1088,
32
],
"parameters": {
"options": {},
"conditions": {
"options": {
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "or",
"conditions": [
{
"id": "1",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.priority }}",
"rightValue": "critical"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "71bc2550-301c-4d52-a47f-5bc1278e0c72",
"name": "Alert team on Slack",
"type": "n8n-nodes-base.slack",
"position": [
1296,
-48
],
"parameters": {
"text": "=:rotating_light: *CRITICAL TICKET*\n*From:* {{ $json.emailFrom }}\n*Subject:* {{ $json.emailSubject }}\n*Summary:* {{ $json.summary }}",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "id",
"value": ""
},
"otherOptions": {}
},
"typeVersion": 2.3
},
{
"id": "758e1533-8d1e-458b-ac87-0d7dae8eb45f",
"name": "Post ticket summary to Slack",
"type": "n8n-nodes-base.slack",
"position": [
1296,
176
],
"parameters": {
"text": "=New ticket logged: *{{ $json.emailSubject }}* ({{ $json.priority }})",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "id",
"value": ""
},
"otherOptions": {}
},
"typeVersion": 2.3
}
],
"connections": {
"Google Gemini": {
"ai_languageModel": [
[
{
"node": "Classify ticket with AI",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Extract email fields": {
"main": [
[
{
"node": "Classify ticket with AI",
"type": "main",
"index": 0
}
]
]
},
"Is critical priority": {
"main": [
[
{
"node": "Alert team on Slack",
"type": "main",
"index": 0
}
],
[
{
"node": "Post ticket summary to Slack",
"type": "main",
"index": 0
}
]
]
},
"Classify ticket with AI": {
"main": [
[
{
"node": "Parse AI classification",
"type": "main",
"index": 0
}
]
]
},
"Create ticket in Notion": {
"main": [
[
{
"node": "Is critical priority",
"type": "main",
"index": 0
}
]
]
},
"Parse AI classification": {
"main": [
[
{
"node": "Create ticket in Notion",
"type": "main",
"index": 0
}
]
]
},
"Watch for support emails": {
"main": [
[
{
"node": "Extract email fields",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
Customer support teams and operations managers who receive support requests via email and need automated triage. Works well for small to mid-size teams using Notion as their ticket tracker.
Source: https://n8n.io/workflows/13770/ — original creator credit. Request a take-down →
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