Send Omnichannel Message

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "name": "Send Omnichannel Message",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "send-omnichannel-message",
        "options": {}
      },
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 1,
      "position": [
        250,
        300
      ]
    },
    {
      "parameters": {
        "dataType": "string",
        "value1": "={{$json.body.channel}}",
        "rules": {
          "rules": [
            {
              "value2": "sms",
              "output": 0
            },
            {
              "value2": "email",
              "output": 1
            }
          ]
        }
      },
      "name": "Channel Router",
      "type": "n8n-nodes-base.switch",
      "typeVersion": 1,
      "position": [
        450,
        300
      ]
    },
    {
      "parameters": {
        "from": "+15550001234",
        "to": "={{$node[\"Webhook\"].json.body.to}}",
        "message": "={{$node[\"Webhook\"].json.body.content}}"
      },
      "name": "Twilio SMS",
      "type": "n8n-nodes-base.twilio",
      "typeVersion": 1,
      "position": [
        650,
        200
      ],
      "credentials": {
        "twilioApi": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "fromEmail": "agent@nexus-os.com",
        "toEmail": "={{$node[\"Webhook\"].json.body.to}}",
        "subject": "Update regarding your property",
        "text": "={{$node[\"Webhook\"].json.body.content}}"
      },
      "name": "Send Email",
      "type": "n8n-nodes-base.emailSend",
      "typeVersion": 2,
      "position": [
        650,
        400
      ],
      "credentials": {
        "smtp": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "operation": "create",
        "baseId": "appYOURBASEID",
        "table": "Communications",
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "Type": "={{$node[\"Webhook\"].json.body.channel}}",
            "Direction": "Outbound",
            "Content": "={{$node[\"Webhook\"].json.body.content}}",
            "Timestamp": "={{new Date().toISOString()}}"
          }
        }
      },
      "name": "Log to CRM",
      "type": "n8n-nodes-base.airtable",
      "typeVersion": 1,
      "position": [
        900,
        300
      ],
      "credentials": {
        "airtableApi": {
          "name": "<your credential>"
        }
      }
    }
  ],
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "Channel Router",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Channel Router": {
      "main": [
        [
          {
            "node": "Twilio SMS",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Send Email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Twilio SMS": {
      "main": [
        [
          {
            "node": "Log to CRM",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Send Email": {
      "main": [
        [
          {
            "node": "Log to CRM",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• airtableApi
• smtp
• twilioApi

About this workflow

Send Omnichannel Message. Uses twilio, emailSend, airtable. Webhook trigger; 5 nodes.

Source: https://github.com/YHSG-Kling/v0-Vip-Re-OS-V1/blob/81d66998f83b841c62598b92718154aaf1c9e2f0/workflows/send-message.json — original creator credit. Request a take-down →

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