Paulo Ramirez This workflow corresponds to n8n.io template #3802 — we link there as the canonical source.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "fHfvUjCTdLUoCXBH",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "Update Airtable CRM with telli Call Event Data and Appointment Status",
"tags": [],
"nodes": [
{
"id": "ea0c7674-7276-436b-a804-a842e0e258e3",
"name": "Webhook",
"type": "n8n-nodes-base.webhook",
"position": [
0,
0
],
"parameters": {
"path": "0de7745d-64c8-410b-9d23-f98f4b9c3787",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2
},
{
"id": "60e76c93-b225-432f-ba4f-17cd27e0708a",
"name": "Update CRM contact with call_status NOT_REACHED",
"type": "n8n-nodes-base.airtable",
"position": [
620,
80
],
"parameters": {
"base": {
"__rl": true,
"mode": "list",
"value": "appjsUaPrbH6ph7cB",
"cachedResultUrl": "https://airtable.com/appjsUaPrbH6ph7cB",
"cachedResultName": "Lead Information Table"
},
"table": {
"__rl": true,
"mode": "list",
"value": "tblVXEWTj7dErmNsa",
"cachedResultUrl": "https://airtable.com/appjsUaPrbH6ph7cB/tblVXEWTj7dErmNsa",
"cachedResultName": "Leads"
},
"columns": {
"value": {
"Call Status": "NOT_REACHED",
"Follow-up required": "true"
},
"schema": [
{
"id": "id",
"type": "string",
"display": true,
"removed": false,
"readOnly": true,
"required": false,
"displayName": "id",
"defaultMatch": true
},
{
"id": "ID",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "First Name",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "First Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Last Name",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Last Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Created Time",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "Created Time",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Full Name",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "Full Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Domain",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "Email Domain",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Primary Language",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Primary Language",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Gender",
"type": "options",
"display": true,
"options": [
{
"name": "Male",
"value": "Male"
},
{
"name": "Female",
"value": "Female"
}
],
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Gender",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Call Status",
"type": "options",
"display": true,
"options": [
{
"name": "COMPLETED",
"value": "COMPLETED"
},
{
"name": "NOT_REACHED",
"value": "NOT_REACHED"
},
{
"name": "ANSWERED",
"value": "ANSWERED"
}
],
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Call Status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Follow-up required",
"type": "options",
"display": true,
"options": [
{
"name": "true",
"value": "true"
},
{
"name": "false",
"value": "false"
}
],
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Follow-up required",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Appointment booked",
"type": "dateTime",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Appointment booked",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "upsert"
},
"credentials": {
"airtableTokenApi": {
"name": "<your credential>"
}
},
"typeVersion": 2.1
},
{
"id": "0d64e5dd-77d9-4726-9440-c373382af3eb",
"name": "Update CRM contact with call_status COMPLETED",
"type": "n8n-nodes-base.airtable",
"position": [
620,
-140
],
"parameters": {
"base": {
"__rl": true,
"mode": "list",
"value": "appjsUaPrbH6ph7cB",
"cachedResultUrl": "https://airtable.com/appjsUaPrbH6ph7cB",
"cachedResultName": "Lead Information Table"
},
"table": {
"__rl": true,
"mode": "list",
"value": "tblVXEWTj7dErmNsa",
"cachedResultUrl": "https://airtable.com/appjsUaPrbH6ph7cB/tblVXEWTj7dErmNsa",
"cachedResultName": "Leads"
},
"columns": {
"value": {
"Call Status": "COMPLETED",
"Appointment booked": "2025-04-30T13:34:17"
},
"schema": [
{
"id": "id",
"type": "string",
"display": true,
"removed": false,
"readOnly": true,
"required": false,
"displayName": "id",
"defaultMatch": true
},
{
"id": "ID",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "ID",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "First Name",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "First Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Last Name",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Last Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Phone Number",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Phone Number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Created Time",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "Created Time",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Full Name",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "Full Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email Domain",
"type": "string",
"display": true,
"removed": true,
"readOnly": true,
"required": false,
"displayName": "Email Domain",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Primary Language",
"type": "string",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Primary Language",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Gender",
"type": "options",
"display": true,
"options": [
{
"name": "Male",
"value": "Male"
},
{
"name": "Female",
"value": "Female"
}
],
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Gender",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Call Status",
"type": "options",
"display": true,
"options": [
{
"name": "COMPLETED",
"value": "COMPLETED"
},
{
"name": "NOT_REACHED",
"value": "NOT_REACHED"
},
{
"name": "ANSWERED",
"value": "ANSWERED"
}
],
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Call Status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Follow-up required",
"type": "options",
"display": true,
"options": [
{
"name": "true",
"value": "true"
},
{
"name": "false",
"value": "false"
}
],
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Follow-up required",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Appointment booked",
"type": "dateTime",
"display": true,
"removed": false,
"readOnly": false,
"required": false,
"displayName": "Appointment booked",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "upsert"
},
"credentials": {
"airtableTokenApi": {
"name": "<your credential>"
}
},
"typeVersion": 2.1
},
{
"id": "c11f6585-fa19-4fbc-991d-2dfd80b482b8",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1480,
-680
],
"parameters": {
"width": 1400,
"height": 2560,
"content": "# Receive realtime call-event data from telli\n\n### Purpose and Problem Solved\n\nThis template automates the process of receiving and acting upon real-time call event data from telli, an AI-powered voice agent platform. It solves the challenge of manually updating CRM records and initiating follow-up actions based on call outcomes. By leveraging webhooks and n8n's powerful workflow capabilities, this template enables businesses to instantly update their Airtable CRM and trigger appropriate follow-up actions, enhancing efficiency and responsiveness in customer interactions.\n\n### Prerequisites\n\n- An active telli account with API access and webhook capabilities\n- An Airtable base set up as your CRM\n- n8n instance (cloud or self-hosted)\n\n### Airtable Specifications\n\nCreate an Airtable base with the following table and fields:\n\n**Table: Contacts**\n- Fields:\n - Name (Single line text)\n - Phone (Phone number)\n - Email (Email)\n - Appointment_Booked (Checkbox)\n - Interest (Single select: High, Medium, Low)\n - Last_Call_Date (Date)\n - Notes (Long text)\n\n### Step-by-Step Setup Instructions\n\n1. **Webhook Configuration in telli:**\n - Log into your telli dashboard\n - Navigate to the webhook settings\n - Set the endpoint URL to your n8n Webhook node URL\n - Select the \"call_ended\" event to trigger the webhook\n\n2. **n8n Workflow Setup:**\n - Create a new workflow in n8n\n - Add a Webhook node as the trigger\n - Configure the Webhook node to receive POST requests\n\n3. **Parse Webhook Data:**\n - Add a Set node to extract relevant information from the webhook payload\n - Map fields such as call_outcome, appointment_booked, and interest\n\n4. **Decision Logic:**\n - Add a Switch node to create different paths based on the call outcome\n - Create branches for scenarios like \"Appointment Booked\", \"Interested\", and \"Not Interested\"\n\n5. **Airtable Integration:**\n - Add Airtable nodes for each outcome to update the Contacts table\n - Configure the nodes to update fields like Appointment_Booked, Interest, and Last_Call_Date\n\n6. **Follow-up Actions:**\n - For \"Interested\" but not booked outcomes, add an Email node to trigger a follow-up email campaign\n - For \"Appointment Booked\", add a node to create a calendar event or task\n\n7. **Testing and Activation:**\n - Use the n8n testing feature to simulate webhook calls and verify each path\n - Once satisfied, activate the workflow\n\n### Example Workflow\n\n1. Webhook receives a \"call_ended\" event from telli\n2. Set node extracts call_outcome: appointment_booked = true, interest = true\n3. Switch node directs to the \"Appointment Booked\" path\n4. Airtable node updates the contact record:\n - Set Appointment_Booked to true\n - Set Interest to \"High\"\n - Update Last_Call_Date\n5. Calendar node creates an appointment for the booked slot\n\n### Example Payload\n\nBelow is an example of the payload you might receive from telli when a call ends:\n```json\n{\n \"event\": \"call_ended\",\n \"call\": {\n \"call_id\": \"b4a05730-2abc-4eb0-8066-2e4d23b53ba9\",\n \"attempt\": 1,\n \"from_number\": \"+17755719467\",\n \"to_number\": \"+16506794960\",\n \"external_contact_id\": \"external-123\",\n \"contact_id\": \"6bd1e7e0-6d00-4c0b-ad5b-daa72457a27d\",\n \"agent_id\": \"d8931604-92ad-45cf-9071-d9cd2afbad0c\",\n \"triggered_at\": 1731956924302,\n \"started_at\": 1731956932264,\n \"booked_slot_for\": \"2025-02-24T15:30:00Z\",\n \"ended_at\": 1731957002078,\n \"call_length_min\": 2,\n \"call_status\": \"COMPLETED\",\n \"transcript\": \"Agent: Hello...\",\n \"transcriptObject\": [\n {\n \"role\": \"agent\",\n \"content\": \"Hello...\"\n }\n ],\n \"call_analysis\": {\n \"summary\": {\n \"value\": true,\n \"details\": \"A call between an agent and a customer talking about buying an ice cream machine\"\n },\n \"appointment\": {\n \"value\": true,\n \"details\": \"2025-02-18T15:30:00Z\"\n },\n \"interest\": {\n \"value\": true,\n \"details\": \"The customer is interested in buying an ice cream machine\"\n }\n }\n }\n}\n```\n\nIn this example, you can see that the call resulted in a booked appointment and showed customer interest. Your n8n workflow would process this data, updating the Airtable CRM and triggering any necessary follow-up actions.\n\nBy implementing this template, businesses can automate their post-call processes, ensuring timely follow-ups and accurate CRM updates. This real-time integration between telli's AI voice agents and your Airtable CRM streamlines operations, improves customer engagement, and increases the efficiency of your sales and support teams."
},
"typeVersion": 1
},
{
"id": "7b59fb15-efda-4221-a519-17fb9f9c67ba",
"name": "Route based on call_status",
"type": "n8n-nodes-base.switch",
"position": [
220,
0
],
"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4d9daf3c-31d5-4c7c-b3de-c07c35c7b0df",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.call.call_status }}",
"rightValue": "=\"COMPLETED\""
}
]
}
},
{
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "d7cca0af-b19b-4a96-ad06-d190c3da756f",
"operator": {
"name": "filter.operator.equals",
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.body.call.call_status }}",
"rightValue": "\"NOT_REACHED\""
}
]
}
}
]
},
"options": {}
},
"typeVersion": 3.2
},
{
"id": "bb5c2392-cb1a-4162-adf0-76b84d615186",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
180,
-140
],
"parameters": {
"width": 200,
"height": 120,
"content": "### Different paths\nBased on the call_status outcome, we can set different actions to follow."
},
"typeVersion": 1
},
{
"id": "59f6049a-3cbd-4da4-bec9-0e98eeaa2808",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
580,
-320
],
"parameters": {
"width": 200,
"content": "### call_status COMPLETED\n\nHere we update the CRM with the booked appointment from the completed call."
},
"typeVersion": 1
},
{
"id": "61c03cd8-7760-4244-9be5-72cfceea6cdc",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
580,
280
],
"parameters": {
"width": 200,
"height": 140,
"content": "### call_status NOT_REACHED\n\nHere we set a required follow_up because we did not reach the contact."
},
"typeVersion": 1
},
{
"id": "f640f563-7f55-4933-9b5f-f44c468781d9",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-40,
160
],
"parameters": {
"width": 220,
"content": "### Set Webhook to receive the call data\nHere we enable n8n to receive data from the telli API once a call ends through a call_ended event."
},
"typeVersion": 1
}
],
"active": true,
"settings": {
"executionOrder": "v1"
},
"versionId": "eee420d7-73aa-438a-8a97-011791cb7f69",
"connections": {
"Webhook": {
"main": [
[
{
"node": "Route based on call_status",
"type": "main",
"index": 0
}
]
]
},
"Route based on call_status": {
"main": [
[
{
"node": "Update CRM contact with call_status COMPLETED",
"type": "main",
"index": 0
},
{
"node": "Update CRM contact with call_status NOT_REACHED",
"type": "main",
"index": 0
}
],
[]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
airtableTokenApi
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
This template automates the process of receiving and acting upon real-time call event data from telli, an AI-powered voice agent platform. It solves the challenge of manually updating CRM records and initiating follow-up actions based on call outcomes. By leveraging webhooks and…
Source: https://n8n.io/workflows/3802/ — original creator credit. Request a take-down →
Related workflows
Workflows that share integrations, category, or trigger type with this one. All free to copy and import.
Who is this for? Business who manually prep/route DocuSign envelopes and want zero-touch contract signing from form submission.
Airtable, HTTP Request
This n8n workflow provides a comprehensive solution for user authentication and management, leveraging Airtable as the backend database. It includes flows for user sign-up and login, aswell as the sam
Crypto, Airtable
This enterprise-grade n8n workflow automates the Pharmaceutical Raw Material COA Verification & Vendor Quality Scoring System — from upload to final reporting — using AI-powered document extraction, s
Airtable, Email Send
Stop manually copy-pasting client data into Word templates. This workflow automates the entire invoicing process, handling complex line items, VAT calculations, PDF generation, and CRM syncing in unde
Airtable, Google Drive, HTTP Request
Build An Endpoint To Perform Crud Operations With Multiple Http Methods. Uses respondToWebhook, stickyNote, airtable. Webhook trigger; 18 nodes.
Airtable