Shango Nexus — Support Auto-reply

The workflow JSON

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{
  "name": "Shango Nexus \u2014 Support Auto-Reply",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "support",
        "responseMode": "responseNode",
        "options": {}
      },
      "id": "webhook-trigger",
      "name": "Support Webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        240,
        300
      ]
    },
    {
      "parameters": {
        "jsCode": "const email = $json.email || '';\nconst message = $json.message || '';\nconst pod = $json.pod || 'nexus';\nreturn [{ json: { email, message, pod, timestamp: new Date().toISOString() } }];"
      },
      "id": "extract-fields",
      "name": "Extract Fields",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        460,
        300
      ]
    },
    {
      "parameters": {
        "fromEmail": "team@shango.in",
        "toEmail": "={{ $json.email }}",
        "subject": "We got your message \u2014 Shango Nexus",
        "emailType": "html",
        "message": "<h2>Thanks for reaching out!</h2><p>We've received your message and will respond within 24 hours.</p><p>In the meantime, check your live dashboard: <a href='https://shango.in/nexus'>shango.in/nexus</a></p><p>\u2014 Team Shango, Kolkata</p>"
      },
      "id": "send-email",
      "name": "Auto Reply Email",
      "type": "n8n-nodes-base.emailSend",
      "typeVersion": 2,
      "position": [
        680,
        200
      ]
    },
    {
      "parameters": {
        "method": "POST",
        "url": "={{ $env.NEXUS_BACKEND_URL }}/api/nexus/events",
        "sendBody": true,
        "bodyParameters": {
          "parameters": [
            {
              "name": "pod",
              "value": "={{ $json.pod }}"
            },
            {
              "name": "event_type",
              "value": "support_ticket"
            },
            {
              "name": "payload",
              "value": "={{ { email: $json.email, message: $json.message } }}"
            },
            {
              "name": "timestamp",
              "value": "={{ Date.now() / 1000 }}"
            }
          ]
        }
      },
      "id": "log-to-nexus",
      "name": "Log to Nexus",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4,
      "position": [
        680,
        400
      ]
    },
    {
      "parameters": {
        "respondWith": "json",
        "responseBody": "={ \"received\": true, \"message\": \"Auto-reply sent\" }"
      },
      "id": "respond",
      "name": "Respond",
      "type": "n8n-nodes-base.respondToWebhook",
      "typeVersion": 1,
      "position": [
        900,
        300
      ]
    }
  ],
  "connections": {
    "Support Webhook": {
      "main": [
        [
          {
            "node": "Extract Fields",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Extract Fields": {
      "main": [
        [
          {
            "node": "Auto Reply Email",
            "type": "main",
            "index": 0
          },
          {
            "node": "Log to Nexus",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Auto Reply Email": {
      "main": [
        [
          {
            "node": "Respond",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Log to Nexus": {
      "main": [
        [
          {
            "node": "Respond",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  }
}

About this workflow

Shango Nexus — Support Auto-Reply. Uses emailSend, httpRequest. Webhook trigger; 5 nodes.

Source: https://github.com/Shangoin/shango-nexus-workspace/blob/c3e5e9103a73dde8f6e3ae4226258e363ccce4f3/n8n/support_auto_reply.json — original creator credit. Request a take-down →

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