Telegram to Monday.com & Freshdesk Sync

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "nodes": [
    {
      "name": "Telegram Trigger",
      "type": "n8n-nodes-base.telegramTrigger",
      "position": [
        0,
        250
      ],
      "parameters": {
        "updates": [
          "message"
        ]
      },
      "credentials": {
        "telegramApi": "<your credential>"
      },
      "typeVersion": 1
    },
    {
      "name": "Monday.com",
      "type": "n8n-nodes-base.mondayCom",
      "position": [
        650,
        150
      ],
      "parameters": {
        "name": "={{$node[\"Freshdesk\"].json[\"subject\"]}}",
        "boardId": "565971708",
        "groupId": "new_group",
        "resource": "boardItem",
        "additionalFields": {}
      },
      "credentials": {
        "mondayComApi": "<your credential>"
      },
      "typeVersion": 1
    },
    {
      "name": "Monday.com1",
      "type": "n8n-nodes-base.mondayCom",
      "position": [
        650,
        350
      ],
      "parameters": {
        "name": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"text\"]}}",
        "boardId": "565971708",
        "groupId": "topics",
        "resource": "boardItem",
        "additionalFields": {}
      },
      "credentials": {
        "mondayComApi": "<your credential>"
      },
      "typeVersion": 1
    },
    {
      "name": "Telegram",
      "type": "n8n-nodes-base.telegram",
      "position": [
        500,
        150
      ],
      "parameters": {
        "text": "Hi, thanks for sending this. We will review your request for refund as soon as possible \ud83d\udcb6 \ud83d\udcb5 \ud83d\udcb7",
        "chatId": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"chat\"][\"id\"]}}",
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": "<your credential>"
      },
      "typeVersion": 1
    },
    {
      "name": "IF1",
      "type": "n8n-nodes-base.if",
      "position": [
        180,
        250
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"text\"]}}",
              "value2": "refund",
              "operation": "contains"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "name": "Freshdesk",
      "type": "n8n-nodes-base.freshdesk",
      "position": [
        350,
        150
      ],
      "parameters": {
        "options": {
          "tags": "refund",
          "subject": "={{$node[\"IF1\"].json[\"message\"][\"text\"]}}"
        },
        "requester": "email",
        "requesterIdentificationValue": ""
      },
      "credentials": {
        "freshdeskApi": "<your credential>"
      },
      "typeVersion": 1
    },
    {
      "name": "Freshdesk1",
      "type": "n8n-nodes-base.freshdesk",
      "position": [
        350,
        350
      ],
      "parameters": {
        "options": {
          "tags": "complaint",
          "subject": "={{$node[\"IF1\"].json[\"message\"][\"text\"]}}"
        },
        "requester": "email",
        "requesterIdentificationValue": ""
      },
      "credentials": {
        "freshdeskApi": "<your credential>"
      },
      "typeVersion": 1
    },
    {
      "name": "Telegram1",
      "type": "n8n-nodes-base.telegram",
      "position": [
        500,
        350
      ],
      "parameters": {
        "text": "Hi, thanks for sending this. We will review your complaint as soon as possible \ud83d\udcec \u2600\ufe0f \u2705",
        "chatId": "={{$node[\"Telegram Trigger\"].json[\"message\"][\"chat\"][\"id\"]}}",
        "additionalFields": {}
      },
      "credentials": {
        "telegramApi": "<your credential>"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "IF1": {
      "main": [
        [
          {
            "node": "Freshdesk",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Freshdesk1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Telegram": {
      "main": [
        [
          {
            "node": "Monday.com",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Freshdesk": {
      "main": [
        [
          {
            "node": "Telegram",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Telegram1": {
      "main": [
        [
          {
            "node": "Monday.com1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Freshdesk1": {
      "main": [
        [
          {
            "node": "Telegram1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Telegram Trigger": {
      "main": [
        [
          {
            "node": "IF1",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• freshdeskApi
• mondayComApi
• telegramApi

About this workflow

Telegram Mondaycom. Uses telegramTrigger, mondayCom, telegram, freshdesk. Event-driven trigger; 8 nodes.

Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →

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