PollupAI This workflow corresponds to n8n.io template #12940 — we link there as the canonical source.
This workflow follows the HTTP Request → HubSpot recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "eab71572-72da-4bf2-9143-ea6895eb822f",
"name": "Every 10 Mins",
"type": "n8n-nodes-base.scheduleTrigger",
"position": [
-464,
160
],
"parameters": {
"rule": {
"interval": [
{
"field": "minutes",
"minutesInterval": 10
}
]
}
},
"typeVersion": 1.3
},
{
"id": "63faef9b-c7fe-40b9-b937-7df97f1b4d08",
"name": "HubSpot: Search New Tickets",
"type": "n8n-nodes-base.httpRequest",
"position": [
-240,
160
],
"parameters": {
"url": "https://api.hubapi.com/crm/v3/objects/tickets/search",
"method": "POST",
"options": {},
"jsonBody": "={\n \"filterGroups\": [\n {\n \"filters\": [\n {\n \"propertyName\": \"createdate\",\n \"operator\": \"GTE\",\n \"value\": \"{{ $now.minus({minutes: 10}).toMillis() }}\"\n }\n ]\n }\n ],\n \"sorts\": [\n {\n \"propertyName\": \"createdate\",\n \"direction\": \"DESCENDING\"\n }\n ],\n \"properties\": [\n \"subject\",\n \"content\",\n \"hs_ticket_category\",\n \"hs_pipeline_stage\"\n ]\n}",
"sendBody": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "hubspotAppToken"
},
"typeVersion": 4.3
},
{
"id": "21b22741-9688-4f07-a985-984892439465",
"name": "Check: Are there tickets?",
"type": "n8n-nodes-base.if",
"position": [
-16,
160
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "fca24971-8946-4409-8787-bbcb8fb2d6c8",
"operator": {
"type": "number",
"operation": "gt"
},
"leftValue": "={{ $json.total }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.3
},
{
"id": "760efc8a-bbf5-4e85-8889-bd52a36b2dca",
"name": "Loop: Process Tickets",
"type": "n8n-nodes-base.splitOut",
"position": [
208,
160
],
"parameters": {
"options": {},
"fieldToSplitOut": "results"
},
"typeVersion": 1
},
{
"id": "48f84fac-65a4-4d54-bc07-7b564ca0cb5f",
"name": "HubSpot: Get Associations",
"type": "n8n-nodes-base.hubspot",
"position": [
432,
160
],
"parameters": {
"resource": "ticket",
"ticketId": {
"__rl": true,
"mode": "id",
"value": "={{ $json.id }}"
},
"operation": "get",
"authentication": "oAuth2",
"additionalFields": {
"properties": [
"hs_all_associated_contact_emails"
]
}
},
"typeVersion": 2.2
},
{
"id": "35946b7b-3ed6-45b9-9334-576d05683f70",
"name": "Filter: Has Email?",
"type": "n8n-nodes-base.filter",
"position": [
656,
160
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 3,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "2d95cc52-8052-4a12-97e5-e16148c8d344",
"operator": {
"type": "string",
"operation": "exists",
"singleValue": true
},
"leftValue": "={{ $json.properties.hs_all_associated_contact_emails.versions[0].value }}",
"rightValue": ""
}
]
}
},
"typeVersion": 2.3
},
{
"id": "7e267a4b-dc0c-4b56-866b-1726bfdf6ff0",
"name": "HubSpot: Get Contact Data",
"type": "n8n-nodes-base.httpRequest",
"position": [
880,
160
],
"parameters": {
"url": "https://api.hubapi.com/crm/v3/objects/contacts/search",
"method": "POST",
"options": {},
"jsonBody": "={\n \"filterGroups\": [\n {\n \"filters\": [\n {\n \"propertyName\": \"email\",\n \"operator\": \"EQ\",\n \"value\": \"{{ ($json.properties.hs_all_associated_contact_emails.value || $json.properties.hs_all_associated_contact_emails.versions[0].value).split(';')[0] }}\"\n }\n ]\n }\n ],\n \"properties\": [\n \"annualrevenue\",\n \"lifecyclestage\",\n \"company\"\n ]\n}",
"sendBody": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "hubspotAppToken"
},
"typeVersion": 4.3
},
{
"id": "01ea5b8b-3308-4dba-bd0c-034f4fefdb41",
"name": "Code: Calculate Severity",
"type": "n8n-nodes-base.code",
"position": [
1104,
160
],
"parameters": {
"jsCode": "// --- Input Handling ---\n// Retrieve Contact data (from current input) and Ticket data (from lookup node)\nconst contactResponse = $input.item.json;\n// Handle HubSpot API variations: 'results' array (Search API) vs direct object (Get API)\nconst contactProps = contactResponse.results ? contactResponse.results[0].properties : contactResponse.properties;\n\nconst ticketNode = $('HubSpot: Get Associations').item.json;\nconst ticketProps = ticketNode.properties;\n\n// --- Property Extraction ---\nconst revenue = parseFloat(contactProps.annualrevenue || 0);\nconst stage = contactProps.lifecyclestage || \"unknown\";\n\nconst email = contactProps.email;\nconst subject = ticketProps.subject || \"No Subject\";\nconst message = ticketProps.content || \"\";\n\n// --- Logic Thresholds ---\nconst isHighRevenue = revenue > 10000;\nconst isEnterprise = stage === 'evangelist' || stage === 'customer';\n\n// Check for churn risk keywords in ticket content\nconst criticalKeywords = [\"cancel\", \"refund\", \"expensive\", \"lawyer\", \"competitor\", \"broken\"];\nconst isChurnRisk = criticalKeywords.some(keyword => message.toLowerCase().includes(keyword));\n\nlet severity = \"Normal\";\nlet owner = \"support-general\";\n\n// --- Triage Logic ---\nif (isHighRevenue && isChurnRisk) {\n severity = \"CRITICAL\";\n owner = \"head-of-cs\";\n} else if (isHighRevenue) {\n severity = \"High\";\n owner = \"senior-csm\";\n} else if (isChurnRisk) {\n severity = \"High\";\n owner = \"retention-team\";\n}\n\n// --- Output Payload ---\nreturn {\n json: {\n subject: subject,\n customer_email: email,\n hubspot_revenue: revenue,\n hubspot_stage: stage,\n severity: severity,\n assigned_to: owner,\n timestamp: new Date().toISOString(),\n slack_message: `\ud83d\udea8 *${severity} TICKET* | ${email}\\n> \"${subject}\"\\n\ud83d\udcb0 ARR: $${revenue} (${stage})\\n\ud83d\udc49 Assignee: @${owner}`,\n jira_summary: `[${severity}] ${email} - ${subject}`\n }\n};"
},
"typeVersion": 1
},
{
"id": "b51655fe-d7b9-4740-9cc5-0cc93674a9c7",
"name": "Jira: Create Triage Ticket",
"type": "n8n-nodes-base.jira",
"position": [
1328,
160
],
"parameters": {
"project": {
"__rl": true,
"mode": "list"
},
"summary": "={{ $json.jira_summary }}",
"issueType": {
"__rl": true,
"mode": "list"
},
"additionalFields": {
"description": "=h3. Issue Details\n*Customer:* {{ $('Filter: Has Email?').item.json.properties.hs_all_associated_contact_emails.value }}\n*Revenue:* ${{ $json.hubspot_revenue }} ({{ $json.hubspot_stage }})\n*Assignee:* {{ $json.assigned_to }}\nh3. Severity Analysis \n*Level:* {{ $json.severity }}\n*Risk Factor:* {{ $json.severity === 'CRITICAL' ? 'High Value + Churn Risk' : 'Standard Ticket' }}"
}
},
"typeVersion": 1
},
{
"id": "ee9b8dd8-1794-4655-94af-613e42da7e68",
"name": "Slack: Notify Channel",
"type": "n8n-nodes-base.slack",
"position": [
1552,
160
],
"parameters": {
"text": "={{ $('Code: Calculate Severity').item.json.slack_message }}",
"channel": "customer-success",
"attachments": [],
"otherOptions": {}
},
"typeVersion": 1
},
{
"id": "ef436359-a48d-4370-82fb-f5b24615a2d6",
"name": "Jira: Get Latest Status",
"type": "n8n-nodes-base.jira",
"position": [
2000,
160
],
"parameters": {
"issueKey": "={{ $('Jira: Create Triage Ticket').item.json.key }}",
"operation": "get",
"additionalFields": {}
},
"typeVersion": 1
},
{
"id": "9e96bcba-7132-40d0-8485-5d2354867633",
"name": "Check: Escalation Needed?",
"type": "n8n-nodes-base.if",
"position": [
2224,
160
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json.fields.status.name }}",
"value2": "Done",
"operation": "notEqual"
},
{
"value1": "={{ $json.fields.status.name }}",
"value2": "In Progress",
"operation": "notEqual"
}
]
}
},
"typeVersion": 1
},
{
"id": "f08cf9f8-e880-4e99-9635-3e186f5b9a37",
"name": "Slack: Send Alert",
"type": "n8n-nodes-base.slack",
"position": [
2448,
160
],
"parameters": {
"text": "=\ud83d\udd25 *CHURN RISK ESCALATION*: VIP Ticket {{ $json.key }} untouched for 15 mins. @channel",
"channel": "customer-success",
"attachments": [],
"otherOptions": {}
},
"typeVersion": 1
},
{
"id": "b1708a4c-e8aa-4a5b-bb60-a471b0333cc2",
"name": "Wait: Response Timer",
"type": "n8n-nodes-base.wait",
"position": [
1776,
160
],
"parameters": {
"unit": "minutes",
"amount": 15
},
"typeVersion": 1
},
{
"id": "8f1d52b6-b4b8-4f52-8e8c-5b304cdb79af",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-496,
-112
],
"parameters": {
"color": 7,
"width": 624,
"height": 464,
"content": "## Workflow Setup & Trigger\n\n* **Schedule:** Runs every 10 minutes to check for new tickets.\n* **HubSpot Search:** Retrieves only tickets created within the last 10 minutes to prevent duplicates.\n* **Validation:** Checks if any tickets were found; stops execution immediately if the result is empty."
},
"typeVersion": 1
},
{
"id": "1ff838d0-7195-4fb3-8fcd-a2789ea57303",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
160,
-112
],
"parameters": {
"color": 7,
"width": 864,
"height": 464,
"content": "## Data Enrichment\n\n* **Loop:** Splits the batch of tickets to process them one by one.\n* **Associations:** Queries HubSpot to find the Contact associated with the Ticket.\n* **Contact Details:** Retrieves critical business data (Annual Revenue, Lifecycle Stage) to identify VIP customers."
},
"typeVersion": 1
},
{
"id": "28561074-d2b8-47bb-81cf-d058272ef7aa",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
1056,
-112
],
"parameters": {
"color": 7,
"width": 640,
"height": 464,
"content": "## Logic & Triage\n\n* **Severity Calculation:** Uses JavaScript to classify tickets as CRITICAL, High, or Normal based on revenue thresholds and churn risk keywords.\n* **Jira Task:** Creates a new task in the specific project with a formatted description containing all customer context.\n* **Notification:** Sends an immediate alert to the Customer Success Slack channel."
},
"typeVersion": 1
},
{
"id": "d14a3c50-7445-4f0a-b2ef-dd29475a8fa1",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1728,
-112
],
"parameters": {
"color": 7,
"width": 848,
"height": 464,
"content": "## SLA Monitor & Escalation\n\n* **Wait Timer:** Pauses the workflow for 15 minutes (SLA buffer).\n* **Status Check:** Queries Jira to see if the ticket is still in 'To Do' status.\n* **Escalation:** If the ticket remains untouched, sends a high-priority alert to the team."
},
"typeVersion": 1
},
{
"id": "8fd8f1de-5974-48ae-bac9-97e8442892e0",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-400,
-560
],
"parameters": {
"width": 640,
"height": 304,
"content": "## Workflow Overview\n\n**Automated VIP Ticket Escalation**\n\nThis workflow acts as an automated triage system to ensure high-value customers receive immediate attention.\n\n* **Trigger:** Monitors HubSpot for new tickets every 10 minutes.\n* **Triage:** Enriches ticket data with Contact revenue and uses code to calculate severity (Critical/High/Normal).\n* **Sync:** Automatically creates a detailed Jira task for the engineering/support team.\n* **SLA Check:** Waits 15 minutes and checks the Jira status. If the ticket is still untouched, it triggers an escalation alert in Slack."
},
"typeVersion": 1
},
{
"id": "77bada53-dd71-4517-b6f8-f8d3eb1b3c33",
"name": "Sticky Note7",
"type": "n8n-nodes-base.stickyNote",
"position": [
-416,
480
],
"parameters": {
"color": 6,
"width": 368,
"height": 212,
"content": "## Contact me\n- If you need any modification to this workflow\n- if you need some help with this workflow\n- Or if you need any workflow in n8n, Make, or Langchain / Langgraph\n\nWrite to me: [thomas@pollup.net](mailto:thomas@pollup.net)\n\n**Take a look at my others workflows [here](https://n8n.io/creators/zeerobug/)**\n\n"
},
"typeVersion": 1
}
],
"connections": {
"Every 10 Mins": {
"main": [
[
{
"node": "HubSpot: Search New Tickets",
"type": "main",
"index": 0
}
]
]
},
"Filter: Has Email?": {
"main": [
[
{
"node": "HubSpot: Get Contact Data",
"type": "main",
"index": 0
}
]
]
},
"Wait: Response Timer": {
"main": [
[
{
"node": "Jira: Get Latest Status",
"type": "main",
"index": 0
}
]
]
},
"Loop: Process Tickets": {
"main": [
[
{
"node": "HubSpot: Get Associations",
"type": "main",
"index": 0
}
]
]
},
"Slack: Notify Channel": {
"main": [
[
{
"node": "Wait: Response Timer",
"type": "main",
"index": 0
}
]
]
},
"Jira: Get Latest Status": {
"main": [
[
{
"node": "Check: Escalation Needed?",
"type": "main",
"index": 0
}
]
]
},
"Code: Calculate Severity": {
"main": [
[
{
"node": "Jira: Create Triage Ticket",
"type": "main",
"index": 0
}
]
]
},
"Check: Are there tickets?": {
"main": [
[
{
"node": "Loop: Process Tickets",
"type": "main",
"index": 0
}
]
]
},
"Check: Escalation Needed?": {
"main": [
[
{
"node": "Slack: Send Alert",
"type": "main",
"index": 0
}
]
]
},
"HubSpot: Get Associations": {
"main": [
[
{
"node": "Filter: Has Email?",
"type": "main",
"index": 0
}
]
]
},
"HubSpot: Get Contact Data": {
"main": [
[
{
"node": "Code: Calculate Severity",
"type": "main",
"index": 0
}
]
]
},
"Jira: Create Triage Ticket": {
"main": [
[
{
"node": "Slack: Notify Channel",
"type": "main",
"index": 0
}
]
]
},
"HubSpot: Search New Tickets": {
"main": [
[
{
"node": "Check: Are there tickets?",
"type": "main",
"index": 0
}
]
]
}
}
}
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
This workflow automates the prioritization and escalation of customer support tickets. It acts as an intelligent triage system that identifies high-value customers and potential churn risks in HubSpot, syncs them to Jira, and enforces response times via Slack alerts.
Source: https://n8n.io/workflows/12940/ — original creator credit. Request a take-down →
Related workflows
Workflows that share integrations, category, or trigger type with this one. All free to copy and import.
Analyze_Crowdstrike_Detections__search_for_IOCs_in_VirusTotal__create_a_ticket_in_Jira_and_post_a_message_in_Slack. Uses scheduleTrigger, itemLists, httpRequest, splitInBatches. Scheduled trigger; 18
Item Lists, HTTP Request, Jira +1
This n8n workflow automates the handling of security detections from CrowdStrike, streamlining incident response and notification processes. The workflow is triggered daily at midnight by the Schedule
Item Lists, HTTP Request, Jira +1
How it works This AI Customer Success Risk Prediction workflow revolutionizes customer retention by predicting churn risk 30-90 days before it happens. Here's the high-level flow: Daily Data Collectio
HTTP Request, Zendesk, Stripe +4
This template helps you create an interactive InfraNodus knowledge graph for your ZenDesk tickets using any search criteria (e.g. after a certain date, specific status, sender, keyword) that will auto
Zendesk, HTTP Request, Telegram +4
This workflow is built for education businesses, course creators, coaching programs, and online academies that use Close CRM for sales and need to automate everything that happens after a deal closes.
Slack, HTTP Request, Airtable