Triagesense Ticket Webhook

The workflow JSON

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{
  "name": "TriageSense Ticket Webhook",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "triagesense/ticket",
        "responseMode": "responseNode",
        "options": {}
      },
      "name": "Webhook",
      "type": "n8n-nodes-base.webhook",
      "position": [
        250,
        300
      ],
      "typeVersion": 1
    },
    {
      "parameters": {
        "method": "POST",
        "url": "https://api.featherless.ai/v1/chat/completions",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\"model\":\"Qwen/Qwen3-32B\",\"max_tokens\":800,\"temperature\":0.1,\"messages\":[{\"role\":\"system\",\"content\":\"You are a world-class support triage expert. Analyze the ticket and output ONLY valid JSON with urgency_score (0-100), urgency_label (CRITICAL|HIGH|MEDIUM|LOW), urgency_signals (array of verbatim phrases), and confidence (0.0-1.0).\"},{\"role\":\"user\",\"content\":\"TICKET: {{ $json.body.raw_text }}\"}]}",
        "options": {}
      },
      "name": "Urgency Agent",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        500,
        150
      ],
      "typeVersion": 3
    },
    {
      "parameters": {
        "method": "POST",
        "url": "https://api.featherless.ai/v1/chat/completions",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\"model\":\"Qwen/Qwen3-32B\",\"max_tokens\":800,\"temperature\":0.1,\"messages\":[{\"role\":\"system\",\"content\":\"You are an expert at detecting customer emotional state. Output ONLY valid JSON with sentiment_score (-100 to 100), primary_emotion, escalation_risk (0-100), verbatim_signals, and confidence.\"},{\"role\":\"user\",\"content\":\"TICKET: {{ $json.body.raw_text }}\"}]}",
        "options": {}
      },
      "name": "Sentiment Agent",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        500,
        300
      ],
      "typeVersion": 3
    },
    {
      "parameters": {
        "method": "POST",
        "url": "https://api.featherless.ai/v1/chat/completions",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "sendBody": true,
        "specifyBody": "json",
        "jsonBody": "={\"model\":\"Qwen/Qwen3-32B\",\"max_tokens\":800,\"temperature\":0.1,\"messages\":[{\"role\":\"system\",\"content\":\"You are a support ticket classification expert. Output ONLY valid JSON with category, subcategory, cluster_label, cluster_keywords, and confidence.\"},{\"role\":\"user\",\"content\":\"TICKET: {{ $json.body.raw_text }}\"}]}",
        "options": {}
      },
      "name": "Cluster Agent",
      "type": "n8n-nodes-base.httpRequest",
      "position": [
        500,
        450
      ],
      "typeVersion": 3
    },
    {
      "parameters": {
        "mode": "combine",
        "mergeByFields": {},
        "options": {}
      },
      "name": "Merge Results",
      "type": "n8n-nodes-base.merge",
      "position": [
        750,
        300
      ],
      "typeVersion": 2
    },
    {
      "parameters": {
        "respondWith": "json",
        "responseBody": "={{ JSON.stringify({ status: 'processed', ticket_id: $json.body?.id || 'unknown' }) }}"
      },
      "name": "Respond",
      "type": "n8n-nodes-base.respondToWebhook",
      "position": [
        950,
        300
      ],
      "typeVersion": 1
    }
  ],
  "connections": {
    "Webhook": {
      "main": [
        [
          {
            "node": "Urgency Agent",
            "type": "main",
            "index": 0
          },
          {
            "node": "Sentiment Agent",
            "type": "main",
            "index": 0
          },
          {
            "node": "Cluster Agent",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Urgency Agent": {
      "main": [
        [
          {
            "node": "Merge Results",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Sentiment Agent": {
      "main": [
        [
          {
            "node": "Merge Results",
            "type": "main",
            "index": 1
          }
        ]
      ]
    },
    "Cluster Agent": {
      "main": [
        [
          {
            "node": "Merge Results",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Merge Results": {
      "main": [
        [
          {
            "node": "Respond",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  }
}

About this workflow

TriageSense Ticket Webhook. Uses httpRequest. Webhook trigger; 6 nodes.

Source: https://github.com/shravanivarale/TriageSense/blob/6e423476f1d0bb11c56fbde9a42d11b448ba597b/n8n/triagesense-workflow.json — original creator credit. Request a take-down →

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