The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"name": "WhatsApp Help Bot - +923396267447",
"nodes": [
{
"parameters": {
"httpMethod": "GET",
"path": "whatsapp-webhook",
"responseMode": "responseNode",
"options": {}
},
"id": "webhook-verify",
"name": "Webhook Verify (Meta)",
"type": "n8n-nodes-base.webhook",
"typeVersion": 1,
"position": [
240,
200
]
},
{
"parameters": {
"httpMethod": "POST",
"path": "whatsapp-webhook",
"responseMode": "responseNode",
"options": {}
},
"id": "webhook-receive",
"name": "Receive WhatsApp Message",
"type": "n8n-nodes-base.webhook",
"typeVersion": 1,
"position": [
240,
400
]
},
{
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $query['hub.mode'] }}",
"operation": "equal",
"value2": "subscribe"
}
]
}
},
"id": "check-verify",
"name": "Is Verification?",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
460,
200
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "={{ $query['hub.challenge'] }}",
"options": {
"responseCode": 200
}
},
"id": "respond-verify",
"name": "Return Challenge",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
680,
160
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "Forbidden",
"options": {
"responseCode": 403
}
},
"id": "respond-forbidden",
"name": "Forbidden",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
680,
280
]
},
{
"parameters": {
"respondWith": "text",
"responseBody": "OK",
"options": {
"responseCode": 200
}
},
"id": "respond-ok",
"name": "Respond OK",
"type": "n8n-nodes-base.respondToWebhook",
"typeVersion": 1,
"position": [
460,
400
]
},
{
"parameters": {
"jsCode": "const body = $input.first().json.body;\n\nif (!body || !body.entry || body.entry.length === 0) {\n return [{ json: { skip: true } }];\n}\n\nconst entry = body.entry[0];\nconst changes = entry.changes?.[0];\nconst value = changes?.value;\n\nif (!value || !value.messages || value.messages.length === 0) {\n return [{ json: { skip: true } }];\n}\n\nconst message = value.messages[0];\nconst contact = value.contacts?.[0];\n\nconst senderNumber = message.from;\nconst senderName = contact?.profile?.name || 'User';\nconst messageType = message.type;\nlet messageText = '';\n\nif (messageType === 'text') {\n messageText = message.text?.body || '';\n} else if (messageType === 'interactive') {\n const interactive = message.interactive;\n if (interactive.type === 'button_reply') {\n messageText = interactive.button_reply?.id || '';\n } else if (interactive.type === 'list_reply') {\n messageText = interactive.list_reply?.id || '';\n }\n}\n\nconst phoneNumberId = value.metadata?.phone_number_id;\n\nreturn [{\n json: {\n skip: false,\n senderNumber,\n senderName,\n messageText: messageText.toLowerCase().trim(),\n messageTextOriginal: messageText,\n messageType,\n phoneNumberId,\n timestamp: message.timestamp\n }\n}];"
},
"id": "extract-message",
"name": "Extract Message Info",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
680,
400
]
},
{
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{ $json.skip }}",
"value2": true
}
]
}
},
"id": "check-skip",
"name": "Valid Message?",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
900,
400
]
},
{
"parameters": {
"jsCode": "const msg = $json.messageText;\nconst senderNumber = $json.senderNumber;\nconst senderName = $json.senderName;\n\n// Keywords categorization\nconst greetings = ['hi', 'hello', 'hey', 'salam', 'assalam', 'assalamualaikum', 'helo', 'start', 'menu'];\nconst priceKeywords = ['price', 'rate', 'cost', 'qeemat', 'amount', 'how much', 'kitna'];\nconst orderKeywords = ['order', 'buy', 'purchase', 'book', 'khareed', 'chahiye', 'want'];\nconst trackKeywords = ['track', 'status', 'where', 'kahan', 'parcel', 'delivery', 'kab'];\nconst supportKeywords = ['help', 'support', 'problem', 'issue', 'complaint', 'masla', 'madad'];\nconst humanKeywords = ['agent', 'human', 'representative', 'banda', 'insaan', 'talk to'];\n\nlet intent = 'unknown';\n\nif (greetings.some(g => msg.includes(g))) {\n intent = 'greeting';\n} else if (priceKeywords.some(k => msg.includes(k))) {\n intent = 'pricing';\n} else if (orderKeywords.some(k => msg.includes(k))) {\n intent = 'order';\n} else if (trackKeywords.some(k => msg.includes(k))) {\n intent = 'tracking';\n} else if (humanKeywords.some(k => msg.includes(k))) {\n intent = 'human_agent';\n} else if (supportKeywords.some(k => msg.includes(k))) {\n intent = 'support';\n} else if (msg === '1') {\n intent = 'pricing';\n} else if (msg === '2') {\n intent = 'order';\n} else if (msg === '3') {\n intent = 'tracking';\n} else if (msg === '4') {\n intent = 'support';\n} else if (msg === '5') {\n intent = 'human_agent';\n}\n\nreturn [{ json: { ...$json, intent } }];"
},
"id": "detect-intent",
"name": "Detect Intent",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1120,
320
]
},
{
"parameters": {
"dataType": "string",
"value1": "={{ $json.intent }}",
"rules": {
"rules": [
{
"value2": "greeting",
"outputKey": "0"
},
{
"value2": "pricing",
"outputKey": "1"
},
{
"value2": "order",
"outputKey": "2"
},
{
"value2": "tracking",
"outputKey": "3"
},
{
"value2": "support",
"outputKey": "4"
},
{
"value2": "human_agent",
"outputKey": "5"
}
]
},
"fallbackOutput": 6
},
"id": "route-intent",
"name": "Route by Intent",
"type": "n8n-nodes-base.switch",
"typeVersion": 2,
"position": [
1340,
320
]
},
{
"parameters": {
"jsCode": "const senderName = $json.senderName;\nreturn [{ json: {\n ...$json,\n replyMessage: `\ud83c\udf1f *Assalam-o-Alaikum ${senderName}!*\\n\\nWelcome to our Help Bot! How can I assist you today?\\n\\nPlease choose an option:\\n\\n1\ufe0f\u20e3 Pricing / Rates\\n2\ufe0f\u20e3 Place an Order\\n3\ufe0f\u20e3 Track your Order\\n4\ufe0f\u20e3 Support / Help\\n5\ufe0f\u20e3 Talk to a Human Agent\\n\\n_Reply with a number (1-5) or type your question directly._`,\n replyType: 'text'\n}}];"
},
"id": "reply-greeting",
"name": "Greeting Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
100
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n ...$json,\n replyMessage: `\ud83d\udcb0 *Our Pricing / Rates:*\\n\\n\ud83d\udce6 Standard Package: Rs. 500\\n\ud83d\ude80 Express Package: Rs. 800\\n\u2b50 Premium Package: Rs. 1200\\n\\n\u2705 All packages include:\\n\u2022 Free Delivery\\n\u2022 24/7 Support\\n\u2022 Money-back Guarantee\\n\\nTo place an order, reply *ORDER* or type *2*\\n\\n_For custom pricing, contact: +923396267447_`,\n replyType: 'text'\n}}];"
},
"id": "reply-pricing",
"name": "Pricing Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
220
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n ...$json,\n replyMessage: `\ud83d\uded2 *Place an Order*\\n\\nTo place your order, please send us the following details:\\n\\n1. Your Full Name\\n2. Complete Address\\n3. Product/Service Name\\n4. Quantity\\n5. Contact Number\\n\\nExample:\\n_Ali Ahmed, House #5 Street 3 Lahore, Standard Package, 1 piece, 0301-1234567_\\n\\n\ud83d\udcde Or call us directly: +923396267447\\n\\n\u23f0 Order Processing Time: 24-48 hours`,\n replyType: 'text'\n}}];"
},
"id": "reply-order",
"name": "Order Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
340
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n ...$json,\n replyMessage: `\ud83d\udccd *Track Your Order*\\n\\nTo track your order, please provide:\\n\\n\ud83d\udd22 Your *Order ID* or *Tracking Number*\\n\\nFormat: Send your order ID like:\\n_TRACK-12345_\\n\\nOr share the phone number used for ordering.\\n\\n\u23f1 Delivery Status Updates:\\n\u2022 Confirmed \u2705\\n\u2022 Packed \ud83d\udce6\\n\u2022 Dispatched \ud83d\ude9a\\n\u2022 Out for Delivery \ud83d\udef5\\n\u2022 Delivered \u2714\ufe0f\\n\\n_For urgent tracking: +923396267447_`,\n replyType: 'text'\n}}];"
},
"id": "reply-tracking",
"name": "Tracking Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
460
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n ...$json,\n replyMessage: `\ud83c\udd98 *Support Center*\\n\\nHow can we help you? Please describe your issue or choose:\\n\\n\ud83d\udd27 *Common Issues:*\\n\u2022 Delayed delivery\\n\u2022 Wrong product received\\n\u2022 Refund request\\n\u2022 Account issues\\n\\nPlease describe your problem in detail and we will get back to you within *2 hours* during business hours.\\n\\n\u23f0 Support Hours:\\nMon-Sat: 9 AM - 9 PM (PKT)\\n\\n\ud83d\udcde Emergency: +923396267447`,\n replyType: 'text'\n}}];"
},
"id": "reply-support",
"name": "Support Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
580
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n ...$json,\n replyMessage: `\ud83d\udc64 *Connecting to Human Agent...*\\n\\nPlease hold! A team member will join this chat shortly.\\n\\n\u23f3 Average wait time: 5-10 minutes\\n\u23f0 Available: 9 AM - 9 PM (Mon-Sat)\\n\\n\ud83d\udcde For immediate help, call:\\n*+923396267447*\\n\\n_If it's urgent, please call directly. We're here to help!_ \ud83d\ude0a`,\n replyType: 'text',\n notifyOwner: true\n}}];"
},
"id": "reply-human",
"name": "Human Agent Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
700
]
},
{
"parameters": {
"jsCode": "return [{ json: {\n ...$json,\n replyMessage: `\ud83e\udd14 *Sorry, I didn't understand that.*\\n\\nPlease choose from the menu:\\n\\n1\ufe0f\u20e3 Pricing / Rates\\n2\ufe0f\u20e3 Place an Order\\n3\ufe0f\u20e3 Track your Order\\n4\ufe0f\u20e3 Support / Help\\n5\ufe0f\u20e3 Talk to Human Agent\\n\\n_Or type your question and I'll try to help!_`,\n replyType: 'text'\n}}];"
},
"id": "reply-unknown",
"name": "Unknown Reply",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
1560,
820
]
},
{
"parameters": {
"method": "POST",
"url": "=https://graph.facebook.com/v18.0/{{ $json.phoneNumberId }}/messages",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "whatsAppTriggerApi",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "messaging_product",
"value": "whatsapp"
},
{
"name": "to",
"value": "={{ $json.senderNumber }}"
},
{
"name": "type",
"value": "text"
},
{
"name": "text",
"value": "={{ JSON.stringify({ body: $json.replyMessage }) }}"
}
]
},
"options": {}
},
"id": "send-reply",
"name": "Send WhatsApp Reply",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4,
"position": [
1800,
400
]
},
{
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{ $json.notifyOwner }}",
"value2": true
}
]
}
},
"id": "check-notify-owner",
"name": "Notify Owner?",
"type": "n8n-nodes-base.if",
"typeVersion": 1,
"position": [
1800,
700
]
},
{
"parameters": {
"method": "POST",
"url": "=https://graph.facebook.com/v18.0/{{ $json.phoneNumberId }}/messages",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "whatsAppTriggerApi",
"sendBody": true,
"bodyParameters": {
"parameters": [
{
"name": "messaging_product",
"value": "whatsapp"
},
{
"name": "to",
"value": "923396267447"
},
{
"name": "type",
"value": "text"
},
{
"name": "text",
"value": "={{ JSON.stringify({ body: `\ud83d\udd14 *Human Agent Request!*\\n\\nCustomer: ${$json.senderName}\\nNumber: ${$json.senderNumber}\\nMessage: ${$json.messageTextOriginal}\\n\\nPlease respond ASAP!` }) }}"
}
]
},
"options": {}
},
"id": "notify-owner",
"name": "Alert Owner (+923396267447)",
"type": "n8n-nodes-base.httpRequest",
"typeVersion": 4,
"position": [
2020,
660
]
}
],
"connections": {
"Webhook Verify (Meta)": {
"main": [
[
{
"node": "Is Verification?",
"type": "main",
"index": 0
}
]
]
},
"Is Verification?": {
"main": [
[
{
"node": "Return Challenge",
"type": "main",
"index": 0
}
],
[
{
"node": "Forbidden",
"type": "main",
"index": 0
}
]
]
},
"Receive WhatsApp Message": {
"main": [
[
{
"node": "Respond OK",
"type": "main",
"index": 0
},
{
"node": "Extract Message Info",
"type": "main",
"index": 0
}
]
]
},
"Extract Message Info": {
"main": [
[
{
"node": "Valid Message?",
"type": "main",
"index": 0
}
]
]
},
"Valid Message?": {
"main": [
[],
[
{
"node": "Detect Intent",
"type": "main",
"index": 0
}
]
]
},
"Detect Intent": {
"main": [
[
{
"node": "Route by Intent",
"type": "main",
"index": 0
}
]
]
},
"Route by Intent": {
"main": [
[
{
"node": "Greeting Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Pricing Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Order Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Tracking Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Support Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Human Agent Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Unknown Reply",
"type": "main",
"index": 0
}
]
]
},
"Greeting Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Pricing Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Order Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Tracking Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Support Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Human Agent Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Owner?",
"type": "main",
"index": 0
}
]
]
},
"Unknown Reply": {
"main": [
[
{
"node": "Send WhatsApp Reply",
"type": "main",
"index": 0
}
]
]
},
"Notify Owner?": {
"main": [
[
{
"node": "Alert Owner (+923396267447)",
"type": "main",
"index": 0
}
],
[]
]
}
},
"active": false,
"settings": {
"executionOrder": "v1"
},
"meta": {
"templateCredsSetupCompleted": false
},
"tags": [
{
"name": "WhatsApp"
},
{
"name": "Bot"
},
{
"name": "Automation"
}
]
}
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About this workflow
WhatsApp Help Bot - +923396267447. Uses httpRequest. Webhook trigger; 20 nodes.
Source: https://github.com/afnan-altaf/whatsapp-n8n-bot/blob/4aee7c06521318508cb3ca9d8c6e6c9d26788545/n8n-workflows/whatsapp-help-bot.json — original creator credit. Request a take-down →
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