The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "b374f136-0050-40ea-b889-03c1e20a161e",
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
1000,
300
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "52e85300-9a2f-45e9-973e-0fda49a50bf1",
"name": "Create issue",
"type": "n8n-nodes-base.jira",
"position": [
1180,
400
],
"parameters": {
"project": "10000",
"summary": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
"issueType": "10003",
"additionalFields": {
"description": "=See Zendesk issue at: https://n8n.zendesk.com/agent/tickets/{{$node[\"Get ticket\"].json[\"id\"]}}"
}
},
"credentials": {
"jiraSoftwareCloudApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "85c93002-95d3-434d-b9e9-10ef714432b1",
"name": "Update ticket",
"type": "n8n-nodes-base.zendesk",
"notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
"position": [
1360,
400
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "update",
"updateFields": {
"customFieldsUi": {
"customFieldsValues": [
{
"id": 6689934837021,
"value": "={{$node[\"Create issue\"].json[\"key\"]}}"
}
]
}
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "3aa0dff6-f4a5-47c1-9843-271b78bfbf36",
"name": "Get ticket",
"type": "n8n-nodes-base.zendesk",
"position": [
640,
300
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "efd1f838-226f-4869-83f8-086d31f8a9bc",
"name": "Determine",
"type": "n8n-nodes-base.function",
"notes": "if issue was created already in Jira",
"position": [
820,
300
],
"parameters": {
"functionCode": "/* configure here =========================================================== */\n/* Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6689934837021;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var jira_issue_key = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n jira_issue_key = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"Jira issue key\": jira_issue_key\n });\n}\n\nreturn new_items;"
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "41a1c04b-561b-41e3-be6e-fc953319abc1",
"name": "Create comment to existing issue",
"type": "n8n-nodes-base.jira",
"position": [
1180,
200
],
"parameters": {
"comment": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
"options": {},
"issueKey": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
"resource": "issueComment"
},
"credentials": {
"jiraSoftwareCloudApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "33e0121e-703d-4c60-b257-a89a99db771a",
"name": "On new Zendesk ticket",
"type": "n8n-nodes-base.webhook",
"position": [
460,
300
],
"parameters": {
"path": "d596c0c6-7377-4a17-9ed5-6ee953f072b9",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Create comment to existing issue",
"type": "main",
"index": 0
}
],
[
{
"node": "Create issue",
"type": "main",
"index": 0
}
]
]
},
"Determine": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
},
"Get ticket": {
"main": [
[
{
"node": "Determine",
"type": "main",
"index": 0
}
]
]
},
"Create issue": {
"main": [
[
{
"node": "Update ticket",
"type": "main",
"index": 0
}
]
]
},
"On new Zendesk ticket": {
"main": [
[
{
"node": "Get ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
jiraSoftwareCloudApizendeskApi
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About this workflow
Zendesk Jira. Uses jira, zendesk. Webhook trigger; 7 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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