The workflow JSON
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{
"nodes": [
{
"id": "1c041974-2a1f-4464-be3e-70b8a700f40d",
"name": "Get ticket",
"type": "n8n-nodes-base.zendesk",
"position": [
460,
480
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "a4a05b2a-2382-44af-8226-a2c60bee1ce3",
"name": "Create task",
"type": "n8n-nodes-base.asana",
"position": [
1000,
580
],
"parameters": {
"name": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
"workspace": "1177253494675264",
"otherProperties": {
"assignee": "1202718619090236",
"assignee_status": "inbox"
}
},
"credentials": {
"asanaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "55128ee9-9210-4341-bf9a-2e4ea415b668",
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
820,
480
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Determine\"].json[\"Asana GID\"]}}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "6319045c-7df8-4031-b738-835f8fe12d06",
"name": "Update ticket",
"type": "n8n-nodes-base.zendesk",
"notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
"position": [
1180,
580
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "update",
"updateFields": {
"customFieldsUi": {
"customFieldsValues": [
{
"id": 6707064637597,
"value": "={{$node[\"Create task\"].json[\"gid\"]}}"
}
]
}
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "39172e43-def7-4e05-9ce3-6d0bb1c3ff59",
"name": "Determine",
"type": "n8n-nodes-base.function",
"notes": "if issue was created already in Jira",
"position": [
640,
480
],
"parameters": {
"functionCode": "/* configure here =========================================================== */\n/* Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6707064637597;\n\n/* ========================================================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var asana_gid = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n asana_gid = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"Asana GID\": asana_gid\n });\n}\n\nreturn new_items;"
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "26f2aaf3-8b21-429f-bfec-c5876792d4b9",
"name": "Create comment on existing task",
"type": "n8n-nodes-base.asana",
"position": [
1000,
380
],
"parameters": {
"id": "={{$node[\"Determine\"].json[\"Asana GID\"]}}",
"text": "=<body>{{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}</body>",
"resource": "taskComment",
"isTextHtml": true,
"additionalFields": {}
},
"credentials": {
"asanaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031",
"name": "On new Zendesk ticket",
"type": "n8n-nodes-base.webhook",
"position": [
280,
480
],
"parameters": {
"path": "4637a853-0b3a-43d4-9d76-92e1ce87889d",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Create comment on existing task",
"type": "main",
"index": 0
}
],
[
{
"node": "Create task",
"type": "main",
"index": 0
}
]
]
},
"Determine": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
},
"Get ticket": {
"main": [
[
{
"node": "Determine",
"type": "main",
"index": 0
}
]
]
},
"Create task": {
"main": [
[
{
"node": "Update ticket",
"type": "main",
"index": 0
}
]
]
},
"On new Zendesk ticket": {
"main": [
[
{
"node": "Get ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
asanaApizendeskApi
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About this workflow
Zendesk Asana. Uses zendesk, asana. Webhook trigger; 7 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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