Zain Khan This workflow corresponds to n8n.io template #9736 — we link there as the canonical source.
This workflow follows the Agent → Gmail recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"nodes": [
{
"id": "599a57cf-d6a0-41c7-9bdd-920dd2cca88c",
"name": "Slack",
"type": "n8n-nodes-base.slack",
"position": [
-256,
64
],
"parameters": {
"text": "=Email: {{ $('JotForm Trigger').item.json.q4_email }}\nName: {{ $('JotForm Trigger').item.json.q3_name.first }} {{ $('JotForm Trigger').item.json.q3_name.last }}\nSeverity: {{ $('JotForm Trigger').item.json.q5_severity }}\n\nProblem:{{ $('JotForm Trigger').item.json.q6_issue }}\n\nDescription: {{ $('JotForm Trigger').item.json.q7_description }}\n",
"channel": "C083NTTSZ7F",
"attachments": [],
"otherOptions": {},
"authentication": "oAuth2"
},
"typeVersion": 1
},
{
"id": "3dc5adf0-7417-4d0f-a5b4-db2f5ea9f434",
"name": "Send a message",
"type": "n8n-nodes-base.gmail",
"position": [
-256,
240
],
"parameters": {
"sendTo": "={{$node[\"JotForm Trigger\"].data[\"q4_email\"]}} ",
"message": "=Email: {{ $('JotForm Trigger').item.json.q4_email }}\nName: {{ $('JotForm Trigger').item.json.q3_name.first }} {{ $('JotForm Trigger').item.json.q3_name.last }}\nSeverity: {{ $('JotForm Trigger').item.json.q5_severity }}\n\nProblem: {{ $('JotForm Trigger').item.json.q6_issue }}\nDescription: {{ $('JotForm Trigger').item.json.q7_description }}",
"options": {
"appendAttribution": false
},
"subject": "New Support Ticket ",
"emailType": "text"
},
"typeVersion": 2.1
},
{
"id": "a257919d-2b68-49aa-b4ae-b344d0803f9b",
"name": "JotForm Trigger",
"type": "n8n-nodes-base.jotFormTrigger",
"position": [
-896,
80
],
"parameters": {
"form": "252875809016060",
"resolveData": false
},
"typeVersion": 1
},
{
"id": "df97876e-0f8f-4b00-98c4-b87cafe114e1",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
-464,
80
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "3b4b190f-7c81-4f40-a2a8-e32f0fa360ce",
"operator": {
"type": "string",
"operation": "notEquals"
},
"leftValue": "={{ $json.Severity[0] }}",
"rightValue": "Low"
}
]
}
},
"typeVersion": 2.2
},
{
"id": "7de690e5-961a-461c-8139-417439c4e922",
"name": "Create a task",
"type": "n8n-nodes-base.clickUp",
"position": [
288,
64
],
"parameters": {
"list": "9+1234567890",
"name": "={{ $('JotForm Trigger').item.json.q6_issue }}",
"team": "36299117",
"space": "66018999",
"folder": "90090948711",
"additionalFields": {
"content": "={{ $('AI Agent').item.json.output }}"
}
},
"typeVersion": 1
},
{
"id": "97321d5f-0dbd-48e7-b565-2f98d5e627ed",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
-80,
64
],
"parameters": {
"text": "=You are a project manager. Based on the following support ticket details, create a clear and professional task description that summarizes the issue and highlights key points.\n\nTicket Details:\n\nName: {{ $('JotForm Trigger').item.json.q3_name.first }} {{ $('JotForm Trigger').item.json.q3_name.last }}\n\nSeverity: {{ $('JotForm Trigger').item.json.q5_severity }}\n\nIssue: {{ $('JotForm Trigger').item.json.q6_issue }}\n\nDescription: {{ $('JotForm Trigger').item.json.q7_description }}\n\nOutput Format:\nReturn a concise task description suitable for a ClickUp task.\n\ndon't add this:\nHere's a concise and professional task description for ClickUp:\\\njust need the details for clickup\n\n\n\n",
"options": {},
"promptType": "define"
},
"typeVersion": 2.2
},
{
"id": "e460a1a7-f96c-4339-9232-9c2dbbffa82f",
"name": "Google Gemini Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatGoogleGemini",
"position": [
16,
272
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "2ab1c20b-d509-493f-863e-d95317db278f",
"name": "Append row in sheet",
"type": "n8n-nodes-base.googleSheets",
"position": [
-672,
80
],
"parameters": {
"columns": {
"value": {
"Name": "={{ $json.q3_name.first }}",
"Email": "={{ $json.q4_email }}",
"Issue": "={{ $json.q6_issue }}",
"Severity": "={{ $json.q5_severity }}",
"Description": "={{ $json.q7_description }}"
},
"schema": [
{
"id": "Name",
"type": "string",
"display": true,
"required": false,
"displayName": "Name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Email",
"type": "string",
"display": true,
"required": false,
"displayName": "Email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Severity",
"type": "string",
"display": true,
"required": false,
"displayName": "Severity",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Issue",
"type": "string",
"display": true,
"required": false,
"displayName": "Issue",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "Description",
"type": "string",
"display": true,
"required": false,
"displayName": "Description",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "append",
"sheetName": {
"__rl": true,
"mode": "list",
"value": "gid=0",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/1hF3MboFa_BppnGPXNs6cjHpGgoRPlYOlnDSAlofsKyg/edit#gid=0",
"cachedResultName": "Sheet1"
},
"documentId": {
"__rl": true,
"mode": "list",
"value": "1hF3MboFa_BppnGPXNs6cjHpGgoRPlYOlnDSAlofsKyg"
}
},
"typeVersion": 4.6
},
{
"id": "3d26b89a-1b6e-493a-bbec-3ee9f2b554b1",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-944,
-16
],
"parameters": {
"color": 6,
"width": 208,
"height": 304,
"content": "### JotForm Trigger on Form Submission"
},
"typeVersion": 1
},
{
"id": "7b309ae1-7c90-4270-b59c-ae6d381f7cd6",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-720,
-16
],
"parameters": {
"color": 5,
"width": 192,
"height": 304,
"content": "### Add the details in Google Sheet"
},
"typeVersion": 1
},
{
"id": "44d3e42a-adf4-466b-9c0b-a366c3c22a86",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-512,
-16
],
"parameters": {
"color": 5,
"width": 192,
"height": 304,
"content": "### If low severity then email otherwise slack"
},
"typeVersion": 1
},
{
"id": "26e3ac60-3b94-4fe3-8a20-b1860902d5e7",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-304,
-16
],
"parameters": {
"color": 5,
"width": 192,
"height": 432,
"content": "### If low severity then email otherwise slack"
},
"typeVersion": 1
},
{
"id": "409ecc97-68e7-4d00-8c6d-bb7eb0f804c3",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-96,
224
],
"parameters": {
"color": 5,
"width": 304,
"height": 192,
"content": "### AI Model"
},
"typeVersion": 1
},
{
"id": "6ba99483-09e1-4c54-bdb3-b3fb776d285d",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
224,
-16
],
"parameters": {
"color": 6,
"width": 208,
"height": 304,
"content": "### Create a task on clickup"
},
"typeVersion": 1
},
{
"id": "169abab9-dc80-48b9-9cf3-47ab02502319",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
-96,
-16
],
"parameters": {
"color": 6,
"width": 304,
"height": 224,
"content": "### AI Agent to summarize the details to be added in clickup"
},
"typeVersion": 1
}
],
"connections": {
"If": {
"main": [
[
{
"node": "Slack",
"type": "main",
"index": 0
}
],
[
{
"node": "Send a message",
"type": "main",
"index": 0
}
]
]
},
"Slack": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Create a task",
"type": "main",
"index": 0
}
]
]
},
"JotForm Trigger": {
"main": [
[
{
"node": "Append row in sheet",
"type": "main",
"index": 0
}
]
]
},
"Append row in sheet": {
"main": [
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"Google Gemini Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
}
}
}
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About this workflow
This n8n workflow instantly captures support issues submitted via Jotform and efficiently routes them to the appropriate team and logging system based on the severity level defined by the customer. It then uses an AI Agent (Google Gemini) to transform the raw customer data into…
Source: https://n8n.io/workflows/9736/ — original creator credit. Request a take-down →
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