This workflow follows the Agent → Gmail recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"parameters": {
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
},
"simple": false,
"filters": {},
"options": {}
},
"id": "95aed533-1ea1-4624-be07-cf59316dfe0f",
"name": "Gmail Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"typeVersion": 1.1,
"position": [
-1344,
448
],
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"resource": "message",
"subject": "New Billing Query",
"message": "=Message: {{ $('Extract Email Content').item.json.emailContent }}",
"toList": [
"={{ $vars.CERTIFICATE_EMAIL_INBOX }}"
],
"additionalFields": {}
},
"name": "Notify Billing Team",
"type": "n8n-nodes-base.gmail",
"typeVersion": 1,
"position": [
80,
112
],
"id": "4b4ff2e0-dc66-4a1e-a85f-97945311b579"
},
{
"parameters": {
"resource": "message",
"subject": "New Technical Query",
"message": "=Message: {{ $('Extract Email Content').item.json.emailContent }}",
"toList": [
"={{ $vars.CERTIFICATE_EMAIL_INBOX }}"
],
"additionalFields": {}
},
"name": "Notify Technical Team",
"type": "n8n-nodes-base.gmail",
"typeVersion": 1,
"position": [
80,
272
],
"id": "58bee57d-aecb-42e7-b4dd-6b5cabdc0aef"
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"id": "8caffca9-9efd-43ee-ab52-035aca2be473",
"leftValue": "={{ $json.subject }}",
"rightValue": "Support Case Open",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "or"
},
"options": {}
},
"id": "6897b5ff-0fe7-42da-86f3-6f7266c622ac",
"name": "Filter",
"type": "n8n-nodes-base.filter",
"typeVersion": 2.2,
"position": [
-1120,
544
],
"retryOnFail": true
},
{
"parameters": {
"select": "user",
"user": {
"__rl": true,
"value": "REDACTED_SLACK_USER_ID",
"mode": "list",
"cachedResultName": "redacted-user"
},
"text": "=Warning: {{ $json.title }}",
"otherOptions": {}
},
"id": "acad3ae7-7324-4a44-9516-0d3e0689710c",
"name": "Slack",
"type": "n8n-nodes-base.slack",
"typeVersion": 2.2,
"position": [
544,
448
]
},
{
"parameters": {
"resource": "message",
"subject": "New Sales Request",
"message": "=Message: {{ $('Extract Email Content').item.json.emailContent }}",
"toList": [
"={{ $vars.CERTIFICATE_EMAIL_INBOX }}"
],
"additionalFields": {}
},
"name": "Notify Sales Inquiry",
"type": "n8n-nodes-base.gmail",
"typeVersion": 1,
"position": [
80,
432
],
"id": "d0208226-a36d-4000-a63b-46630b8ea39d"
},
{
"parameters": {
"resource": "message",
"subject": "New Feedback Query",
"message": "=Message: {{ $('Extract Email Content').item.json.emailContent }}",
"toList": [
"={{ $vars.CERTIFICATE_EMAIL_INBOX }}"
],
"additionalFields": {}
},
"name": "Notify Feedback",
"type": "n8n-nodes-base.gmail",
"typeVersion": 1,
"position": [
80,
592
],
"id": "98c9c461-72f5-49ba-8f4c-88f3d408061e"
},
{
"parameters": {
"content": "## Inbound Communication\n**Capturing Incoming Customer Interactions**",
"height": 503.27628361858206,
"width": 216.16136919315392
},
"id": "5c8eb023-09f9-48b9-a4fc-68d850baca27",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-1408,
256
]
},
{
"parameters": {
"content": "## Email Segmentation\n**Filtering and Categorizing Requests**",
"height": 504.8655256723715,
"width": 408.45965770171165,
"color": 2
},
"id": "adfee23d-8989-4779-b7ee-80b9ca46af07",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-1184,
256
]
},
{
"parameters": {
"content": "## AI-Driven Classification\n**Determining Email Context**",
"height": 679,
"width": 408,
"color": 3
},
"id": "a260d433-0ef8-4c88-b1f0-2a8b9ea9ba79",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-768,
256
]
},
{
"parameters": {
"content": "## Operational Routing\n**Directing Emails to Relevant Teams**",
"height": 1088,
"width": 762,
"color": 4
},
"id": "4b860979-bd8b-4872-b832-b167d945ae25",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
-352,
-144
]
},
{
"parameters": {
"content": "## External Notifications\n**Communicating Updates to Teams**",
"height": 491,
"width": 408,
"color": 5
},
"id": "a0a983a9-3ab6-4211-bd98-7e4b41f11937",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"typeVersion": 1,
"position": [
416,
224
]
},
{
"parameters": {
"rules": {
"values": [
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"leftValue": "Billing",
"rightValue": "={{ $json.output }}",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "billing"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"id": "19a90845-164b-4e02-b836-9e3829633c4a",
"leftValue": "Technical",
"rightValue": "={{ $json.output }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "technical"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"id": "d89c5825-6084-4d89-8b82-80b33b3b300f",
"leftValue": "Sales inquiries",
"rightValue": "={{ $json.output}}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "sales inquiries"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"id": "9a6ddf33-b373-4355-8577-24dd44e8a2b0",
"leftValue": "Feedback",
"rightValue": "={{ $json.output }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "feedback"
},
{
"conditions": {
"options": {
"caseSensitive": true,
"leftValue": "",
"typeValidation": "strict",
"version": 2
},
"conditions": [
{
"id": "73d704d3-e365-4104-b208-e3171e40e25a",
"leftValue": "General support",
"rightValue": "={{ $json.output }}",
"operator": {
"type": "string",
"operation": "equals",
"name": "filter.operator.equals"
}
}
],
"combinator": "and"
},
"renameOutput": true,
"outputKey": "general support"
}
]
},
"options": {
"fallbackOutput": 4
}
},
"id": "61db34c4-14c6-4020-9d09-bdeda539ff6c",
"name": "Switch",
"type": "n8n-nodes-base.switch",
"typeVersion": 3.2,
"position": [
-224,
496
]
},
{
"parameters": {
"resource": "message",
"subject": "New General support Response",
"message": "=Thank you very much, we will be reviewing your case and get back to you.\n\nThank you.",
"toList": [
"={{ $vars.CERTIFICATE_EMAIL_INBOX }}"
],
"additionalFields": {}
},
"name": "Notify Technical General Support",
"type": "n8n-nodes-base.gmail",
"typeVersion": 1,
"position": [
80,
752
],
"id": "d28c70f4-bc2e-45b9-9ed8-d5103c0935cd"
},
{
"parameters": {
"assignments": {
"assignments": [
{
"id": "b651c8e3-4540-4a9e-9af4-d370b73d7fb2",
"name": "message",
"value": "={{ $json.text }}",
"type": "string"
},
{
"id": "9cd1bca6-dff4-47f2-9b6a-31907dbce8d1",
"name": "customer_email",
"value": "={{ $json.from.value[0].address }}",
"type": "string"
}
]
},
"options": {}
},
"type": "n8n-nodes-base.set",
"typeVersion": 3.4,
"position": [
-896,
544
],
"id": "82e59c27-1fc3-4665-9aca-c4ddc29eb74f",
"name": "Edit Fields"
},
{
"parameters": {
"promptType": "define",
"text": "={{ $json.message }}",
"hasOutputParser": true,
"options": {
"systemMessage": "=Specify if that text is related to billing or technical, and as an output write only one word, it has to be either \"Billing\", \"Technical\", \"Sales inquiries\", \"Feedback\" or should fallback into \"General support\""
}
},
"id": "346d0408-3de1-4b16-9453-95eb837bf650",
"name": "AI Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"typeVersion": 1.7,
"position": [
-672,
544
]
},
{
"parameters": {
"jsonSchemaExample": "{\n\t\"output\": \"string\"\n}"
},
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"typeVersion": 1.2,
"position": [
-536,
768
],
"id": "0498c644-0bb6-4f78-8468-86615536f8e4",
"name": "Structured Output Parser"
},
{
"parameters": {
"dataToSave": {
"values": [
{
"key": "owner",
"value": "owner_placeholder"
}
]
}
},
"type": "n8n-nodes-base.executionData",
"typeVersion": 1,
"position": [
-1120,
352
],
"id": "40a95e8a-415b-4544-a84d-c16b3ceee13f",
"name": "Execution Data"
},
{
"parameters": {
"options": {}
},
"id": "3caf88a1-e2c7-49ad-9fb9-7cf76c534f9c",
"name": "OpenAI Chat Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"typeVersion": 1,
"position": [
-664,
768
]
}
],
"connections": {
"Gmail Trigger": {
"main": [
[
{
"node": "Filter",
"type": "main",
"index": 0
},
{
"node": "Execution Data",
"type": "main",
"index": 0
}
]
]
},
"Notify Billing Team": {
"main": [
[
{
"node": "Slack",
"type": "main",
"index": 0
}
]
]
},
"Notify Technical Team": {
"main": [
[
{
"node": "Slack",
"type": "main",
"index": 0
}
]
]
},
"Filter": {
"main": [
[
{
"node": "Edit Fields",
"type": "main",
"index": 0
}
]
]
},
"Notify Sales Inquiry": {
"main": [
[
{
"node": "Slack",
"type": "main",
"index": 0
}
]
]
},
"Notify Feedback": {
"main": [
[
{
"node": "Slack",
"type": "main",
"index": 0
}
]
]
},
"Switch": {
"main": [
[
{
"node": "Notify Billing Team",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Technical Team",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Sales Inquiry",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Feedback",
"type": "main",
"index": 0
}
],
[
{
"node": "Notify Technical General Support",
"type": "main",
"index": 0
}
]
]
},
"Notify Technical General Support": {
"main": [
[
{
"node": "Slack",
"type": "main",
"index": 0
}
]
]
},
"Edit Fields": {
"main": [
[
{
"node": "AI Agent",
"type": "main",
"index": 0
}
]
]
},
"AI Agent": {
"main": [
[
{
"node": "Switch",
"type": "main",
"index": 0
}
]
]
},
"Structured Output Parser": {
"ai_outputParser": [
[
{
"node": "AI Agent",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"OpenAI Chat Model": {
"ai_languageModel": [
[
{
"node": "AI Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
gmailOAuth2
Pro
For the full experience including quality scoring and batch install features for each workflow upgrade to Pro
About this workflow
Emailsummarizeworkflow. Uses gmailTrigger, gmail, slack, agent. Event-driven trigger; 19 nodes.
Source: https://gist.github.com/idirouhab/4832f9cd76b90b4bfd4886c337c02bfd — original creator credit. Request a take-down →
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