The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "9d40c0b9-498f-421c-b731-3a387402b69a",
"name": "Get last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
380,
360
],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().getTime();\n}\n\nitem.executionTimeStamp = new Date().getTime();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
},
"typeVersion": 1
},
{
"id": "ddb12f68-1f6b-41fb-bfd4-038697ce4d75",
"name": "Set new last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
3280,
380
],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "42888df0-1f7e-4990-87b3-3226a474110e",
"name": "Get tickets created after last execution",
"type": "n8n-nodes-base.zendesk",
"position": [
620,
360
],
"parameters": {
"options": {
"query": "=created>{{ $json[\"lastExecution\"] }}",
"sortBy": "updated_at",
"sortOrder": "desc"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "2f0f71f6-3d4c-4895-9313-7f47e3b2ed86",
"name": "Get requester information",
"type": "n8n-nodes-base.zendesk",
"position": [
840,
460
],
"parameters": {
"id": "={{ $json[\"requester_id\"] }}",
"resource": "user",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "284fd54b-bd7b-4fbb-8a14-0c4fa62a3200",
"name": "Keep only needed requester information",
"type": "n8n-nodes-base.set",
"position": [
1060,
460
],
"parameters": {
"values": {
"number": [
{
"name": "requester_id",
"value": "={{ $json[\"id\"] }}"
}
],
"string": [
{
"name": "requester_email",
"value": "={{ $json[\"email\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "17c3b860-60cb-4885-b503-9086b461bde0",
"name": "Keep only requester owner email",
"type": "n8n-nodes-base.set",
"position": [
2000,
480
],
"parameters": {
"values": {
"string": [
{
"name": "requester_pipedrive_email",
"value": "={{ $node[\"Search requester in pipedrive\"].json[\"primary_email\"] }}"
},
{
"name": "requester_pipedrive_owner_email",
"value": "={{ $json[\"data\"].email }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "a4ccf1d7-5d9f-4c4e-a5b9-c54ed77c5c44",
"name": "Every 5 minutes",
"type": "n8n-nodes-base.cron",
"position": [
160,
360
],
"parameters": {
"triggerTimes": {
"item": [
{
"mode": "everyX",
"unit": "minutes",
"value": 5
}
]
}
},
"typeVersion": 1
},
{
"id": "99fb51d8-0d93-4db9-868d-757046d1bdc2",
"name": "Add requester information to ticket data",
"type": "n8n-nodes-base.merge",
"position": [
1280,
380
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_id",
"propertyName2": "requester_id"
},
"typeVersion": 1
},
{
"id": "a4c7acd0-b2b6-48bb-b7b7-d2826ddb1f9d",
"name": "Search requester in pipedrive",
"type": "n8n-nodes-base.pipedrive",
"position": [
1560,
480
],
"parameters": {
"term": "={{ $json[\"requester_email\"] }}",
"resource": "person",
"operation": "search",
"additionalFields": {
"fields": "email"
}
},
"credentials": {
"pipedriveApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "7a8a3bf3-9f57-40ad-a31f-45522264f101",
"name": "Get owner information of Pipedrive contact",
"type": "n8n-nodes-base.httpRequest",
"position": [
1780,
480
],
"parameters": {
"url": "=https://n8n.pipedrive.com/api/v1/users/{{$json[\"owner\"][\"id\"]}}",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "pipedriveApi"
},
"credentials": {
"pipedriveApi": {
"name": "<your credential>"
}
},
"typeVersion": 2
},
{
"id": "64a7fc0c-ddb4-4d84-86a6-3e9bd361ce46",
"name": "Get agents and admins",
"type": "n8n-nodes-base.zendesk",
"position": [
1780,
700
],
"parameters": {
"filters": {
"role": [
"agent",
"admin"
]
},
"resource": "user",
"operation": "getAll",
"returnAll": true
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "0117d5f8-e9b2-46c9-9777-7ae82e002cc2",
"name": "Keep only email and Id",
"type": "n8n-nodes-base.set",
"position": [
2000,
700
],
"parameters": {
"values": {
"string": [
{
"name": "agent_email",
"value": "={{ $json[\"email\"] }}"
},
{
"name": "agent_id",
"value": "={{ $json[\"id\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "eaa7b072-0499-4b3a-96af-433d3afc12f9",
"name": "Add Pipedrive agent data to pipedrive contact information",
"type": "n8n-nodes-base.merge",
"position": [
2280,
500
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_pipedrive_owner_email",
"propertyName2": "agent_email"
},
"typeVersion": 1
},
{
"id": "b9619e3d-c951-47ae-bbb5-db50e7ae5abe",
"name": "Add contact owner to ticket data",
"type": "n8n-nodes-base.merge",
"position": [
2540,
400
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_email",
"propertyName2": "requester_pipedrive_email"
},
"typeVersion": 1
},
{
"id": "14f88f5f-2bab-42f2-bea7-a7566e6d45b1",
"name": "Contact exists in Pipedrive",
"type": "n8n-nodes-base.if",
"position": [
2760,
400
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"agent_id\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "38da1ccc-3d23-41cd-84b3-6fc249aedca5",
"name": "Change assignee to Pipedrive contact owner",
"type": "n8n-nodes-base.zendesk",
"position": [
3020,
380
],
"parameters": {
"id": "={{ $json[\"id\"] }}",
"operation": "update",
"updateFields": {
"assigneeEmail": "={{$json[\"requester_pipedrive_owner_email\"]}}"
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "4295e0e2-88e8-4f93-8432-47fff452cfc5",
"name": "Add a note requester not found",
"type": "n8n-nodes-base.zendesk",
"position": [
3020,
580
],
"parameters": {
"id": "={{ $json[\"id\"] }}",
"operation": "update",
"updateFields": {
"internalNote": "Requester not found in Pipedrive"
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
}
],
"connections": {
"Every 5 minutes": {
"main": [
[
{
"node": "Get last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Get agents and admins": {
"main": [
[
{
"node": "Keep only email and Id",
"type": "main",
"index": 0
}
]
]
},
"Keep only email and Id": {
"main": [
[
{
"node": "Add Pipedrive agent data to pipedrive contact information",
"type": "main",
"index": 1
}
]
]
},
"Get requester information": {
"main": [
[
{
"node": "Keep only needed requester information",
"type": "main",
"index": 0
}
]
]
},
"Contact exists in Pipedrive": {
"main": [
[
{
"node": "Change assignee to Pipedrive contact owner",
"type": "main",
"index": 0
}
],
[
{
"node": "Add a note requester not found",
"type": "main",
"index": 0
}
]
]
},
"Get last execution timestamp": {
"main": [
[
{
"node": "Get tickets created after last execution",
"type": "main",
"index": 0
}
]
]
},
"Search requester in pipedrive": {
"main": [
[
{
"node": "Get owner information of Pipedrive contact",
"type": "main",
"index": 0
}
]
]
},
"Add a note requester not found": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Keep only requester owner email": {
"main": [
[
{
"node": "Add Pipedrive agent data to pipedrive contact information",
"type": "main",
"index": 0
}
]
]
},
"Add contact owner to ticket data": {
"main": [
[
{
"node": "Contact exists in Pipedrive",
"type": "main",
"index": 0
}
]
]
},
"Keep only needed requester information": {
"main": [
[
{
"node": "Add requester information to ticket data",
"type": "main",
"index": 1
}
]
]
},
"Add requester information to ticket data": {
"main": [
[
{
"node": "Search requester in pipedrive",
"type": "main",
"index": 0
},
{
"node": "Add contact owner to ticket data",
"type": "main",
"index": 0
}
]
]
},
"Get tickets created after last execution": {
"main": [
[
{
"node": "Add requester information to ticket data",
"type": "main",
"index": 0
},
{
"node": "Get requester information",
"type": "main",
"index": 0
}
]
]
},
"Change assignee to Pipedrive contact owner": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Get owner information of Pipedrive contact": {
"main": [
[
{
"node": "Keep only requester owner email",
"type": "main",
"index": 0
}
]
]
},
"Add Pipedrive agent data to pipedrive contact information": {
"main": [
[
{
"node": "Add contact owner to ticket data",
"type": "main",
"index": 1
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
pipedriveApizendeskApi
Pro
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How this works
This workflow automates the process of identifying new Zendesk tickets and enriching them with requester details from Pipedrive, ensuring your support team has complete customer context without manual lookups. It's ideal for customer service managers or sales operations leads who handle high ticket volumes and need seamless CRM integration to prioritise responses effectively. The key step involves querying Zendesk for tickets created since the last run, then merging requester ownership data via HTTP requests to Pipedrive for a unified view.
Use this workflow when you need real-time ticket enrichment on a frequent schedule, such as every five minutes, to keep support aligned with sales data in growing teams. Avoid it for low-volume setups where manual checks suffice, or if your CRM lacks API access for requester emails. Common variations include adding email notifications for urgent tickets or filtering by ticket priority before merging data.
About this workflow
Functionitem Zendesk. Uses functionItem, zendesk, pipedrive, httpRequest. Scheduled trigger; 17 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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