The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "dcd5f025-9af9-4e3a-96fc-25a33dcc6c00",
"name": "Ticket Exists",
"type": "n8n-nodes-base.if",
"position": [
900,
320
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"external_id\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "a5e8ec4d-bc80-4153-a677-91be2e7d02b7",
"name": "Get user data of Ticket requester",
"type": "n8n-nodes-base.zendesk",
"position": [
220,
480
],
"parameters": {
"id": "={{ $json[\"requester_id\"] }}",
"resource": "user",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "6dc07af8-d446-4704-9a08-e65f89772a9b",
"name": "Only keep needed data",
"type": "n8n-nodes-base.set",
"position": [
440,
480
],
"parameters": {
"values": {
"number": [
{
"name": "id",
"value": "={{ $json[\"id\"] }}"
},
{
"name": "contactExternalId",
"value": "={{ $json[\"external_id\"] }}"
}
],
"string": [
{
"name": "contactEmail",
"value": "={{ $json[\"email\"] }}"
},
{
"name": "contactName",
"value": "={{ $json[\"name\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "c3ca22e4-ae76-49ee-b117-f6da9d90ec1a",
"name": "Add user data",
"type": "n8n-nodes-base.merge",
"position": [
640,
320
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "requester_id",
"propertyName2": "id"
},
"typeVersion": 1
},
{
"id": "713b919a-3a39-4466-b9b8-cc3575f02e45",
"name": "Update existing ticket",
"type": "n8n-nodes-base.hubspot",
"position": [
1280,
300
],
"parameters": {
"resource": "ticket",
"ticketId": "={{ $json[\"external_id\"] }}",
"operation": "update",
"updateFields": {
"ticketName": "={{ $json[\"raw_subject\"] }}",
"description": "={{ $json[\"description\"] }}"
},
"authentication": "oAuth2"
},
"credentials": {
"hubspotOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 1,
"continueOnFail": true
},
{
"id": "1eb40a93-2d36-4b3e-a39d-f19f369adc4e",
"name": "Update Zendesk ticket with External Id",
"type": "n8n-nodes-base.zendesk",
"position": [
2020,
480
],
"parameters": {
"id": "={{ $node[\"Contact Exists\"].json[\"id\"] }}",
"operation": "update",
"updateFields": {
"externalId": "={{ $json[\"objectId\"] }}"
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "a11c8809-c22f-40f5-a019-79274eba4d70",
"name": "Get last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
-260,
300
],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
},
"typeVersion": 1
},
{
"id": "a62685c9-f786-4e7c-9e2d-cdcb1e0a3aea",
"name": "Get tickets updated after last execution",
"type": "n8n-nodes-base.zendesk",
"position": [
-40,
300
],
"parameters": {
"options": {
"query": "=updated>{{ $json[\"lastExecution\"] }}",
"sortBy": "updated_at",
"sortOrder": "desc"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "c1b23aa8-a9f6-4966-b1dc-fe48c203364c",
"name": "Set new last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
2360,
300
],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "97ae70de-bce8-4861-a256-17002625da58",
"name": "Every 5 minutes",
"type": "n8n-nodes-base.cron",
"position": [
-460,
300
],
"parameters": {
"triggerTimes": {
"item": [
{
"mode": "everyX",
"unit": "minutes",
"value": 5
}
]
}
},
"typeVersion": 1
},
{
"id": "1d2dd552-175c-4405-b304-d4136dd2968b",
"name": "Create new Ticket",
"type": "n8n-nodes-base.hubspot",
"position": [
1780,
480
],
"parameters": {
"stageId": "1",
"resource": "ticket",
"pipelineId": "0",
"ticketName": "={{ $node['Ticket Exists'].json[\"raw_subject\"] }}",
"authentication": "oAuth2",
"additionalFields": {
"description": "={{ $node['Ticket Exists'].json[\"description\"] }}",
"associatedContactIds": "={{ [].concat($node[\"Create or update contact\"].json[\"vid\"]) }}"
}
},
"credentials": {
"hubspotOAuth2Api": {
"name": "<your credential>"
}
},
"executeOnce": false,
"typeVersion": 1
},
{
"id": "e2217f74-f1b2-4449-9937-543758a333ea",
"name": "Update External Id in Zendesk for contact",
"type": "n8n-nodes-base.zendesk",
"position": [
1520,
480
],
"parameters": {
"id": "={{ $node[\"Ticket Exists\"].json[\"requester_id\"] }}",
"resource": "user",
"operation": "update",
"updateFields": {
"external_id": "={{ $json[\"vid\"] }}"
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "144a3395-9f61-4aad-99e0-4a689145f93d",
"name": "Create or update contact",
"type": "n8n-nodes-base.hubspot",
"position": [
1280,
480
],
"parameters": {
"email": "={{ $json[\"contactEmail\"] }}",
"resource": "contact",
"authentication": "oAuth2",
"additionalFields": {}
},
"credentials": {
"hubspotOAuth2Api": {
"name": "<your credential>"
}
},
"typeVersion": 1
}
],
"connections": {
"Add user data": {
"main": [
[
{
"node": "Ticket Exists",
"type": "main",
"index": 0
}
]
]
},
"Ticket Exists": {
"main": [
[
{
"node": "Update existing ticket",
"type": "main",
"index": 0
}
],
[
{
"node": "Create or update contact",
"type": "main",
"index": 0
}
]
]
},
"Every 5 minutes": {
"main": [
[
{
"node": "Get last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Create new Ticket": {
"main": [
[
{
"node": "Update Zendesk ticket with External Id",
"type": "main",
"index": 0
}
]
]
},
"Only keep needed data": {
"main": [
[
{
"node": "Add user data",
"type": "main",
"index": 1
}
]
]
},
"Update existing ticket": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Create or update contact": {
"main": [
[
{
"node": "Update External Id in Zendesk for contact",
"type": "main",
"index": 0
}
]
]
},
"Get last execution timestamp": {
"main": [
[
{
"node": "Get tickets updated after last execution",
"type": "main",
"index": 0
}
]
]
},
"Get user data of Ticket requester": {
"main": [
[
{
"node": "Only keep needed data",
"type": "main",
"index": 0
}
]
]
},
"Update Zendesk ticket with External Id": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Get tickets updated after last execution": {
"main": [
[
{
"node": "Get user data of Ticket requester",
"type": "main",
"index": 0
},
{
"node": "Add user data",
"type": "main",
"index": 0
}
]
]
},
"Update External Id in Zendesk for contact": {
"main": [
[
{
"node": "Create new Ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
hubspotOAuth2ApizendeskApi
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How this works
This workflow synchronises customer support tickets from Zendesk to HubSpot, ensuring your sales and support teams have a unified view of customer interactions without manual data entry. It benefits support managers and sales reps who rely on accurate, up-to-date records to track issues and opportunities. The key step involves fetching tickets updated since the last run via a scheduled trigger, then mapping and updating the relevant HubSpot contact or deal with essential details like ticket status and requester information.
Use this workflow for routine overnight syncing of Zendesk tickets to HubSpot in small to medium teams handling customer queries. Avoid it if you need real-time updates or have high-volume tickets exceeding API limits, as the cron schedule suits batch processing. Common variations include adding email notifications for failed syncs or filtering tickets by priority before transfer.
About this workflow
Zendesk Hubspot. Uses zendesk, hubspot, functionItem. Scheduled trigger; 13 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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