This workflow follows the HTTP Request → Itemlists recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "a4280167-97e0-4d12-bdfc-735dd9c69f03",
"name": "NoOp",
"type": "n8n-nodes-base.noOp",
"position": [
1160,
540
],
"parameters": {},
"typeVersion": 1
},
{
"id": "a3ad4e3b-0841-4a6e-993b-5239d9e56eaf",
"name": "Get last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
420,
300
],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n staticData.lastExecution = new Date().toISOString();\n}\n\nitem.executionTimeStamp = new Date().toISOString();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
},
"typeVersion": 1
},
{
"id": "f917bc42-8b9f-4b60-860c-360eeb86b88c",
"name": "Set new last execution timestamp",
"type": "n8n-nodes-base.functionItem",
"position": [
4440,
140
],
"parameters": {
"functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
},
"executeOnce": true,
"typeVersion": 1
},
{
"id": "ff141018-5307-4754-a48a-2311fcd15f85",
"name": "Pipedrive person Id found",
"type": "n8n-nodes-base.if",
"position": [
2280,
300
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"PipeDrivePersonId\"] }}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "d06b1dae-77cb-4c0b-98dc-0e7184f95095",
"name": "NoOp1",
"type": "n8n-nodes-base.noOp",
"position": [
2620,
480
],
"parameters": {},
"typeVersion": 1
},
{
"id": "e8a01cec-06d1-4fe6-8920-55fdd143f626",
"name": "Get Zendesk comments for tickets",
"type": "n8n-nodes-base.httpRequest",
"position": [
2620,
280
],
"parameters": {
"url": "=https://n8n.zendesk.com/api/v2/tickets/{{$json[\"id\"]}}/comments",
"options": {},
"authentication": "predefinedCredentialType",
"nodeCredentialType": "zendeskApi"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 2
},
{
"id": "7f7addcb-4858-4fd0-b1c2-29800365241b",
"name": "Add comments to tickets",
"type": "n8n-nodes-base.merge",
"position": [
2860,
160
],
"parameters": {
"join": "inner",
"mode": "mergeByIndex"
},
"typeVersion": 1
},
{
"id": "4ab3e897-b3d1-47f8-8c81-640e2ca6b3de",
"name": "Add Pipedrive person Id to Zendesk tickets",
"type": "n8n-nodes-base.merge",
"position": [
2060,
300
],
"parameters": {
"mode": "mergeByKey",
"propertyName1": "via.source.from.address",
"propertyName2": "primary_email"
},
"typeVersion": 1
},
{
"id": "1b25adda-15eb-4e23-bfb2-0a034656d8e2",
"name": "Get tickets updated after last execution",
"type": "n8n-nodes-base.zendesk",
"position": [
640,
300
],
"parameters": {
"options": {
"query": "=updated>{{ $json[\"lastExecution\"] }}",
"sortBy": "updated_at",
"sortOrder": "desc"
},
"operation": "getAll"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "4884b8f5-d3f1-404d-87b3-1a802553cbee",
"name": "Channel is email",
"type": "n8n-nodes-base.if",
"position": [
860,
300
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{ $json[\"via\"].channel }}",
"value2": "email"
}
]
}
},
"typeVersion": 1
},
{
"id": "48541dcf-8ea6-47b8-ad52-1b3045df6832",
"name": "Rename fields and keep only needed fields",
"type": "n8n-nodes-base.set",
"position": [
1820,
360
],
"parameters": {
"values": {
"number": [
{
"name": "PipeDrivePersonId",
"value": "={{ $json[\"id\"] }}"
}
],
"string": [
{
"name": "primary_email",
"value": "={{ $json[\"primary_email\"] }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "e66d6b04-6a4e-4ab4-98a4-efba4bc5ec12",
"name": "Search persons by email",
"type": "n8n-nodes-base.pipedrive",
"position": [
1600,
360
],
"parameters": {
"term": "={{ $json[\"SearchEmail\"] }}",
"resource": "person",
"operation": "search",
"additionalFields": {
"fields": "email"
}
},
"credentials": {
"pipedriveApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "01e008cf-6867-48b3-9a0d-b1b264bb5c08",
"name": "Remove duplicates to make search efficient",
"type": "n8n-nodes-base.itemLists",
"position": [
1360,
360
],
"parameters": {
"compare": "selectedFields",
"options": {},
"operation": "removeDuplicates",
"fieldsToCompare": {
"fields": [
{
"fieldName": "SearchEmail"
}
]
}
},
"typeVersion": 1
},
{
"id": "bc3ac74d-ac87-46b8-bd59-6cafe0e0e59c",
"name": "Set search email",
"type": "n8n-nodes-base.set",
"position": [
1160,
360
],
"parameters": {
"values": {
"string": [
{
"name": "SearchEmail",
"value": "={{ $json[\"via\"].source.from.address }}"
}
]
},
"options": {},
"keepOnlySet": true
},
"typeVersion": 1
},
{
"id": "e0cf4204-7640-41c7-9adc-39d2d86b6144",
"name": "Process commenst per ticket",
"type": "n8n-nodes-base.splitInBatches",
"position": [
3080,
160
],
"parameters": {
"options": {},
"batchSize": 1
},
"typeVersion": 1
},
{
"id": "056646c3-7e1f-4195-92bd-1c3c1c9e8d25",
"name": "New comment",
"type": "n8n-nodes-base.if",
"position": [
3540,
160
],
"parameters": {
"conditions": {
"dateTime": [
{
"value1": "={{ $json[\"created_at\"] }}",
"value2": "={{$item(0).$node[\"Get last execution timestamp\"].json[\"lastExecution\"]}}"
}
]
}
},
"typeVersion": 1,
"alwaysOutputData": true
},
{
"id": "77ef979c-313e-4904-bf3e-8716f1e5c86f",
"name": "Split comments to seperate items",
"type": "n8n-nodes-base.itemLists",
"position": [
3320,
160
],
"parameters": {
"options": {},
"fieldToSplitOut": "comments"
},
"typeVersion": 1
},
{
"id": "01fbc85c-0c85-48d1-b2b2-cdf8d6310578",
"name": "Add comment as a note in Pipedrive",
"type": "n8n-nodes-base.pipedrive",
"position": [
3820,
0
],
"parameters": {
"content": "=Message imported from Zendesk\n------------------------------------------------\nFrom {{$json[\"via\"][\"source\"][\"from\"][\"name\"] ?? 'Zendesk user'}}\n------------------------------------------------\n{{$json[\"body\"]}}",
"resource": "note",
"additionalFields": {
"person_id": "={{$item(0).$node[\"Process commenst per ticket\"].json[\"PipeDrivePersonId\"]}}"
}
},
"credentials": {
"pipedriveApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "12296cee-7786-489d-9a33-7d0d1d7d755b",
"name": "NoOp2",
"type": "n8n-nodes-base.noOp",
"position": [
3820,
180
],
"parameters": {},
"typeVersion": 1
},
{
"id": "0c21dbce-0820-4300-8da4-6e795288aa0b",
"name": "Every day at 09:00",
"type": "n8n-nodes-base.cron",
"position": [
220,
300
],
"parameters": {
"triggerTimes": {
"item": [
{
"hour": 9
}
]
}
},
"typeVersion": 1
},
{
"id": "e6990744-45e2-4c08-b611-7f5bbac7ad9a",
"name": "Done processing",
"type": "n8n-nodes-base.if",
"position": [
4160,
160
],
"parameters": {
"conditions": {
"boolean": [
{
"value1": "={{$node[\"Process commenst per ticket\"].context[\"noItemsLeft\"]}}",
"value2": true
}
]
},
"combineOperation": "any"
},
"typeVersion": 1
}
],
"connections": {
"New comment": {
"main": [
[
{
"node": "Add comment as a note in Pipedrive",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp2",
"type": "main",
"index": 0
}
]
]
},
"Done processing": {
"main": [
[
{
"node": "Set new last execution timestamp",
"type": "main",
"index": 0
}
],
[
{
"node": "Process commenst per ticket",
"type": "main",
"index": 0
}
]
]
},
"Channel is email": {
"main": [
[
{
"node": "Set search email",
"type": "main",
"index": 0
},
{
"node": "Add Pipedrive person Id to Zendesk tickets",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp",
"type": "main",
"index": 0
}
]
]
},
"Set search email": {
"main": [
[
{
"node": "Remove duplicates to make search efficient",
"type": "main",
"index": 0
}
]
]
},
"Every day at 09:00": {
"main": [
[
{
"node": "Get last execution timestamp",
"type": "main",
"index": 0
}
]
]
},
"Add comments to tickets": {
"main": [
[
{
"node": "Process commenst per ticket",
"type": "main",
"index": 0
}
]
]
},
"Search persons by email": {
"main": [
[
{
"node": "Rename fields and keep only needed fields",
"type": "main",
"index": 0
}
]
]
},
"Pipedrive person Id found": {
"main": [
[
{
"node": "Get Zendesk comments for tickets",
"type": "main",
"index": 0
},
{
"node": "Add comments to tickets",
"type": "main",
"index": 0
}
],
[
{
"node": "NoOp1",
"type": "main",
"index": 0
}
]
]
},
"Process commenst per ticket": {
"main": [
[
{
"node": "Split comments to seperate items",
"type": "main",
"index": 0
}
]
]
},
"Get last execution timestamp": {
"main": [
[
{
"node": "Get tickets updated after last execution",
"type": "main",
"index": 0
}
]
]
},
"Get Zendesk comments for tickets": {
"main": [
[
{
"node": "Add comments to tickets",
"type": "main",
"index": 1
}
]
]
},
"Split comments to seperate items": {
"main": [
[
{
"node": "New comment",
"type": "main",
"index": 0
}
]
]
},
"Add comment as a note in Pipedrive": {
"main": [
[
{
"node": "Done processing",
"type": "main",
"index": 0
}
]
]
},
"Get tickets updated after last execution": {
"main": [
[
{
"node": "Channel is email",
"type": "main",
"index": 0
}
]
]
},
"Rename fields and keep only needed fields": {
"main": [
[
{
"node": "Add Pipedrive person Id to Zendesk tickets",
"type": "main",
"index": 1
}
]
]
},
"Add Pipedrive person Id to Zendesk tickets": {
"main": [
[
{
"node": "Pipedrive person Id found",
"type": "main",
"index": 0
}
]
]
},
"Remove duplicates to make search efficient": {
"main": [
[
{
"node": "Search persons by email",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
pipedriveApizendeskApi
Pro
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How this works
This workflow synchronises customer data between Pipedrive and Zendesk, ensuring that person IDs from Pipedrive are accurately linked to Zendesk tickets for better support tracking and personalised responses. It benefits sales and support teams who manage leads across both platforms, reducing manual data entry and preventing mismatches during ticket handling. The key step involves fetching recent Zendesk ticket comments via HTTP requests, then merging them with Pipedrive details to update tickets seamlessly on a scheduled basis.
Use this workflow for routine overnight syncs in mid-sized teams relying on Pipedrive for CRM and Zendesk for helpdesk, especially when ticket volumes are moderate to avoid API limits. Avoid it for real-time needs or very high-volume environments, where custom API integrations might be more efficient. Common variations include adding email notifications for sync failures or extending to other fields like custom notes.
About this workflow
Functionitem Zendesk. Uses noOp, functionItem, httpRequest, zendesk. Scheduled trigger; 21 nodes.
Source: https://github.com/Zie619/n8n-workflows — original creator credit. Request a take-down →
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