Redowan Ahmed Farhan This workflow corresponds to n8n.io template #17053 — we link there as the canonical source.
This workflow follows the Error Trigger → Gmail recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"id": "FpauF9jfmoRaFe8q",
"name": "Abandoned Cart Recovery Engine",
"tags": [],
"nodes": [
{
"id": "51574280-e48b-4296-99a7-6e1ef44a1999",
"name": "Overview",
"type": "n8n-nodes-base.stickyNote",
"position": [
-544,
-240
],
"parameters": {
"color": 7,
"width": 560,
"height": 1144,
"content": "## \ud83d\uded2 Abandoned Cart Recovery Engine\n\nDetects Shopify checkouts abandoned in real time, waits 15 minutes to confirm non-completion, then sends a personalized multi-channel recovery sequence via email and WhatsApp with a time-limited discount code.\n\n**Perfect for:** ecommerce teams managing cart abandonment and customer retention.\n\n---\n\n## How it works\n\n1. **Checkout Abandoned** \u2014 Shopify trigger fires when a checkout is created.\n2. **Wait 15 Min** \u2014 Pauses execution to allow customer time to complete manually.\n3. **Check Order Status** \u2014 HTTP request queries Shopify for orders matching the checkout token.\n4. **Order Completed?** \u2014 If condition: branches on whether an order exists.\n5. **Cart Converted** \u2014 No-op endpoint if order already completed (ends flow).\n6. **Build Recovery Message** \u2014 Set node extracts customer email, phone, cart items, and constructs recovery variables.\n7. **Send Recovery Email** \u2014 Gmail node sends personalized HTML email with discount code and checkout link.\n8. **Send Recovery WhatsApp** \u2014 WhatsApp node sends compact SMS-style message to customer phone.\n9. **Error Trigger** \u2014 Error handler catches any workflow failure.\n10. **Notify Ops** \u2014 Slack node alerts ops team if error occurs.\n\n---\n\n## Setup (about 15 minutes)\n\n1. **Shopify Admin API** \u2014 Connect your credential in *Checkout Abandoned*. Topic must be `checkouts/create`.\n2. **Shopify Admin Header Auth** \u2014 Add header auth credentials in *Check Order Status* pointing to `/admin/api/2024-01/orders.json`.\n3. **Gmail Account** \u2014 Connect Gmail OAuth in *Send Recovery Email*. Customize subject and HTML body if needed.\n4. **WhatsApp Business Account** \u2014 Connect and set `phoneNumberId` in *Send Recovery WhatsApp*.\n5. **Slack Account** \u2014 Connect Slack OAuth in *Notify Ops* and select your ops-alerts channel.\n> Adjust the wait time in *Wait 15 Min* from 15 minutes to match your recovery aggressiveness. Discount code is hardcoded in *Build Recovery Message* as `COMEBACK10` \u2014 update it to your active code."
},
"typeVersion": 1
},
{
"id": "c2f61d8f-b18e-4c8c-8ead-4be4fe4a001c",
"name": "1\ufe0f\u20e3 Trigger & Detect",
"type": "n8n-nodes-base.stickyNote",
"position": [
128,
-96
],
"parameters": {
"color": 5,
"width": 420,
"height": 496,
"content": "## 1\ufe0f\u20e3 Trigger & Detect\n\nThe **Checkout Abandoned** trigger watches Shopify for abandoned checkouts in real time. The **Wait 15 Min** node pauses before proceeding, giving customers a final window to complete their purchase manually without prompting."
},
"typeVersion": 1
},
{
"id": "c8664e30-6069-4070-92a7-57e5080a7fba",
"name": "2\ufe0f\u20e3 Verify & Decide",
"type": "n8n-nodes-base.stickyNote",
"position": [
592,
-64
],
"parameters": {
"color": 3,
"width": 420,
"height": 416,
"content": "## 2\ufe0f\u20e3 Verify & Decide\n\nThe **Check Order Status** node queries Shopify to confirm the cart is still abandoned. The **Order Completed?** condition branches: if an order exists, the **Cart Converted** endpoint stops the flow. Otherwise, recovery continues."
},
"typeVersion": 1
},
{
"id": "15330b06-e8c1-4260-8683-c98d11807f9a",
"name": "3\ufe0f\u20e3 Build & Send",
"type": "n8n-nodes-base.stickyNote",
"position": [
1072,
-176
],
"parameters": {
"color": 6,
"width": 420,
"height": 812,
"content": "## 3\ufe0f\u20e3 Build & Send\n\nThe **Build Recovery Message** node extracts customer contact info and cart contents into recovery variables. The **Send Recovery Email** and **Send Recovery WhatsApp** nodes fire in parallel, delivering personalized messages with the discount code and checkout link to both channels."
},
"typeVersion": 1
},
{
"id": "5ee042aa-f50b-4803-80bc-aed762791d43",
"name": "4\ufe0f\u20e3 Monitor",
"type": "n8n-nodes-base.stickyNote",
"position": [
128,
416
],
"parameters": {
"color": 4,
"width": 420,
"height": 388,
"content": "## 4\ufe0f\u20e3 Monitor\n\nThe **Error Trigger** catches any workflow failure. The **Notify Ops** node immediately alerts the ops team via Slack with error details and workflow name for rapid troubleshooting."
},
"typeVersion": 1
},
{
"id": "92919a2b-09cd-495b-85ab-ee2297d2d335",
"name": "Checkout Abandoned",
"type": "n8n-nodes-base.shopifyTrigger",
"position": [
160,
176
],
"parameters": {
"topic": "checkouts/create"
},
"typeVersion": 1
},
{
"id": "7ecb7715-84cf-4864-8104-4cdb73571c20",
"name": "Wait 15 Min",
"type": "n8n-nodes-base.wait",
"position": [
400,
176
],
"parameters": {
"unit": "minutes",
"amount": 15
},
"typeVersion": 1.1
},
{
"id": "2ae6793b-8f72-47bd-87b6-aab2c2fbff46",
"name": "Check Order Status",
"type": "n8n-nodes-base.httpRequest",
"maxTries": 3,
"position": [
640,
176
],
"parameters": {
"url": "=https://{{ $json.body.domain || \"YOUR_STORE\" }}.myshopify.com/admin/api/2024-01/orders.json",
"options": {
"timeout": 10000
},
"sendQuery": true,
"queryParameters": {
"parameters": [
{
"name": "checkout_token",
"value": "={{ $json.body.token }}"
}
]
}
},
"retryOnFail": true,
"typeVersion": 4.2,
"waitBetweenTries": 2000
},
{
"id": "2fb60fe1-dc86-4ed6-9aa7-b3ebb2d53e5b",
"name": "Order Completed?",
"type": "n8n-nodes-base.if",
"position": [
880,
176
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"id": "cond-order-completed",
"operator": {
"type": "number",
"operation": "gt"
},
"leftValue": "={{ ($json.orders || []).length }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.2
},
{
"id": "82a94e33-4fb3-4a41-be59-cec2e864beab",
"name": "Cart Converted",
"type": "n8n-nodes-base.noOp",
"position": [
1120,
64
],
"parameters": {},
"typeVersion": 1
},
{
"id": "d8a02a2e-70ab-4db8-98fb-f789f94b4e0a",
"name": "Build Recovery Message",
"type": "n8n-nodes-base.set",
"position": [
1120,
304
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a1",
"name": "customerEmail",
"type": "string",
"value": "={{ $('Checkout Abandoned').item.json.body.email }}"
},
{
"id": "a2",
"name": "customerPhone",
"type": "string",
"value": "={{ $('Checkout Abandoned').item.json.body.phone }}"
},
{
"id": "a3",
"name": "cartSummary",
"type": "string",
"value": "={{ ($('Checkout Abandoned').item.json.body.line_items || []).map(i => i.title + ' x' + i.quantity).join(', ') }}"
},
{
"id": "a4",
"name": "discountCode",
"type": "string",
"value": "COMEBACK10"
},
{
"id": "a5",
"name": "recoveryUrl",
"type": "string",
"value": "={{ $('Checkout Abandoned').item.json.body.abandoned_checkout_url }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "5b3667b4-d776-4d28-8f82-b28232feeea4",
"name": "Send Recovery Email",
"type": "n8n-nodes-base.gmail",
"maxTries": 2,
"position": [
1360,
224
],
"parameters": {
"sendTo": "={{ $json.customerEmail }}",
"message": "=<p>Still thinking it over? Here's 10% off to finish checking out: <b>{{ $json.discountCode }}</b></p><p>{{ $json.cartSummary }}</p><p><a href=\"{{ $json.recoveryUrl }}\">Complete your order</a></p>",
"options": {
"appendAttribution": false
},
"subject": "You left something in your cart \ud83d\udc40"
},
"retryOnFail": true,
"typeVersion": 2.1
},
{
"id": "40b0252b-b9d1-4431-b51a-34fd9bfa73da",
"name": "Send Recovery WhatsApp",
"type": "n8n-nodes-base.whatsApp",
"maxTries": 2,
"position": [
1360,
384
],
"parameters": {
"textBody": "=Hey! You left {{ $json.cartSummary }} in your cart. Use code {{ $json.discountCode }} for 10% off: {{ $json.recoveryUrl }}",
"operation": "send",
"phoneNumberId": "REPLACE_WITH_PHONE_NUMBER_ID",
"additionalFields": {},
"recipientPhoneNumber": "={{ $json.customerPhone }}"
},
"retryOnFail": true,
"typeVersion": 1.1,
"continueOnFail": true
},
{
"id": "0d94b82f-f1ca-44f2-a375-076a44a5bb91",
"name": "Error Trigger",
"type": "n8n-nodes-base.errorTrigger",
"position": [
160,
608
],
"parameters": {},
"typeVersion": 1
},
{
"id": "4371a190-103c-4d3c-a98e-e9678404a60f",
"name": "Notify Ops",
"type": "n8n-nodes-base.slack",
"position": [
400,
608
],
"parameters": {
"text": "=\ud83d\udea8 Abandoned Cart Recovery Engine failed: {{ $json.execution.error.message }} (workflow: {{ $json.workflow.name }})",
"select": "channel",
"channelId": {
"__rl": true,
"mode": "list",
"value": "REPLACE_WITH_CHANNEL_ID",
"cachedResultName": "ops-alerts"
},
"otherOptions": {}
},
"typeVersion": 2.3
}
],
"active": false,
"settings": {
"binaryMode": "separate",
"executionOrder": "v1"
},
"versionId": "1adc511f-bae1-45df-952d-4f07e3aab848",
"nodeGroups": [],
"connections": {
"Wait 15 Min": {
"main": [
[
{
"node": "Check Order Status",
"type": "main",
"index": 0
}
]
]
},
"Error Trigger": {
"main": [
[
{
"node": "Notify Ops",
"type": "main",
"index": 0
}
]
]
},
"Order Completed?": {
"main": [
[
{
"node": "Cart Converted",
"type": "main",
"index": 0
}
],
[
{
"node": "Build Recovery Message",
"type": "main",
"index": 0
}
]
]
},
"Check Order Status": {
"main": [
[
{
"node": "Order Completed?",
"type": "main",
"index": 0
}
]
]
},
"Checkout Abandoned": {
"main": [
[
{
"node": "Wait 15 Min",
"type": "main",
"index": 0
}
]
]
},
"Build Recovery Message": {
"main": [
[
{
"node": "Send Recovery Email",
"type": "main",
"index": 0
},
{
"node": "Send Recovery WhatsApp",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
This workflow listens for Shopify checkout creations, waits 15 minutes, checks whether the checkout converted into an order, and if not sends a recovery message via Gmail and WhatsApp, while reporting any workflow errors to a Slack channel. Triggers in Shopify when a checkout is…
Source: https://n8n.io/workflows/17053/ — original creator credit. Request a take-down →
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