Intuz This workflow corresponds to n8n.io template #18187 — we link there as the canonical source.
This workflow follows the Error Trigger → HTTP Request recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "sEuroExb82N769tT",
"name": "Analyze support requests and route tickets to Jira-V2",
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{
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{
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{
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{
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"type": "n8n-nodes-base.httpRequest",
"notes": "WAHA /api/files needs header X-Api-Key. Select credential 'WAHA Header Auth' (Header Auth, Name=X-Api-Key, Value=plain WAHA key) on this node after import. 401 here means the credential is not selected or the key is wrong.",
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{
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{
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{
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"notes": "Looks up requester in HubSpot",
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{
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{
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{
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{
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"parameters": {},
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{
"id": "1954cbc3-654d-4ee4-8c78-52ffdb9846cb",
"name": "Generate Jira Payload",
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{
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{
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{
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"name": "Identify Duplicate Issues",
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{
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"name": "Notify Slack of Duplicate",
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{
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"name": "Create Jira Issue4",
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{
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{
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{
"id": "c9deccee-eb54-41b1-a6c4-9dc94834e556",
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{
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"name": "Upload Jira Attachment4",
"type": "n8n-nodes-base.httpRequest",
"notes": "Attaches customer files to the ticket",
"onError": "continueRegularOutput",
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{
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{
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"name": "Slack Ticket Notification4",
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"notes": "Posts new ticket alert to Slack",
"onError": "continueRegularOutput",
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{
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{
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"name": "Should Stamp SLA?3",
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"parameters": {},
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{
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{
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"name": "Restore After Upload3",
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{
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"name": "Pass Ticket (No Raise)",
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{
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{
"id": "df248714-f6cd-41e7-9d57-ac4461ceea3d",
"name": "Every 10 Minutes1",
"type": "n8n-nodes-base.scheduleTrigger",
"notes": "Runs the SLA breach check on schedule",
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{
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"parameters": {},
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{
"id": "b16744d8-7e27-4fb7-a012-7828e5b680b3",
"name": "Search Breached Tickets1",
"type": "n8n-nodes-base.httpRequest",
"notes": "Finds tickets past their SLA deadline",
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{
"id": "bcf82b39-c899-4129-9b48-286fce330f8e",
"name": "Split Breached Issues1",
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"parameters": {},
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{
"id": "5d38e256-85da-46b9-9019-e52f800bb2ad",
"name": "Slack SLA Alert1",
"type": "n8n-nodes-base.slack",
"notes": "Posts SLA breach warning to Slack",
"onError": "continueRegularOutput",
"maxTries": 2,
"position": [
1632,
2288
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 2.2
},
{
"id": "ec16ac8c-6ef6-41af-afc6-73b6e9e21447",
"name": "Has Manager?1",
"type": "n8n-nodes-base.if",
"notes": "Checks if a manager is on record",
"position": [
1632,
2448
],
"parameters": {},
"typeVersion": 2
},
{
"id": "58c40165-7c92-4535-845b-b88bc4bf11e7",
"name": "Notify Manager1",
"type": "n8n-nodes-base.slack",
"notes": "Alerts the manager of the breach",
"onError": "continueRegularOutput",
"maxTries": 2,
"position": [
1872,
2368
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 2.2
},
{
"id": "e78b30ed-e265-4a3d-993e-be37f5409842",
"name": "Raise Priority?1",
"type": "n8n-nodes-base.if",
"notes": "Decides whether to escalate priority",
"position": [
1632,
2896
],
"parameters": {},
"typeVersion": 2
},
{
"id": "c5438d71-a082-46ac-8046-4c6e44167133",
"name": "Raise Jira Priority1",
"type": "n8n-nodes-base.httpRequest",
"notes": "Bumps ticket priority in Jira",
"onError": "continueRegularOutput",
"maxTries": 2,
"position": [
1872,
2800
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 4.2
},
{
"id": "70eaeee0-6275-44a2-a8cb-8da1c70b2eda",
"name": "Restore Before Mark1",
"type": "n8n-nodes-base.code",
"position": [
2112,
2800
],
"parameters": {},
"typeVersion": 2
},
{
"id": "4c188993-f1b3-4d3c-a637-1726ff8f5be4",
"name": "Mark SLA Notified1",
"type": "n8n-nodes-base.httpRequest",
"notes": "Flags ticket so it isn't re-alerted",
"onError": "continueRegularOutput",
"maxTries": 3,
"position": [
2352,
2688
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 4.2,
"waitBetweenTries": 1000
},
{
"id": "8f7b133c-3d5a-48d2-8f82-b76e7125648c",
"name": "Error Trigger",
"type": "n8n-nodes-base.errorTrigger",
"notes": "Catches failures from any node",
"position": [
672,
3312
],
"parameters": {},
"typeVersion": 1
},
{
"id": "b75b82af-da45-4846-b7c4-ce9989579bd8",
"name": "Format Error Payload",
"type": "n8n-nodes-base.code",
"position": [
912,
3312
],
"parameters": {},
"typeVersion": 2
},
{
"id": "ca3eb2b2-7fa3-46c6-8172-548382627935",
"name": "Slack Error Channel",
"type": "n8n-nodes-base.slack",
"notes": "Reports workflow errors to Slack",
"onError": "continueRegularOutput",
"maxTries": 2,
"position": [
1152,
3312
],
"parameters": {},
"retryOnFail": true,
"typeVersion": 2.2
},
{
"id": "20bc4225-5665-4818-80f1-00d75c74ab42",
"name": "Is Form Channel?",
"type": "n8n-nodes-base.if",
"notes": "Routes form submissions to a reply",
"position": [
8736,
1792
],
"parameters": {},
"typeVersion": 2
},
{
"id": "ab84ba12-22da-41ca-b9a1-f22b8593e9ff",
"name": "Hold Binary For Upload",
"type": "n8n-nodes-base.noOp",
"notes": "In-line file stash (old sub-workflow trigger). Do not fan this out as a dead-end.",
"position": [
2016,
1680
],
"parameters": {},
"typeVersion": 1
}
],
"active": false,
"settings": {
"binaryMode": "separate",
"executionOrder": "v1"
},
"versionId": "f0d9775e-8ebf-4f56-9521-70378e39d57b",
"nodeGroups": [],
"connections": {
"Error Trigger": {
"main": [
[
{
"node": "Format Error Payload",
"type": "main",
"index": 0
}
]
]
},
"Has Manager?1": {
"main": [
[
{
"node": "Notify Manager1",
"type": "main",
"index": 0
}
]
]
},
"Check for Media": {
"main": [
[
{
"node": "Fetch WAHA Media",
"type": "main",
"index": 0
}
],
[
{
"node": "Normalize WhatsApp Data",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Analysis": {
"main": [
[
{
"node": "Decode AI Analysis",
"type": "main",
"index": 0
}
]
]
},
"Parse WAHA Data": {
"main": [
[
{
"node": "Check for Media",
"type": "main",
"index": 0
}
]
]
},
"Fetch WAHA Media": {
"main": [
[
{
"node": "Restore WAHA Media Data",
"type": "main",
"index": 0
}
]
]
},
"Is Form Channel?": {
"main": [
[
{
"node": "Reply Form Success",
"type": "main",
"index": 0
}
]
]
},
"Load SLA Config1": {
"main": [
[
{
"node": "Search Breached Tickets1",
"type": "main",
"index": 0
}
]
]
},
"Raise Priority?1": {
"main": [
[
{
"node": "Raise Jira Priority1",
"type": "main",
"index": 0
}
],
[
{
"node": "Pass Ticket (No Raise)",
"type": "main",
"index": 0
}
]
]
},
"Every 10 Minutes1": {
"main": [
[
{
"node": "Load SLA Config1",
"type": "main",
"index": 0
}
]
]
},
"Merge All Results": {
"main": [
[
{
"node": "Is Form Channel?",
"type": "main",
"index": 0
}
]
]
},
"Create Jira Issue4": {
"main": [
[
{
"node": "Merge Jira Create Result4",
"type": "main",
"index": 0
}
]
]
},
"Decode AI Analysis": {
"main": [
[
{
"node": "Compute SLA and Team Allocation",
"type": "main",
"index": 0
}
]
]
},
"Load Configuration": {
"main": [
[
{
"node": "Prepare HubSpot Search Query",
"type": "main",
"index": 0
}
]
]
},
"Mark SLA Notified1": {
"main": [
[
{
"node": "Summarize Mark Result",
"type": "main",
"index": 0
}
]
]
},
"Prepare SLA Stamp3": {
"main": [
[
{
"node": "Should Stamp SLA?3",
"type": "main",
"index": 0
}
]
]
},
"Should Stamp SLA?3": {
"main": [
[
{
"node": "Stamp SLA Custom Fields4",
"type": "main",
"index": 0
}
],
[
{
"node": "Prepare Attachments4",
"type": "main",
"index": 0
}
]
]
},
"Skip Attachments?4": {
"main": [
[
{
"node": "Normalize Before Slack3",
"type": "main",
"index": 0
}
],
[
{
"node": "Upload Jira Attachment4",
"type": "main",
"index": 0
}
]
]
},
"Normalize Form Data": {
"main": [
[
{
"node": "Hold Binary For Upload",
"type": "main",
"index": 0
}
]
]
},
"Post HubSpot Search": {
"main": [
[
{
"node": "Consolidate HubSpot Results",
"type": "main",
"index": 0
}
]
]
},
"When Form Submitted": {
"main": [
[
{
"node": "Normalize Form Data",
"type": "main",
"index": 0
}
]
]
},
"When Gmail Received": {
"main": [
[
{
"node": "Normalize Gmail Data",
"type": "main",
"index": 0
}
]
]
},
"Build Primary Result": {
"main": [
[
{
"node": "Merge Ticket with Slack",
"type": "main",
"index": 0
}
]
]
},
"Filter WAHA Messages": {
"main": [
[
{
"node": "Parse WAHA Data",
"type": "main",
"index": 0
}
]
]
},
"Format Error Payload": {
"main": [
[
{
"node": "Slack Error Channel",
"type": "main",
"index": 0
}
]
]
},
"Normalize Gmail Data": {
"main": [
[
{
"node": "Hold Binary For Upload",
"type": "main",
"index": 0
}
]
]
},
"Prepare Attachments4": {
"main": [
[
{
"node": "Skip Attachments?4",
"type": "main",
"index": 0
}
]
]
},
"Raise Jira Priority1": {
"main": [
[
{
"node": "Restore Before Mark1",
"type": "main",
"index": 0
}
]
]
},
"Restore Before Mark1": {
"main": [
[
{
"node": "Mark SLA Notified1",
"type": "main",
"index": 0
}
]
]
},
"WAHA Support Webhook": {
"main": [
[
{
"node": "Filter WAHA Messages",
"type": "main",
"index": 0
}
]
]
},
"Generate Jira Payload": {
"main": [
[
{
"node": "Search Jira for Duplicates",
"type": "main",
"index": 0
}
]
]
},
"Restore After Upload3": {
"main": [
[
{
"node": "Normalize Before Slack3",
"type": "main",
"index": 0
}
]
]
},
"Filter Text for OpenAI": {
"main": [
[
{
"node": "OpenAI Analysis",
"type": "main",
"index": 0
}
]
]
},
"Hold Binary For Upload": {
"main": [
[
{
"node": "Load Configuration",
"type": "main",
"index": 0
}
]
]
},
"Pass Ticket (No Raise)": {
"main": [
[
{
"node": "Mark SLA Notified1",
"type": "main",
"index": 0
}
]
]
},
"Split Breached Issues1": {
"main": [
[
{
"node": "Slack SLA Alert1",
"type": "main",
"index": 0
},
{
"node": "Has Manager?1",
"type": "main",
"index": 0
},
{
"node": "Raise Priority?1",
"type": "main",
"index": 0
}
]
]
},
"Build Duplicated Result": {
"main": [
[
{
"node": "Notify Slack of Duplicate",
"type": "main",
"index": 0
}
]
]
},
"Merge Ticket with Slack": {
"main": [
[
{
"node": "Merge All Results",
"type": "main",
"index": 0
}
]
]
},
"Normalize Before Slack3": {
"main": [
[
{
"node": "Build Primary Result",
"type": "main",
"index": 0
},
{
"node": "Slack Ticket Notification4",
"type": "main",
"index": 0
}
]
]
},
"Normalize WhatsApp Data": {
"main": [
[
{
"node": "Hold Binary For Upload",
"type": "main",
"index": 0
}
]
]
},
"Restore WAHA Media Data": {
"main": [
[
{
"node": "Normalize WhatsApp Data",
"type": "main",
"index": 0
}
]
]
},
"Upload Jira Attachment4": {
"main": [
[
{
"node": "Restore After Upload3",
"type": "main",
"index": 0
}
]
]
},
"Restore After SLA Stamp3": {
"main": [
[
{
"node": "Prepare Attachments4",
"type": "main",
"index": 0
}
]
]
},
"Search Breached Tickets1": {
"main": [
[
{
"node": "Split Breached Issues1",
"type": "main",
"index": 0
}
]
]
},
"Stamp SLA Custom Fields4": {
"main": [
[
{
"node": "Restore After SLA Stamp3",
"type": "main",
"index": 0
}
]
]
},
"Identify Duplicate Issues": {
"main": [
[
{
"node": "Build Duplicated Result",
"type": "main",
"index": 0
}
],
[
{
"node": "Create Jira Issue4",
"type": "main",
"index": 0
}
]
]
},
"Merge Jira Create Result4": {
"main": [
[
{
"node": "Prepare SLA Stamp3",
"type": "main",
"index": 0
}
]
]
},
"Notify Slack of Duplicate": {
"main": [
[
{
"node": "Merge All Results",
"type": "main",
"index": 0
}
]
]
},
"Parse Deduplication Result": {
"main": [
[
{
"node": "Identify Duplicate Issues",
"type": "main",
"index": 0
}
]
]
},
"Search Jira for Duplicates": {
"main": [
[
{
"node": "Parse Deduplication Result",
"type": "main",
"index": 0
}
]
]
},
"Slack Ticket Notification4": {
"main": [
[
{
"node": "Merge Ticket with Slack",
"type": "main",
"index": 1
}
]
]
},
"Consolidate HubSpot Results": {
"main": [
[
{
"node": "Filter Text for OpenAI",
"type": "main",
"index": 0
}
]
]
},
"Prepare HubSpot Search Query": {
"main": [
[
{
"node": "Post HubSpot Search",
"type": "main",
"index": 0
}
]
]
},
"Compute SLA and Team Allocation": {
"main": [
[
{
"node": "Generate Jira Payload",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
Analyze incoming support requests, classify intent and priority with AI, create Jira tickets, assign the correct team, send Slack notifications, and track SLA deadlines. Supports Gmail, WhatsApp, forms, HubSpot CRM, OpenAI, Jira, and Slack integrations. Triggers when a new Gmail…
Source: https://n8n.io/workflows/18187/ — original creator credit. Request a take-down →
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