Beex 
This workflow corresponds to n8n.io template #12744 — we link there as the canonical source.
This workflow follows the HTTP Request → HubSpot recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "vca2Icaq6mJNY5pX",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "Sync Beex ticket messages to HubSpot activities",
"tags": [],
"nodes": [
{
"id": "167e4d54-f34b-49f9-ab0d-073cbf9df00e",
"name": "Beex Trigger",
"type": "n8n-nodes-beex.beexTrigger",
"notes": "Webhook",
"position": [
-1344,
192
],
"parameters": {
"eventTypes": [
"management_create"
]
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "e33d37fc-71c9-4d11-87ef-20f1c19066eb",
"name": "Get Phone",
"type": "n8n-nodes-base.set",
"position": [
-896,
192
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "a0186def-89ee-46af-a27f-932eec63f19a",
"name": "country_code",
"type": "string",
"value": "*insert country_code*"
},
{
"id": "2514e801-5d5f-4b0f-8651-d9cdcbd76a7c",
"name": "phone",
"type": "string",
"value": "={{ $json.data.phone_number }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "1990cfdb-0484-4dbb-985a-4775bbab27d6",
"name": "Search Contact",
"type": "n8n-nodes-base.hubspot",
"notes": "HubSpot",
"maxTries": 2,
"position": [
-672,
192
],
"parameters": {
"limit": 1,
"operation": "search",
"authentication": "appToken",
"filterGroupsUi": {
"filterGroupsValues": [
{
"filtersUi": {
"filterValues": [
{
"value": "={{ $json.country_code }}{{ $json.phone }}",
"propertyName": "phone|string"
}
]
}
}
]
},
"additionalFields": {
"properties": [
"firstname",
"phone"
]
}
},
"credentials": {
"hubspotAppToken": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"retryOnFail": true,
"typeVersion": 2.2,
"alwaysOutputData": false,
"waitBetweenTries": 2500
},
{
"id": "865d2f20-8719-4930-9cc9-3464cd0ab694",
"name": "Get Messages",
"type": "n8n-nodes-beex.beex",
"notes": "Ticket",
"position": [
-448,
192
],
"parameters": {
"id": "={{ $('Beex Trigger').item.json.data.ticket.id }}",
"resource": "tickets",
"operation": "get-messages"
},
"credentials": {
"beexApi": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"retryOnFail": true,
"typeVersion": 1,
"waitBetweenTries": 2500
},
{
"id": "2135aaa8-bb50-48e1-bc67-0f8ae6ea925e",
"name": "Routes",
"type": "n8n-nodes-base.switch",
"position": [
-224,
176
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "Text",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "4a384b72-6132-4cb6-9e73-a7dc718eaf2c",
"operator": {
"type": "string",
"operation": "notEmpty",
"singleValue": true
},
"leftValue": "={{ $json.message }}",
"rightValue": ""
}
]
},
"renameOutput": true
},
{
"outputKey": "Image",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "cbbd5016-5b93-4309-8872-82d3caee4d45",
"operator": {
"type": "string",
"operation": "regex"
},
"leftValue": "={{ $json.media_url }}",
"rightValue": "\\.(png|jpe?g|gif|bmp|webp|svg|tiff|avif|heic|ico)$"
}
]
},
"renameOutput": true
},
{
"outputKey": "Audio",
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "e697c4f6-3d92-49af-acb4-9239597c9a0c",
"operator": {
"type": "string",
"operation": "regex"
},
"leftValue": "={{ $json.media_url }}",
"rightValue": "\\.(mp3|wav|ogg|flac|aac|m4a|wma|opus|aiff?|alac|midi?)$"
}
]
},
"renameOutput": true
}
]
},
"options": {}
},
"typeVersion": 3.3
},
{
"id": "92c15f3e-0f63-46f5-af17-e920515e7c22",
"name": "Format Text",
"type": "n8n-nodes-base.set",
"notes": "HTML",
"position": [
0,
0
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "c8b22832-5c0d-4da6-9887-a23a9fba097a",
"name": "message",
"type": "string",
"value": "={{ \n time = $json.created_at.slice(11, 16), \n user = $json.person?.full_name ?? \"Unknown\", \n channel = $json.channel?.name ?? \"Unknown\", \n message = $json.message.replace(/[\\r\\n]+/g, \" \"), \n\n '<b>' + time + ' ' + user + ' (' + channel + ')' + ':</b><br/>' \n + message + \"<br/><br/>\" \n}}"
},
{
"id": "dd6d746a-0ab9-4f43-9206-7a8929164814",
"name": "created_at",
"type": "string",
"value": "={{ $json.created_at }}"
}
]
}
},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "3d669270-8d36-42ac-9383-4d169d8cc3af",
"name": "Format Image",
"type": "n8n-nodes-base.set",
"notes": "HTML",
"position": [
0,
192
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "d7d3023b-5262-439d-8afd-a337214723fe",
"name": "message",
"type": "string",
"value": "={{ \n time = $json.created_at.slice(11, 16), \n user = $json.person?.full_name ?? \"Unknown\", \n channel = $json.channel?.name ?? \"Unknown\", \n media_url = $json.media_url.trim(), \n\n '<b>' + time + ' ' + user + ' (' + channel + ')' + ':</b><br/>' \n + '<img src=' + media_url + ' width=350><br/><br/>' \n}}"
},
{
"id": "8bf8d3b1-4259-45f5-b18e-97d38e3e91be",
"name": "created_at",
"type": "string",
"value": "={{ $json.created_at }}"
}
]
}
},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "a34e65b7-6cd7-473f-858d-b61c09ed291a",
"name": "Format Audio",
"type": "n8n-nodes-base.set",
"notes": "HTML",
"position": [
0,
384
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "19742464-e12c-4a20-ad26-2c847eadd812",
"name": "message",
"type": "string",
"value": "={{ \n time = $json.created_at.slice(11, 16), \n user = $json.person?.full_name ?? \"Unknown\", \n channel = ($json.channel?.name ?? \"Unknown\") + \" Audio\", \n message = \"Audio-\" + $json.media_url.split(\"/\").last(), \n \n '<b>' + time + ' ' + user + ' (' + channel + ')' + ':</b><br/>' \n + message + \"<br/><br/>\" \n}}"
},
{
"id": "151a763c-c305-44d1-b437-c9d635922b98",
"name": "created_at",
"type": "string",
"value": "={{ $json.created_at }}"
}
]
}
},
"notesInFlow": true,
"typeVersion": 3.4
},
{
"id": "116ff56f-a2be-4cd0-9300-99b18179fcf0",
"name": "Merge",
"type": "n8n-nodes-base.merge",
"notes": "append",
"position": [
224,
176
],
"parameters": {
"numberInputs": 3
},
"notesInFlow": true,
"typeVersion": 3.2
},
{
"id": "60d68e56-c11e-4169-907d-2e118676eb91",
"name": "Sort Messages",
"type": "n8n-nodes-base.sort",
"notes": "created_at",
"position": [
448,
192
],
"parameters": {
"options": {},
"sortFieldsUi": {
"sortField": [
{
"fieldName": "created_at"
}
]
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "6257e5a4-4a4a-450a-9590-80625500b00d",
"name": "Consolidate Chat",
"type": "n8n-nodes-base.code",
"notes": "JavaScript",
"position": [
672,
192
],
"parameters": {
"jsCode": "let chat = \"\"\n\nfor (const item of $input.all()) {\n if (item.json.message) {\n chat += item.json.message.replaceAll('\"', '')\n }\n}\n\nreturn {chat}\n"
},
"notesInFlow": true,
"typeVersion": 2
},
{
"id": "51cc123e-8a09-4e85-a9d0-a07a25e541fe",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
-288,
-128
],
"parameters": {
"color": 7,
"width": 672,
"height": 704,
"content": "## Routing by message type\n- Depending on the type of message (text, image or audio) sent during the interaction, it will be given an equivalent HTML format. Then we consolidated."
},
"typeVersion": 1
},
{
"id": "b8479e5f-4aa9-472a-861c-2be7a3dd220f",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1392,
-128
],
"parameters": {
"color": 7,
"width": 432,
"height": 704,
"content": "## Beex Trigger Node + Filter\n- The trigger receives the `On Management Create` event\n- Currently, the workflow only accepts an event that uses WhatsApp messaging as its **channel**"
},
"typeVersion": 1
},
{
"id": "1d458282-73c3-4cd1-b32f-c7b1e305656a",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
384,
-128
],
"parameters": {
"color": 7,
"width": 704,
"height": 704,
"content": "## Logging Activity in HubSpot\n- We proceed to sort the messages by creation.\n- We consolidate the messages into a single record.\n- We record the activity of type `WHATS_APP` in HubSpot."
},
"typeVersion": 1
},
{
"id": "23ab178b-d25e-47cc-8db5-d10663eb557a",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
-960,
-128
],
"parameters": {
"color": 7,
"width": 672,
"height": 704,
"content": "## Retrieving Messages from BeexCC\n- We strategically obtain a valid phone number (*insert* the **country code**)\n- We are looking for HubSpot's contact information using their **phone number**\n- We obtain the messages created through the given interaction in BeexCC (use the ticket id of the initial trigger node)"
},
"typeVersion": 1
},
{
"id": "019f1c60-5857-4888-a7e4-1efa0d8c99fa",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-2176,
-336
],
"parameters": {
"width": 560,
"height": 1088,
"content": "# Sync Beex Ticket Messages to HubSpot Activities\n\n> **Requires:** Community node `n8n-nodes-beex`\n\n## Overview\nCaptures WhatsApp ticket classifications from Beex and syncs message history as HubSpot contact activities.\n\n## How it works \n1. **Beex Trigger** - Receives ticket classification events (On Management Create)\n2. **Filter** - Processes only WhatsApp Message channel events\n3. **Get Phone** - Extracts phone number (requires manual country code config)\n4. **Search Contact** - Locates HubSpot contact by phone number\n5. **Get Messages** - Retrieves all interaction messages using ticket ID\n6. **Route & Format** - Processes text/image/audio messages into HTML\n7. **Sort** - Orders messages by `created_at` timestamp\n8. **Consolidate** - Combines all messages into single HTML record for `hs_communication_body`\n9. **Register Activity** - Using the HubSpot API\n\n ## Setup steps\n\n### 1. Install Beex Package\n```\nn8n-nodes-beex\n```\n\n### 2. HubSpot Credentials\n- Create private app token with **Contacts** read/write permissions\n- Add credentials to HubSpot nodes\n\n### 3. Beex Configuration\n- Navigate to **Platform Settings \u2192 API Key and Callback**\n- Copy API key \u2192 paste into \"Get Messages\" node (`YOUR_TOKEN_HERE`)\n- Enable **Typing Registry in Callback Integration**\n\n### 4. Webhook Setup\n- Copy webhook URL from Beex trigger node (Test/Production)\n- Paste into Beex **Callback Integration** section\n- Save changes\n\n"
},
"typeVersion": 1
},
{
"id": "c5e2672a-ffb5-4241-a8b2-1ec9161c9e68",
"name": "Is WhatsApp Channel?",
"type": "n8n-nodes-base.filter",
"notes": "channel",
"position": [
-1120,
192
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "445968c3-d85f-4ed7-81a7-8d6b36ee0c0b",
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.data.ticket.channel.name }}",
"rightValue": "WhatsApp Message"
}
]
}
},
"notesInFlow": true,
"typeVersion": 2.2
},
{
"id": "47b21b35-4fb5-4aa9-9e23-dcbae718abe7",
"name": "Register Activity",
"type": "n8n-nodes-base.httpRequest",
"notes": "HubSpot",
"maxTries": 2,
"position": [
896,
192
],
"parameters": {
"url": "https://api.hubapi.com/crm/v3/objects/communications",
"method": "POST",
"options": {},
"jsonBody": "={\n \"properties\": {\n \"hs_communication_channel_type\": \"WHATS_APP\",\n \"hs_communication_logged_from\": \"CRM\",\n \"hs_communication_body\": \"{{ $json.chat }}\",\n \"hs_timestamp\": \"{{ $now.toMillis() }}\"\n },\n \"associations\": [\n {\n \"to\": {\n \"id\": {{ $('Search Contact').first().json.id }}\n },\n \"types\": [\n {\n \"associationCategory\": \"HUBSPOT_DEFINED\",\n \"associationTypeId\": 81\n }\n ]\n }\n ]\n}\n",
"sendBody": true,
"specifyBody": "json",
"authentication": "predefinedCredentialType",
"nodeCredentialType": "hubspotAppToken"
},
"credentials": {
"hubspotAppToken": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"retryOnFail": true,
"typeVersion": 4.3,
"waitBetweenTries": 2500
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "9ecd04c9-7205-4b43-96b7-d94818610ce6",
"connections": {
"Merge": {
"main": [
[
{
"node": "Sort Messages",
"type": "main",
"index": 0
}
]
]
},
"Routes": {
"main": [
[
{
"node": "Format Text",
"type": "main",
"index": 0
}
],
[
{
"node": "Format Image",
"type": "main",
"index": 0
}
],
[
{
"node": "Format Audio",
"type": "main",
"index": 0
}
]
]
},
"Get Phone": {
"main": [
[
{
"node": "Search Contact",
"type": "main",
"index": 0
}
]
]
},
"Format Text": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 0
}
]
]
},
"Beex Trigger": {
"main": [
[
{
"node": "Is WhatsApp Channel?",
"type": "main",
"index": 0
}
]
]
},
"Format Audio": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 2
}
]
]
},
"Format Image": {
"main": [
[
{
"node": "Merge",
"type": "main",
"index": 1
}
]
]
},
"Get Messages": {
"main": [
[
{
"node": "Routes",
"type": "main",
"index": 0
}
]
]
},
"Sort Messages": {
"main": [
[
{
"node": "Consolidate Chat",
"type": "main",
"index": 0
}
]
]
},
"Search Contact": {
"main": [
[
{
"node": "Get Messages",
"type": "main",
"index": 0
}
]
]
},
"Consolidate Chat": {
"main": [
[
{
"node": "Register Activity",
"type": "main",
"index": 0
}
]
]
},
"Is WhatsApp Channel?": {
"main": [
[
{
"node": "Get Phone",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
beexApihubspotAppToken
Pro
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About this workflow
This workflow detects ticket classification events in Beex where the communication channel was WhatsApp, extracts the messages from the interaction, and logs them as activity in the corresponding HubSpot contact. Beex Trigger Receives the ticket classification event via a…
Source: https://n8n.io/workflows/12744/ — original creator credit. Request a take-down →
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