Sync Zendesk Tickets to Your Hubspot Contacts

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "nodes": [
    {
      "id": "60e3ee97-68cb-46ef-8a92-a9e8d1cdd45d",
      "name": "Add Zendesk company data to Hubspot data",
      "type": "n8n-nodes-base.merge",
      "position": [
        1120,
        320
      ],
      "parameters": {
        "mode": "mergeByKey",
        "propertyName1": "properties.name.value",
        "propertyName2": "name"
      },
      "typeVersion": 1
    },
    {
      "id": "d72c4307-c24c-494f-b5c2-57fd44ede5a5",
      "name": "Set new last execution timestamp",
      "type": "n8n-nodes-base.functionItem",
      "position": [
        1820,
        300
      ],
      "parameters": {
        "functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nstaticData.lastExecution = $item(0).$node[\"Get last execution timestamp\"].executionTimeStamp;\n\nreturn item;"
      },
      "executeOnce": true,
      "typeVersion": 1
    },
    {
      "id": "c10e7993-4cd4-4b79-9dce-66097d797b30",
      "name": "Get last execution timestamp",
      "type": "n8n-nodes-base.functionItem",
      "position": [
        400,
        300
      ],
      "parameters": {
        "functionCode": "// Code here will run once per input item.\n// More info and help: https://docs.n8n.io/nodes/n8n-nodes-base.functionItem\n// Tip: You can use luxon for dates and $jmespath for querying JSON structures\n\n// Add a new field called 'myNewField' to the JSON of the item\nconst staticData = getWorkflowStaticData('global');\n\nif(!staticData.lastExecution){\n  staticData.lastExecution = new Date();\n}\n\nitem.executionTimeStamp = new Date();\nitem.lastExecution = staticData.lastExecution;\n\n\nreturn item;"
      },
      "typeVersion": 1
    },
    {
      "id": "3c154d99-7984-4561-9fdf-60b0f705c5ee",
      "name": "Get modified companies",
      "type": "n8n-nodes-base.hubspot",
      "position": [
        620,
        300
      ],
      "parameters": {
        "filters": {
          "since": "={{ $json[\"lastExecution\"] }}"
        },
        "resource": "company",
        "operation": "getRecentlyModified",
        "authentication": "appToken"
      },
      "credentials": {
        "hubspotAppToken": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "6f05aae1-731e-42cf-b403-baf5f86aa934",
      "name": "Get all Zendesk organisations",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        880,
        420
      ],
      "parameters": {
        "resource": "organization",
        "operation": "getAll",
        "returnAll": true
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "a8ae65dc-0c60-42cb-9996-26e84770e299",
      "name": "Company exists in Zendesk",
      "type": "n8n-nodes-base.if",
      "position": [
        1340,
        320
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{ $json[\"id\"] }}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "a81ff688-8639-476d-8274-383e5ff51b97",
      "name": "Create organisation",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        1600,
        400
      ],
      "parameters": {
        "name": "={{ $json[\"properties\"].name.value }}",
        "resource": "organization",
        "additionalFields": {
          "domain_names": "={{ $json[\"properties\"].domain.value }}"
        }
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "fd2780b3-c5cc-4535-ba71-840b13578a07",
      "name": "Update organisation",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        1600,
        200
      ],
      "parameters": {
        "id": "={{ $json[\"id\"] }}",
        "resource": "organization",
        "operation": "update",
        "updateFields": {
          "name": "={{ $json[\"properties\"].name.value }}",
          "domain_names": "={{ $json[\"properties\"].domain.value }}"
        }
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "7f19e5ba-e973-4e6c-a2d0-a320ac314fa6",
      "name": "Every 5 minutes",
      "type": "n8n-nodes-base.cron",
      "position": [
        180,
        300
      ],
      "parameters": {
        "triggerTimes": {
          "item": [
            {
              "mode": "everyX",
              "unit": "minutes",
              "value": 5
            }
          ]
        }
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "Every 5 minutes": {
      "main": [
        [
          {
            "node": "Get last execution timestamp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create organisation": {
      "main": [
        [
          {
            "node": "Set new last execution timestamp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Update organisation": {
      "main": [
        [
          {
            "node": "Set new last execution timestamp",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get modified companies": {
      "main": [
        [
          {
            "node": "Get all Zendesk organisations",
            "type": "main",
            "index": 0
          },
          {
            "node": "Add Zendesk company data to Hubspot data",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Company exists in Zendesk": {
      "main": [
        [
          {
            "node": "Update organisation",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create organisation",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get last execution timestamp": {
      "main": [
        [
          {
            "node": "Get modified companies",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get all Zendesk organisations": {
      "main": [
        [
          {
            "node": "Add Zendesk company data to Hubspot data",
            "type": "main",
            "index": 1
          }
        ]
      ]
    },
    "Add Zendesk company data to Hubspot data": {
      "main": [
        [
          {
            "node": "Company exists in Zendesk",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• hubspotAppToken
• zendeskApi

About this workflow

This workflow automatically syncs your Zendesk tickets to your HubSpot contacts. Every 5 minutes, your HubSpot account collects all the newly modified data and updates it into your Zendesk account, updating the current tickets or creating new ones. Zendesk account and Zendesk…

Source: https://n8n.io/workflows/1840/ — original creator credit. Request a take-down →

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