n8n Team This workflow corresponds to n8n.io template #1821 — we link there as the canonical source.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"nodes": [
{
"id": "1c041974-2a1f-4464-be3e-70b8a700f40d",
"name": "Get ticket",
"type": "n8n-nodes-base.zendesk",
"position": [
460,
480
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "get"
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "a4a05b2a-2382-44af-8226-a2c60bee1ce3",
"name": "Create task",
"type": "n8n-nodes-base.asana",
"position": [
1000,
580
],
"parameters": {
"name": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
"workspace": "1177253494675264",
"otherProperties": {
"assignee": "1202718619090236",
"assignee_status": "inbox"
}
},
"credentials": {
"asanaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "55128ee9-9210-4341-bf9a-2e4ea415b668",
"name": "IF",
"type": "n8n-nodes-base.if",
"position": [
820,
480
],
"parameters": {
"conditions": {
"string": [
{
"value1": "={{$node[\"Determine\"].json[\"Asana GID\"]}}",
"operation": "isNotEmpty"
}
]
}
},
"typeVersion": 1
},
{
"id": "6319045c-7df8-4031-b738-835f8fe12d06",
"name": "Update ticket",
"type": "n8n-nodes-base.zendesk",
"notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
"position": [
1180,
580
],
"parameters": {
"id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
"operation": "update",
"updateFields": {
"customFieldsUi": {
"customFieldsValues": [
{
"id": 6707064637597,
"value": "={{$node[\"Create task\"].json[\"gid\"]}}"
}
]
}
}
},
"credentials": {
"zendeskApi": {
"name": "<your credential>"
}
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "39172e43-def7-4e05-9ce3-6d0bb1c3ff59",
"name": "Determine",
"type": "n8n-nodes-base.function",
"notes": "if issue was created already in Jira",
"position": [
640,
480
],
"parameters": {
"functionCode": "/* configure here YOUR_AWS_SECRET_KEY_HERE=================== */\n/* Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6707064637597;\n\n/* YOUR_AWS_SECRET_KEY_HERE================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n \n // instantiate a new variable for status\n var custom_fields = item.json[\"custom_fields\"];\n var asana_gid = \"\";\n for (var i = 0; i < custom_fields.length; i++) {\n if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n asana_gid = custom_fields[i].value;\n break;\n }\n }\n\n // push the new item to the new_items array\n new_items.push({\n \"Asana GID\": asana_gid\n });\n}\n\nreturn new_items;"
},
"notesInFlow": true,
"typeVersion": 1
},
{
"id": "26f2aaf3-8b21-429f-bfec-c5876792d4b9",
"name": "Create comment on existing task",
"type": "n8n-nodes-base.asana",
"position": [
1000,
380
],
"parameters": {
"id": "={{$node[\"Determine\"].json[\"Asana GID\"]}}",
"text": "=<body>{{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}</body>",
"resource": "taskComment",
"isTextHtml": true,
"additionalFields": {}
},
"credentials": {
"asanaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "bbbf0fc1-3fa7-4a15-a949-c8d9d5e32031",
"name": "On new Zendesk ticket",
"type": "n8n-nodes-base.webhook",
"position": [
280,
480
],
"parameters": {
"path": "4637a853-0b3a-43d4-9d76-92e1ce87889d",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 1
}
],
"connections": {
"IF": {
"main": [
[
{
"node": "Create comment on existing task",
"type": "main",
"index": 0
}
],
[
{
"node": "Create task",
"type": "main",
"index": 0
}
]
]
},
"Determine": {
"main": [
[
{
"node": "IF",
"type": "main",
"index": 0
}
]
]
},
"Get ticket": {
"main": [
[
{
"node": "Determine",
"type": "main",
"index": 0
}
]
]
},
"Create task": {
"main": [
[
{
"node": "Update ticket",
"type": "main",
"index": 0
}
]
]
},
"On new Zendesk ticket": {
"main": [
[
{
"node": "Get ticket",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
asanaApizendeskApi
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About this workflow
This workflow creates an Asana task when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the task in Asana. Zendesk account and Zendesk credentials. Asana account and Asana credentials. Asana workspace to create tasks in.…
Source: https://n8n.io/workflows/1821/ — original creator credit. Request a take-down →
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