Sync Zendesk Tickets with Subsequent Comments to Jira Issues

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "nodes": [
    {
      "id": "b374f136-0050-40ea-b889-03c1e20a161e",
      "name": "IF",
      "type": "n8n-nodes-base.if",
      "position": [
        1000,
        300
      ],
      "parameters": {
        "conditions": {
          "string": [
            {
              "value1": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
              "operation": "isNotEmpty"
            }
          ]
        }
      },
      "typeVersion": 1
    },
    {
      "id": "52e85300-9a2f-45e9-973e-0fda49a50bf1",
      "name": "Create issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        1180,
        400
      ],
      "parameters": {
        "project": "10000",
        "summary": "={{$node[\"Get ticket\"].json[\"subject\"]}}",
        "issueType": "10003",
        "additionalFields": {
          "description": "=See Zendesk issue at: https://n8n.zendesk.com/agent/tickets/{{$node[\"Get ticket\"].json[\"id\"]}}"
        }
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "85c93002-95d3-434d-b9e9-10ef714432b1",
      "name": "Update ticket",
      "type": "n8n-nodes-base.zendesk",
      "notes": "Update the Zendesk ticket by adding the Jira issue key to the \"Jira Issue Key\" field.",
      "position": [
        1360,
        400
      ],
      "parameters": {
        "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
        "operation": "update",
        "updateFields": {
          "customFieldsUi": {
            "customFieldsValues": [
              {
                "id": 6689934837021,
                "value": "={{$node[\"Create issue\"].json[\"key\"]}}"
              }
            ]
          }
        }
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "id": "3aa0dff6-f4a5-47c1-9843-271b78bfbf36",
      "name": "Get ticket",
      "type": "n8n-nodes-base.zendesk",
      "position": [
        640,
        300
      ],
      "parameters": {
        "id": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"id\"]}}",
        "operation": "get"
      },
      "credentials": {
        "zendeskApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "efd1f838-226f-4869-83f8-086d31f8a9bc",
      "name": "Determine",
      "type": "n8n-nodes-base.function",
      "notes": "if issue was created already in Jira",
      "position": [
        820,
        300
      ],
      "parameters": {
        "functionCode": "/* configure here YOUR_AWS_SECRET_KEY_HERE=================== */\n/*  Zendesk field ID which represents the \"Jira Issue Key\" field.\n*/\nconst ISSUE_KEY_FIELD_ID = 6689934837021;\n\n/* YOUR_AWS_SECRET_KEY_HERE================================== */\nnew_items = [];\n\nfor (item of $items(\"Get ticket\")) {\n    \n    // instantiate a new variable for status\n    var custom_fields = item.json[\"custom_fields\"];\n    var jira_issue_key = \"\";\n    for (var i = 0; i < custom_fields.length; i++) {\n        if (custom_fields[i].id == ISSUE_KEY_FIELD_ID) {\n            jira_issue_key = custom_fields[i].value;\n            break;\n        }\n    }\n\n    // push the new item to the new_items array\n    new_items.push({\n        \"Jira issue key\": jira_issue_key\n    });\n}\n\nreturn new_items;"
      },
      "notesInFlow": true,
      "typeVersion": 1
    },
    {
      "id": "41a1c04b-561b-41e3-be6e-fc953319abc1",
      "name": "Create comment to existing issue",
      "type": "n8n-nodes-base.jira",
      "position": [
        1180,
        200
      ],
      "parameters": {
        "comment": "={{$node[\"On new Zendesk ticket\"].json[\"body\"][\"comment\"]}}",
        "options": {},
        "issueKey": "={{$node[\"Determine\"].json[\"Jira issue key\"]}}",
        "resource": "issueComment"
      },
      "credentials": {
        "jiraSoftwareCloudApi": {
          "name": "<your credential>"
        }
      },
      "typeVersion": 1
    },
    {
      "id": "33e0121e-703d-4c60-b257-a89a99db771a",
      "name": "On new Zendesk ticket",
      "type": "n8n-nodes-base.webhook",
      "position": [
        460,
        300
      ],
      "parameters": {
        "path": "d596c0c6-7377-4a17-9ed5-6ee953f072b9",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 1
    }
  ],
  "connections": {
    "IF": {
      "main": [
        [
          {
            "node": "Create comment to existing issue",
            "type": "main",
            "index": 0
          }
        ],
        [
          {
            "node": "Create issue",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Determine": {
      "main": [
        [
          {
            "node": "IF",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Get ticket": {
      "main": [
        [
          {
            "node": "Determine",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Create issue": {
      "main": [
        [
          {
            "node": "Update ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "On new Zendesk ticket": {
      "main": [
        [
          {
            "node": "Get ticket",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• jiraSoftwareCloudApi
• zendeskApi

About this workflow

This workflow creates a Jira issue when a new ticket is created in Zendesk. Subsequent comments on the ticket in Zendesk are added as comments to the issue in Jira. Zendesk account and Zendesk credentials. Jira account and Jira credentials. Jira project to create issues in. The…

Source: https://n8n.io/workflows/1833/ — original creator credit. Request a take-down →

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