Cameron Booth This workflow corresponds to n8n.io template #11613 — we link there as the canonical source.
This workflow follows the Agent → OpenAI Chat recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"id": "ZgwQCEBJf3pzC9En",
"name": "My workflow",
"tags": [],
"nodes": [
{
"id": "64dd69a9-a2d4-4178-b02c-68c0351fdab6",
"name": "OpenAI Model",
"type": "@n8n/n8n-nodes-langchain.lmChatOpenAi",
"position": [
1616,
1184
],
"parameters": {
"options": {}
},
"typeVersion": 1
},
{
"id": "d84f2d34-f774-4dbd-bd9e-c183dba4c257",
"name": "Agent",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
1616,
1008
],
"parameters": {
"text": "={{ $json.body }}",
"options": {
"systemMessage": "=You are a support ticket intake and triage assistant. Your job is to collect user information and classify support requests.\n\nCLASSIFICATION CATEGORIES:\n- billing: Payment issues, invoices, subscriptions, refunds, pricing\n- product_question: How-to questions, feature usage, general inquiries\n- bug_report: Errors, broken features, technical malfunctions\n- cancellation_risk: Intent to cancel, threats to leave, competitor mentions\n- feature_request: Requests for new features or enhancements\n- other: Anything else\n\nCONVERSATION CONTEXT:\nUser Message: {{ $json.chatInput }}\nChat History: {{ $json.chatHistory || 'None' }}\n\n\nNOW ANALYZE THE CURRENT CONVERSATION AND RESPOND WITH JSON ONLY:"
},
"promptType": "define"
},
"typeVersion": 1.7
},
{
"id": "cbe855a2-7873-4ebc-b5f8-3d396cbe22a9",
"name": "If",
"type": "n8n-nodes-base.if",
"position": [
2192,
1056
],
"parameters": {
"options": {},
"conditions": {
"options": {
"version": 2,
"leftValue": "",
"caseSensitive": true,
"typeValidation": "strict"
},
"combinator": "and",
"conditions": [
{
"id": "334308d9-d1bd-4e18-b11e-4dab0ad4a21d",
"operator": {
"type": "number",
"operation": "equals"
},
"leftValue": "={{ $json.itemsReceived }}",
"rightValue": 0
}
]
}
},
"typeVersion": 2.2
},
{
"id": "d22660ca-5ada-4b30-a891-458d14d9622e",
"name": "Create User",
"type": "@xano/n8n-nodes-preview-xano.xano",
"position": [
2416,
976
],
"parameters": {},
"credentials": {},
"typeVersion": 1
},
{
"id": "ea0be227-5c21-41db-9491-32075ffee164",
"name": "_Create Support Ticket",
"type": "@xano/n8n-nodes-preview-xano.xano",
"position": [
2624,
976
],
"parameters": {},
"credentials": {},
"typeVersion": 1
},
{
"id": "f8c94569-bb62-420d-9063-8bbc538b6ef8",
"name": "Create Support Ticket_",
"type": "@xano/n8n-nodes-preview-xano.xano",
"position": [
2416,
1168
],
"parameters": {},
"credentials": {},
"typeVersion": 1
},
{
"id": "fa82e65f-0893-42af-9273-73cafe544bd3",
"name": "Ticket Ingestion",
"type": "n8n-nodes-base.webhook",
"position": [
1232,
1072
],
"parameters": {
"path": "fa4b1026-bc47-4d9d-b202-7c97f0d1b9e2",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2.1
},
{
"id": "7fa911f3-7e21-46b6-94c3-bb54ba422e6d",
"name": "Agent Response",
"type": "n8n-nodes-base.webhook",
"position": [
1296,
1520
],
"parameters": {
"path": "dfc07bd5-0904-4deb-b124-926861a65abe",
"options": {},
"httpMethod": "POST"
},
"typeVersion": 2.1
},
{
"id": "ad2d516a-f8e7-42e3-9285-70313726c58a",
"name": "Search row",
"type": "@xano/n8n-nodes-preview-xano.xano",
"position": [
1904,
1008
],
"parameters": {},
"credentials": {},
"typeVersion": 1
},
{
"id": "ee1c663e-1b9e-4591-a56d-f784a1d2418c",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
1168,
864
],
"parameters": {
"color": 7,
"width": 704,
"height": 464,
"content": "## Webhook request\n- Simulate a webhook request through your Xano Function, or configure to listen to actual data from your ticketing platform of choice."
},
"typeVersion": 1
},
{
"id": "0cf10441-9ae0-43c0-b867-ec73377f1013",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
1168,
1360
],
"parameters": {
"color": 7,
"width": 368,
"height": 304,
"content": "## Listening request\n- Once Xano is done performing the analysis, the returned data is brought back into n8n for further automations!"
},
"typeVersion": 1
},
{
"id": "ea07ba0b-1dd6-4d84-bacc-5136a1fa05a5",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
0,
0
],
"parameters": {
"width": 1136,
"height": 1328,
"content": "# **How It Works**\n1. **n8n receives incoming data**\n A webhook, form submission, ticket, or event enters your workflow and provides the raw payload to process.\n\n2. **Data is enriched or classified**\n n8n can transform the payload or use an AI Agent to categorize the issue, extract fields, or generate structured information.\n\n3. **n8n connects directly to Xano**\n With one credential setup, the Xano Node lets you search, create, or update records. There are no headers or manual API calls required.\n\n4. **Xano runs your backend logic**\n Triggers, escalation rules, validations, and agentic workflows activate automatically and return a structured result.\n\n5. **n8n routes the outcome anywhere**\n Slack, email, CRMs, databases: n8n continues the automation using the decision or enriched data sent back from Xano.\n\n\n# **How to Set It Up**\n1. **Create a Xano Access Token**\n Open your Xano instance, go to *Metadata API \u2192 Manage Access Tokens*, and generate a new token. Copy the token and your instance\u2019s base URL.\n\n2. **Install the snippet within your Xano Instance [here!](\\https://www.xano.com/snippet/sZlboSHV)**\n\n3. **Add Xano credentials in n8n**\n In n8n, go to *Credentials*, create a new **Xano** credential, and paste in the base URL and access token. Test the connection to confirm it\u2019s working.\n\n4. **Load your tables inside the workflow**\n Add a Xano Node to your n8n workflow. Select your credential, choose a table, and pick an operation like **Search**, **Create**, or **Update**.\n\n5. **Connect your workflow steps**\n Receive data via webhook, classify it with an n8n Agent if needed, and pass the structured output directly into your Xano Node.\n\n6. **Let Xano run your backend logic**\n When n8n writes to Xano, triggers or agentic workflows inside your workspace process the data automatically and send a result back to n8n.\n\n# Customize\n### Row Operations:\n- **Create Row** (`createRow`) \nCreate a new row in a selected table.\n\n- **Update Row** (`updateRow`) \nUpdate a row with specific field values.\n\n- **Delete Single Content** (`deleteSingleContent`) \nDelete a single row by ID.\n\n- **Get a Row** (`getSingleContent`) \nFetch a row by ID.\n\n- **Get Many Rows** (`getTableContent`) \nFetch multiple rows with pagination.\n\n- **Create Bulk Rows** (`bulkCreateContent`) \nInsert multiple rows.\n\n- **Update Bulk Rows** (`bulkUpdateContent`) \nBulk update multiple records.\n\n- **Search Rows** (`searchRow`) \nSearch using filter queries (JSON input)."
},
"typeVersion": 1
},
{
"id": "5f17432a-5512-413e-b263-2ad9895300c1",
"name": "Sticky Note6",
"type": "n8n-nodes-base.stickyNote",
"position": [
1888,
864
],
"parameters": {
"color": 7,
"width": 912,
"height": 464,
"content": "## Check if a user exists, then do something!\n- If this request is coming from a new user, we first want to create a user, then their support ticket. Otherwise, let's just create their support ticket inside of Xano!"
},
"typeVersion": 1
},
{
"id": "7fb65382-9f29-414f-a28c-4c46b47eb1bb",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
1760,
-128
],
"parameters": {
"color": 6,
"width": 1024,
"height": 608,
"content": "@[youtube](XLXCS-USO3Y)"
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"executionOrder": "v1"
},
"versionId": "beefc46c-04e3-4948-9573-bc180c1283c7",
"connections": {
"If": {
"main": [
[
{
"node": "Create User",
"type": "main",
"index": 0
}
],
[
{
"node": "Create Support Ticket_",
"type": "main",
"index": 0
}
]
]
},
"Agent": {
"main": [
[
{
"node": "Search row",
"type": "main",
"index": 0
}
]
]
},
"Search row": {
"main": [
[
{
"node": "If",
"type": "main",
"index": 0
}
]
]
},
"Create User": {
"main": [
[
{
"node": "_Create Support Ticket",
"type": "main",
"index": 0
}
]
]
},
"OpenAI Model": {
"ai_languageModel": [
[
{
"node": "Agent",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Ticket Ingestion": {
"main": [
[
{
"node": "Agent",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
This template demonstrates how to combine n8n, OpenAI agents, and the new Xano Node to build an intelligent support-ticket routing system — without writing a single API call.
Source: https://n8n.io/workflows/11613/ — original creator credit. Request a take-down →
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