Jyothish S L This workflow corresponds to n8n.io template #15522 — we link there as the canonical source.
This workflow follows the Gmail → Gmail Trigger recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"id": "ANM0XWTjlsQvNUbf",
"meta": {
"templateCredsSetupCompleted": true
},
"name": "AI Ticket Classifier",
"tags": [],
"nodes": [
{
"id": "2624805e-f8f9-4cb7-8de2-c3ae7cd2f975",
"name": "Get many messages",
"type": "n8n-nodes-base.gmail",
"position": [
-576,
-240
],
"parameters": {
"limit": 1,
"filters": {},
"operation": "getAll"
},
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
},
"typeVersion": 2.2
},
{
"id": "c9ed6968-dbad-4990-bbdd-cd97f3b09d28",
"name": "Text Classifier",
"type": "@n8n/n8n-nodes-langchain.textClassifier",
"position": [
-304,
-288
],
"parameters": {
"options": {
"systemPromptTemplate": "You are an intelligent email and support ticket classifier.\n\nClassify the user's message into exactly ONE of these categories:{categories}\n"
},
"inputText": "={{ $json.Subject }}",
"categories": {
"categories": [
{
"category": "Payment Issue",
"description": "Issues related to payment failure, duplicate payment, refund requests, subscription activation, invoice problems, or money deducted from customer account."
},
{
"category": "Login Failure",
"description": "Issues where users cannot log in, forgot password, account locked, OTP problems, authentication failure, or access denied."
},
{
"category": "Enhancement Request",
"description": "Requests for new features, UI improvements, integrations, performance enhancements, or product suggestions."
},
{
"category": "Fraud Alert",
"description": "Unauthorized access attempts, suspicious transactions, account hacking concerns, phishing reports, or security-related complaints."
},
{
"category": "Other",
"description": "Unclassified "
}
]
}
},
"typeVersion": 1.1
},
{
"id": "647ddb9c-73dc-42b4-bf8b-cc0ef7fe34f1",
"name": "Ollama Model",
"type": "@n8n/n8n-nodes-langchain.lmOllama",
"position": [
-304,
112
],
"parameters": {
"model": "llama3:latest",
"options": {
"lowVram": true
}
},
"credentials": {
"ollamaApi": {
"name": "<your credential>"
}
},
"typeVersion": 1
},
{
"id": "832507a4-bce5-4d85-af99-fe775b2e53bf",
"name": "Insert rows in a table",
"type": "n8n-nodes-base.postgres",
"position": [
1408,
-256
],
"parameters": {
"table": {
"__rl": true,
"mode": "list",
"value": "tickets",
"cachedResultName": "tickets"
},
"schema": {
"__rl": true,
"mode": "list",
"value": "public",
"cachedResultName": "public"
},
"columns": {
"value": {
"status": "Active",
"message": "={{ $('Get many messages').item.json.snippet }}",
"subject": "={{ $('Get many messages').item.json.Subject }}",
"category": "Oher Unclassified",
"priority": "Less",
"sentiment": "NA",
"assigned_to": "={{ $json.id }}",
"ticket_number": "={{ $('Code in JavaScript').item.json.ticket_number }}",
"customer_email": "={{ $('Get many messages').item.json.From }}"
},
"schema": [
{
"id": "id",
"type": "number",
"display": true,
"removed": true,
"required": false,
"displayName": "id",
"defaultMatch": true,
"canBeUsedToMatch": true
},
{
"id": "ticket_number",
"type": "string",
"display": true,
"required": true,
"displayName": "ticket_number",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "customer_email",
"type": "string",
"display": true,
"required": true,
"displayName": "customer_email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "subject",
"type": "string",
"display": true,
"required": false,
"displayName": "subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "message",
"type": "string",
"display": true,
"required": false,
"displayName": "message",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "category",
"type": "string",
"display": true,
"required": false,
"displayName": "category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "priority",
"type": "string",
"display": true,
"required": false,
"displayName": "priority",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sentiment",
"type": "string",
"display": true,
"required": false,
"displayName": "sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status",
"type": "string",
"display": true,
"required": false,
"displayName": "status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "assigned_to",
"type": "number",
"display": true,
"required": false,
"displayName": "assigned_to",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "created_at",
"type": "dateTime",
"display": true,
"required": false,
"displayName": "created_at",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "updated_at",
"type": "dateTime",
"display": true,
"required": false,
"displayName": "updated_at",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"credentials": {
"postgres": {
"name": "<your credential>"
}
},
"typeVersion": 2.6
},
{
"id": "5eeb559e-759c-4566-aaa6-670c091f336a",
"name": "Code in JavaScript",
"type": "n8n-nodes-base.code",
"position": [
960,
-256
],
"parameters": {
"jsCode": "for (const item of $input.all()) {\n\n const now = new Date();\n\n const year = now.getFullYear();\n const month = String(now.getMonth() + 1).padStart(2, '0');\n const day = String(now.getDate()).padStart(2, '0');\n const hours = String(now.getHours()).padStart(2, '0');\n const minutes = String(now.getMinutes()).padStart(2, '0');\n const seconds = String(now.getSeconds()).padStart(2, '0');\n const random = Math.floor(100 + Math.random() * 900);\n\n const ticketId =\n `TKT[Other]-${year}${month}${day}-${hours}${minutes}${seconds}-${random}`;\n\n item.json.ticket_number = ticketId;\n\n\n item.json.myNewField = $input.first().json.myNewField;\n}\n\nreturn $input.all();"
},
"typeVersion": 2
},
{
"id": "9baf8647-e6b9-4320-9f1a-ba2ecad19093",
"name": "Select rows from a table",
"type": "n8n-nodes-base.postgres",
"position": [
1184,
-256
],
"parameters": {
"table": {
"__rl": true,
"mode": "list",
"value": "support_persons",
"cachedResultName": "support_persons"
},
"where": {
"values": [
{
"value": "={{ $json.myNewField }}",
"column": "skill_category",
"condition": "LIKE"
},
{
"value": "5",
"column": "active_tickets",
"condition": "<"
}
]
},
"schema": {
"__rl": true,
"mode": "list",
"value": "public"
},
"options": {},
"operation": "select"
},
"credentials": {
"postgres": {
"name": "<your credential>"
}
},
"typeVersion": 2.6
},
{
"id": "79c08a8a-3724-4d30-ac92-8944bf0ef1ae",
"name": "Update rows in a table",
"type": "n8n-nodes-base.postgres",
"position": [
1632,
-256
],
"parameters": {
"table": {
"__rl": true,
"mode": "list",
"value": "support_persons",
"cachedResultName": "support_persons"
},
"schema": {
"__rl": true,
"mode": "list",
"value": "public"
},
"columns": {
"value": {
"id": "={{ $('Select rows from a table').item.json.id }}",
"active_tickets": "={{ Number($('Select rows from a table').item.json.active_tickets) + 1 }}"
},
"schema": [
{
"id": "id",
"type": "number",
"display": true,
"removed": false,
"required": false,
"displayName": "id",
"defaultMatch": true,
"canBeUsedToMatch": true
},
{
"id": "name",
"type": "string",
"display": true,
"removed": true,
"required": true,
"displayName": "name",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "email",
"type": "string",
"display": true,
"removed": true,
"required": true,
"displayName": "email",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "department",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "department",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "skill_category",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "skill_category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "status",
"type": "string",
"display": true,
"removed": true,
"required": false,
"displayName": "status",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "active_tickets",
"type": "number",
"display": true,
"required": false,
"displayName": "active_tickets",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "max_tickets",
"type": "number",
"display": true,
"removed": true,
"required": false,
"displayName": "max_tickets",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "created_at",
"type": "dateTime",
"display": true,
"removed": true,
"required": false,
"displayName": "created_at",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {},
"operation": "update"
},
"credentials": {
"postgres": {
"name": "<your credential>"
}
},
"typeVersion": 2.6
},
{
"id": "33cc911f-732a-4039-abd3-2bb0bbb11654",
"name": "Insert rows in a table1",
"type": "n8n-nodes-base.postgres",
"position": [
1856,
-256
],
"parameters": {
"table": {
"__rl": true,
"mode": "list",
"value": "ticket_assignment_logs",
"cachedResultName": "ticket_assignment_logs"
},
"schema": {
"__rl": true,
"mode": "list",
"value": "public"
},
"columns": {
"value": {
"ticket_id": "={{ $('Code in JavaScript').item.json.ticket_number }}",
"assignment_reason": "={{ $('Select rows from a table').item.json.status }}",
"support_person_id": "={{ $('Select rows from a table').item.json.id }}"
},
"schema": [
{
"id": "id",
"type": "number",
"display": true,
"required": false,
"displayName": "id",
"defaultMatch": true,
"canBeUsedToMatch": true
},
{
"id": "ticket_id",
"type": "string",
"display": true,
"required": true,
"displayName": "ticket_id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "support_person_id",
"type": "number",
"display": true,
"required": true,
"displayName": "support_person_id",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "assigned_at",
"type": "dateTime",
"display": true,
"required": false,
"displayName": "assigned_at",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "assignment_reason",
"type": "string",
"display": true,
"required": false,
"displayName": "assignment_reason",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow",
"matchingColumns": [
"id"
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"credentials": {
"postgres": {
"name": "<your credential>"
}
},
"typeVersion": 2.6
},
{
"id": "063c92c3-4ba6-472a-95ab-bd0bb6ead7db",
"name": "Reply to a message",
"type": "n8n-nodes-base.gmail",
"position": [
2080,
-256
],
"parameters": {
"message": "=<!DOCTYPE html>\n<html>\n<head>\n <meta charset=\"UTF-8\">\n <title>Ticket Confirmation</title>\n</head>\n<body style=\"font-family: Arial, sans-serif; line-height: 1.6; color: #333;\">\n\n <h2 style=\"color: #16a085;\">Support Ticket Generated Successfully</h2>\n\n <p>Dear Customer,</p>\n\n <p>Thank you for contacting our support team. We have successfully received your request and created a support ticket for your issue.</p>\n\n <h3 style=\"color: #16a085;\">Ticket Details</h3>\n\n <table style=\"border-collapse: collapse; width: 100%; max-width: 600px;\">\n <tr>\n <td style=\"border: 1px solid #ddd; padding: 8px;\"><b>Ticket ID</b></td>\n <td style=\"border: 1px solid #ddd; padding: 8px;\">{{ $('Code in JavaScript').item.json.ticket_number }}</td>\n </tr>\n <tr>\n <td style=\"border: 1px solid #ddd; padding: 8px;\"><b>Support Person</b></td>\n <td style=\"border: 1px solid #ddd; padding: 8px;\">{{ $('Select rows from a table').item.json.name }}</td>\n </tr>\n <tr>\n <td style=\"border: 1px solid #ddd; padding: 8px;\"><b>Support Person Contact</b></td>\n <td style=\"border: 1px solid #ddd; padding: 8px;\">{{ $('Select rows from a table').item.json.email }}</td>\n </tr>\n <tr>\n <td style=\"border: 1px solid #ddd; padding: 8px;\"><b>Status</b></td>\n <td style=\"border: 1px solid #ddd; padding: 8px;\">Under Review</td>\n </tr>\n </table>\n\n <p>\n We appreciate your patience. You will receive another update once the issue is resolved.\n </p>\n\n <br>\n\n <p>Regards,<br>\n <b>Support Team</b></p>\n\n</body>\n</html>",
"options": {
"ccList": "={{ $('Select rows from a table').item.json.email }}"
},
"messageId": "={{ $('Get many messages').item.json.id }}",
"operation": "reply"
},
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
},
"typeVersion": 2.2
},
{
"id": "37b78d8c-d365-408e-a10d-74f624f7d4f6",
"name": "Code in JavaScript1",
"type": "n8n-nodes-base.code",
"position": [
400,
-624
],
"parameters": {
"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'Payment Issue';\n}\n\nreturn $input.all();"
},
"typeVersion": 2
},
{
"id": "09dbcfce-663e-4164-944c-aaaa5bbbd6cf",
"name": "Code in JavaScript2",
"type": "n8n-nodes-base.code",
"position": [
400,
-432
],
"parameters": {
"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'Bug Report';\n}\n\nreturn $input.all();"
},
"typeVersion": 2
},
{
"id": "d27192a8-7fd7-43e5-a1b9-0038bd37c582",
"name": "Code in JavaScript3",
"type": "n8n-nodes-base.code",
"position": [
400,
-240
],
"parameters": {
"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'General Query';\n}\n\nreturn $input.all();"
},
"typeVersion": 2
},
{
"id": "62cc5b11-2887-4417-81c1-7fae3026f9dc",
"name": "Code in JavaScript4",
"type": "n8n-nodes-base.code",
"position": [
400,
-48
],
"parameters": {
"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'Fraud Alert';\n}\n\nreturn $input.all();"
},
"typeVersion": 2
},
{
"id": "d57bf31f-b6f3-442b-b3ea-6de3553f79a3",
"name": "Code in JavaScript5",
"type": "n8n-nodes-base.code",
"position": [
400,
144
],
"parameters": {
"jsCode": "// Loop over input items and add a new field called 'myNewField' to the JSON of each one\nfor (const item of $input.all()) {\n item.json.myNewField = 'General';\n}\n\nreturn $input.all();"
},
"typeVersion": 2
},
{
"id": "ff05d10c-ff67-418b-8b0c-fe31473e5ee5",
"name": "No Operation, do nothing",
"type": "n8n-nodes-base.noOp",
"position": [
2352,
-256
],
"parameters": {},
"typeVersion": 1
},
{
"id": "024437d9-6d7f-48d4-ad1d-6994f20062cc",
"name": "Sticky Note",
"type": "n8n-nodes-base.stickyNote",
"position": [
1104,
-384
],
"parameters": {
"color": 4,
"width": 928,
"height": 480,
"content": "## Ticket Creation in Postgres\n \n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n\n"
},
"typeVersion": 1
},
{
"id": "23a73d52-b771-4740-8e0c-a348f787c459",
"name": "Sticky Note1",
"type": "n8n-nodes-base.stickyNote",
"position": [
-352,
-1072
],
"parameters": {
"width": 896,
"height": 384,
"content": "# This workflow automatically converts incoming Gmail messages into structured support tickets using AI classification. It assigns categories, generates a unique ticket ID, stores data in PostgreSQL, assigns a support agent based on workload, and sends an automated email reply to the customer."
},
"typeVersion": 1
},
{
"id": "c66b99ac-24f0-47e4-bf7e-bb9055c1438f",
"name": "Gmail Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
-848,
-240
],
"parameters": {
"filters": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
},
"typeVersion": 1.4
},
{
"id": "e1a72df2-99aa-4887-8028-e0ba548eac01",
"name": "Sticky Note2",
"type": "n8n-nodes-base.stickyNote",
"position": [
-384,
-464
],
"parameters": {
"color": 6,
"width": 608,
"height": 512,
"content": "# Classify Email based on Ticket Priorirty Using Ollma \n"
},
"typeVersion": 1
},
{
"id": "4be5854a-42a1-4d35-8c8b-3429079183c4",
"name": "Sticky Note3",
"type": "n8n-nodes-base.stickyNote",
"position": [
784,
-320
],
"parameters": {
"width": 320,
"height": 240,
"content": "## Ticket ID Generation"
},
"typeVersion": 1
},
{
"id": "133aad6c-b7bc-4146-a541-349a482b104b",
"name": "Sticky Note4",
"type": "n8n-nodes-base.stickyNote",
"position": [
-896,
-1056
],
"parameters": {
"color": 6,
"width": 416,
"height": 448,
"content": "# \ud83d\udce6 Requirements\n## n8n (latest version)\n## Gmail OAuth2 credentials\n## PostgreSQL database\n## AI model (Ollama or compatible LLM)\n## Support tables:\n## tickets\n## support_persons\n## ticket_assignment_logs"
},
"typeVersion": 1
},
{
"id": "37cfa514-af80-4496-94d6-e9081302aa8f",
"name": "Sticky Note5",
"type": "n8n-nodes-base.stickyNote",
"position": [
-1808,
-1056
],
"parameters": {
"width": 816,
"height": 1424,
"content": "# AI Ticket Classifier Database Setup\n\n\n\n# Create support_persons Table\n\n```sql\nCREATE TABLE support_persons (\n id SERIAL PRIMARY KEY,\n name VARCHAR(100) NOT NULL,\n email VARCHAR(150) UNIQUE NOT NULL,\n department VARCHAR(100),\n skill_category VARCHAR(100),\n status VARCHAR(20) DEFAULT 'available',\n active_tickets INT DEFAULT 0,\n max_tickets INT DEFAULT 5,\n created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP\n);\n```\n\n---\n\n# Create tickets Table\n\n```sql\nCREATE TABLE tickets (\n id SERIAL PRIMARY KEY,\n ticket_number VARCHAR(30) UNIQUE NOT NULL,\n customer_email VARCHAR(150) NOT NULL,\n subject VARCHAR(255),\n message TEXT,\n category VARCHAR(100),\n priority VARCHAR(20),\n sentiment VARCHAR(20),\n status VARCHAR(30) DEFAULT 'open',\n\n assigned_to INT REFERENCES support_persons(id),\n\n created_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,\n updated_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP\n);\n```\n\n---\n\n# Create ticket_assignment_logs Table\n\n```sql\nCREATE TABLE ticket_assignment_logs (\n id SERIAL PRIMARY KEY,\n\n ticket_id VARCHAR(100) NOT NULL,\n\n support_person_id INT NOT NULL,\n\n assigned_at TIMESTAMP DEFAULT CURRENT_TIMESTAMP,\n\n assignment_reason TEXT,\n\n CONSTRAINT fk_support\n FOREIGN KEY (support_person_id)\n REFERENCES support_persons(id)\n);\n```\n\n\n# Supported Ticket Categories\n\n- Technical Issue\n- Payment Issue\n- Refund Request\n- Fraud Alert\n- Bug Report\n- General Query\n- General\n"
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"binaryMode": "separate",
"executionOrder": "v1"
},
"versionId": "08ee582c-1daf-40c0-9417-060d6a5cc16a",
"connections": {
"Ollama Model": {
"ai_languageModel": [
[
{
"node": "Text Classifier",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"Gmail Trigger": {
"main": [
[
{
"node": "Get many messages",
"type": "main",
"index": 0
}
]
]
},
"Text Classifier": {
"main": [
[
{
"node": "Code in JavaScript1",
"type": "main",
"index": 0
}
],
[
{
"node": "Code in JavaScript2",
"type": "main",
"index": 0
}
],
[
{
"node": "Code in JavaScript3",
"type": "main",
"index": 0
}
],
[
{
"node": "Code in JavaScript4",
"type": "main",
"index": 0
}
],
[
{
"node": "Code in JavaScript5",
"type": "main",
"index": 0
}
]
]
},
"Get many messages": {
"main": [
[
{
"node": "Text Classifier",
"type": "main",
"index": 0
}
]
]
},
"Code in JavaScript": {
"main": [
[
{
"node": "Select rows from a table",
"type": "main",
"index": 0
}
]
]
},
"Reply to a message": {
"main": [
[
{
"node": "No Operation, do nothing",
"type": "main",
"index": 0
}
]
]
},
"Code in JavaScript1": {
"main": [
[
{
"node": "Code in JavaScript",
"type": "main",
"index": 0
}
]
]
},
"Code in JavaScript2": {
"main": [
[
{
"node": "Code in JavaScript",
"type": "main",
"index": 0
}
]
]
},
"Code in JavaScript3": {
"main": [
[
{
"node": "Code in JavaScript",
"type": "main",
"index": 0
}
]
]
},
"Code in JavaScript4": {
"main": [
[
{
"node": "Code in JavaScript",
"type": "main",
"index": 0
}
]
]
},
"Code in JavaScript5": {
"main": [
[
{
"node": "Code in JavaScript",
"type": "main",
"index": 0
}
]
]
},
"Insert rows in a table": {
"main": [
[
{
"node": "Update rows in a table",
"type": "main",
"index": 0
}
]
]
},
"Update rows in a table": {
"main": [
[
{
"node": "Insert rows in a table1",
"type": "main",
"index": 0
}
]
]
},
"Insert rows in a table1": {
"main": [
[
{
"node": "Reply to a message",
"type": "main",
"index": 0
}
]
]
},
"Select rows from a table": {
"main": [
[
{
"node": "Insert rows in a table",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
gmailOAuth2ollamaApipostgres
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About this workflow
This workflow automatically converts incoming Gmail messages into structured support tickets using AI classification. It assigns categories, generates a unique ticket ID, stores data in PostgreSQL, assigns a support agent based on workload, and sends an automated email reply to…
Source: https://n8n.io/workflows/15522/ — original creator credit. Request a take-down →
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