Negative Review AI Reply Draft

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "name": "17 - Negative Review AI Reply Draft",
  "nodes": [
    {
      "parameters": {
        "httpMethod": "POST",
        "path": "review-incoming",
        "responseMode": "responseNode",
        "options": {}
      },
      "id": "webhook-review",
      "name": "Review webhook",
      "type": "n8n-nodes-base.webhook",
      "typeVersion": 2,
      "position": [
        200,
        300
      ]
    },
    {
      "parameters": {
        "conditions": {
          "options": {
            "caseSensitive": true,
            "typeValidation": "strict"
          },
          "conditions": [
            {
              "leftValue": "={{ $json.body.rating }}",
              "rightValue": 3,
              "operator": {
                "type": "number",
                "operation": "lte"
              }
            }
          ]
        }
      },
      "id": "if-negative",
      "name": "If rating <= 3",
      "type": "n8n-nodes-base.if",
      "typeVersion": 2,
      "position": [
        420,
        300
      ]
    },
    {
      "parameters": {
        "url": "=https://{{ $env.SHOPIFY_STORE }}.myshopify.com/admin/api/2024-04/orders.json?email={{ $json.body.reviewer_email }}&status=any&limit=3",
        "authentication": "genericCredentialType",
        "genericAuthType": "httpHeaderAuth",
        "options": {}
      },
      "id": "fetch-orders",
      "name": "Fetch customer orders",
      "type": "n8n-nodes-base.httpRequest",
      "typeVersion": 4.2,
      "position": [
        640,
        300
      ],
      "credentials": {
        "httpHeaderAuth": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "modelId": {
          "__rl": true,
          "value": "claude-sonnet-4-6",
          "mode": "list"
        },
        "messages": {
          "values": [
            {
              "content": "=You are drafting a reply to a negative customer review for a SkynetLabs client store.\n\nBRAND VOICE (paste yours here, replace this block):\n- Tone: warm, accountable, never defensive\n- Always thank for honest feedback\n- Acknowledge the specific pain in their own words\n- Offer a concrete next step (refund, replacement, DM owner)\n- Sign off: 'Onward, [Owner First Name]'\n- BANNED: 'We apologize for any inconvenience', 'reach out to our team', exclamation marks, emojis\n\nREVIEW:\nRating: {{ $('Review webhook').first().json.body.rating }}/5\nReviewer: {{ $('Review webhook').first().json.body.reviewer_name }}\nTitle: {{ $('Review webhook').first().json.body.title }}\nBody: {{ $('Review webhook').first().json.body.body }}\nProduct: {{ $('Review webhook').first().json.body.product_title }}\n\nCUSTOMER ORDER HISTORY:\n{{ JSON.stringify($json.orders) }}\n\nReturn ONLY valid JSON:\n{\n  \"draft_reply\": \"75-120 word reply in brand voice\",\n  \"severity\": \"low|medium|high\",\n  \"root_cause\": \"one-line guess at what actually went wrong\",\n  \"recommended_action\": \"refund|replacement|owner_dm|escalate|reply_only\"\n}",
              "role": "user"
            }
          ]
        },
        "options": {
          "temperature": 0.4,
          "maxTokens": 700
        }
      },
      "id": "claude-draft",
      "name": "Claude \u2014 draft reply",
      "type": "@n8n/n8n-nodes-langchain.anthropic",
      "typeVersion": 1.2,
      "position": [
        860,
        300
      ],
      "credentials": {
        "anthropicApi": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "jsCode": "const raw = $input.first().json.content?.[0]?.text || $input.first().json.text || '';\nconst match = raw.match(/\\{[\\s\\S]*\\}/);\nif (!match) throw new Error('No JSON in Claude reply');\nconst parsed = JSON.parse(match[0]);\nconst review = $('Review webhook').first().json.body;\nreturn [{\n  json: {\n    ...parsed,\n    review_id: review.id,\n    reviewer_name: review.reviewer_name,\n    rating: review.rating,\n    review_title: review.title,\n    review_body: review.body,\n    product_title: review.product_title,\n    drafted_at: new Date().toISOString()\n  }\n}];"
      },
      "id": "parse-draft",
      "name": "Parse draft",
      "type": "n8n-nodes-base.code",
      "typeVersion": 2,
      "position": [
        1080,
        300
      ]
    },
    {
      "parameters": {
        "channel": "REPLACE_ME_SLACK_CHANNEL",
        "text": "=\u26a0\ufe0f *{{ $json.rating }}-star review from {{ $json.reviewer_name }}*\n\n*Product:* {{ $json.product_title }}\n*Severity:* {{ $json.severity }}\n*Root cause:* {{ $json.root_cause }}\n*Suggested action:* {{ $json.recommended_action }}\n\n*Their review:*\n> {{ $json.review_body }}\n\n*Draft reply:*\n```\n{{ $json.draft_reply }}\n```\n\nApprove with \u2705 to auto-post, edit with \u270f\ufe0f, skip with \u274c",
        "otherOptions": {}
      },
      "id": "slack-approve",
      "name": "Slack approval",
      "type": "n8n-nodes-base.slack",
      "typeVersion": 2.2,
      "position": [
        1300,
        300
      ],
      "credentials": {
        "slackApi": {
          "name": "<your credential>"
        }
      }
    },
    {
      "parameters": {
        "operation": "append",
        "documentId": {
          "__rl": true,
          "value": "REPLACE_ME_SHEET_ID",
          "mode": "id"
        },
        "sheetName": {
          "__rl": true,
          "value": "review_drafts",
          "mode": "name"
        },
        "columns": {
          "mappingMode": "defineBelow",
          "value": {
            "drafted_at": "={{ $json.drafted_at }}",
            "review_id": "={{ $json.review_id }}",
            "reviewer": "={{ $json.reviewer_name }}",
            "rating": "={{ $json.rating }}",
            "product": "={{ $json.product_title }}",
            "severity": "={{ $json.severity }}",
            "root_cause": "={{ $json.root_cause }}",
            "action": "={{ $json.recommended_action }}",
            "draft_reply": "={{ $json.draft_reply }}",
            "status": "awaiting_approval"
          }
        },
        "options": {}
      },
      "id": "sheet-log",
      "name": "Log to Sheet",
      "type": "n8n-nodes-base.googleSheets",
      "typeVersion": 4.5,
      "position": [
        1520,
        300
      ],
      "credentials": {
        "googleSheetsOAuth2Api": {
          "name": "<your credential>"
        }
      }
    }
  ],
  "connections": {
    "Review webhook": {
      "main": [
        [
          {
            "node": "If rating <= 3",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "If rating <= 3": {
      "main": [
        [
          {
            "node": "Fetch customer orders",
            "type": "main",
            "index": 0
          }
        ],
        []
      ]
    },
    "Fetch customer orders": {
      "main": [
        [
          {
            "node": "Claude \u2014 draft reply",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Claude \u2014 draft reply": {
      "main": [
        [
          {
            "node": "Parse draft",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Parse draft": {
      "main": [
        [
          {
            "node": "Slack approval",
            "type": "main",
            "index": 0
          },
          {
            "node": "Log to Sheet",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  },
  "settings": {
    "executionOrder": "v1"
  },
  "meta": {
    "templateId": "skynetlabs-17"
  },
  "tags": [
    {
      "name": "skynetlabs-pack"
    },
    {
      "name": "ecommerce"
    },
    {
      "name": "reviews"
    },
    {
      "name": "claude"
    }
  ]
}

Credentials you'll need

Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.

• anthropicApi
• googleSheetsOAuth2Api
• httpHeaderAuth
• slackApi

About this workflow

17 - Negative Review AI Reply Draft. Uses httpRequest, anthropic, slack, googleSheets. Webhook trigger; 7 nodes.

Source: https://github.com/waseemnasir2k26/skynet-automation-pack/blob/main/n8n/17-negative-review-ai-reply-draft.json — original creator credit. Request a take-down →

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