Send Chat Message Notifications From Tawk.to to Gmail

The workflow JSON

Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →

{
  "id": "yDUWltdKzcyL7PJD",
  "meta": {
    "templateCredsSetupCompleted": true
  },
  "name": "Tawk.to Chat to Gmail Alert Automation in n8n",
  "tags": [],
  "nodes": [
    {
      "id": "ae1e6f64-3e83-4aaf-bf4b-a10df03f270c",
      "name": "Receive Tawk.to Request",
      "type": "n8n-nodes-base.webhook",
      "position": [
        -620,
        -360
      ],
      "parameters": {
        "path": "a4bf95cd-a30a-4ae0-bd2a-6d96e6cca3b4",
        "options": {},
        "httpMethod": "POST"
      },
      "typeVersion": 2
    },
    {
      "id": "f342fac4-9c57-4717-8e92-f37664aabc4c",
      "name": "Format the message",
      "type": "n8n-nodes-base.set",
      "position": [
        -400,
        -360
      ],
      "parameters": {
        "options": {},
        "assignments": {
          "assignments": [
            {
              "id": "1562e142-b34a-4823-afec-a3073c88d348",
              "name": "chat_id",
              "type": "string",
              "value": "={{ $json.body.chatId }}"
            },
            {
              "id": "38edc953-5924-4a1b-821a-7146cea02c6e",
              "name": "visitor_country",
              "type": "string",
              "value": "={{ $json.body.visitor.country }}"
            },
            {
              "id": "a7aae533-a46e-40ac-9dda-19d79314580a",
              "name": "visitor_name",
              "type": "string",
              "value": "={{ $json.body.visitor.name }}"
            },
            {
              "id": "917b2c1b-711b-4349-adc3-869d3330177a",
              "name": "message",
              "type": "string",
              "value": "={{ $json.body.message.text }}"
            }
          ]
        }
      },
      "typeVersion": 3.4
    },
    {
      "id": "32cd7e5e-c374-4725-95bc-9cdad748d38a",
      "name": "Send alert email",
      "type": "n8n-nodes-base.gmail",
      "position": [
        -180,
        -360
      ],
      "parameters": {
        "sendTo": "",
        "message": "=Hi Team,\n\nYou have received a new chat message.\n\nChat ID: {{$json.chat_id}}\nVisitor Name: {{$json.visitor_name}}\nVisitor Country: {{$json.visitor_country}}\n\nMessage:\n{{$json.message}}\n\nPlease respond promptly.\n\nBest regards,\nYour Support Bot\n",
        "options": {},
        "subject": "=Support Alert: New Chat from {{ $json.visitor_name }} ({{ $json.visitor_country }})",
        "emailType": "text"
      },
      "typeVersion": 2.1
    }
  ],
  "active": false,
  "settings": {
    "executionOrder": "v1"
  },
  "versionId": "a8802e9e-e31d-4179-9d73-cd629f9dfb6e",
  "connections": {
    "Send alert email": {
      "main": [
        []
      ]
    },
    "Format the message": {
      "main": [
        [
          {
            "node": "Send alert email",
            "type": "main",
            "index": 0
          }
        ]
      ]
    },
    "Receive Tawk.to Request": {
      "main": [
        [
          {
            "node": "Format the message",
            "type": "main",
            "index": 0
          }
        ]
      ]
    }
  }
}

About this workflow

This automation workflow captures incoming chat messages from your Tawk.to live chat widget and sends alert emails via Gmail to notify your support team instantly. It is designed to help you respond promptly to visitors and improve your customer support experience. Tawk.to…

Source: https://n8n.io/workflows/6024/ — original creator credit. Request a take-down →

More Email & Gmail workflows → · Browse all categories →

Related workflows

Workflows that share integrations, category, or trigger type with this one. All free to copy and import.