This workflow follows the Chainllm → Gmail recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"updatedAt": "2026-05-25T14:15:44.772Z",
"createdAt": "2026-05-22T11:10:39.246Z",
"id": "WORKFLOW_ID",
"name": "Support Ticket Triage",
"description": null,
"active": false,
"isArchived": false,
"nodes": [
{
"parameters": {
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
},
"filters": {
"sender": ""
}
},
"id": "94323ffd-5db8-4e3b-8609-b800bf60a7e6",
"name": "Watch Support Emails",
"type": "n8n-nodes-base.gmailTrigger",
"typeVersion": 1,
"position": [
-880,
128
],
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"jsCode": "const email = $input.item.json;\nconst subject = email.subject || '';\nconst body = email.text || email.snippet || '';\nconst from = email.from || '';\nconst messageId = email.id || '';\nconst threadId = email.threadId || '';\n\nreturn [{ json: { subject, body: body.substring(0, 2000), from, messageId, threadId } }];"
},
"id": "dec8f467-37d8-437a-82e9-4868a9ba9729",
"name": "Extract Email Data",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
-656,
128
]
},
{
"parameters": {
"jsCode": "const raw = $input.item.json.text || $input.item.json.content || '';\ntry {\n const cleaned = raw.replace(/```json|```/g, '').trim();\n const parsed = JSON.parse(cleaned);\n const email = $('Extract Email Data').item.json;\n return [{ json: { ...parsed, ...email } }];\n} catch(e) {\n return [{ json: { error: 'Parse failed', raw, ...$('Extract Email Data').item.json } }];\n}"
},
"id": "0bb1c9ac-09ef-4a8c-9962-d14e95981112",
"name": "Parse Triage Result",
"type": "n8n-nodes-base.code",
"typeVersion": 2,
"position": [
-224,
128
]
},
{
"parameters": {
"operation": "appendOrUpdate",
"documentId": {
"__rl": true,
"value": "YOUR_GOOGLE_SHEET_ID",
"mode": "list",
"cachedResultName": "Support Ticket Triage",
"cachedResultUrl": "https://docs.google.com/spreadsheets/d/YOUR_GOOGLE_SHEET_ID"
},
"sheetName": {
"mode": "list",
"__rl": true,
"value": "gid=0"
},
"columns": {
"mappingMode": "defineBelow",
"value": {
"From": "={{ $json.from }}",
"Subject": "={{ $json.subject }}{{ $json.subject || $json.body.substring(0, 50) }}\n",
"Summary": "={{ $json.summary }}",
"Urgency": "={{ $json.urgency }}",
"Category": "={{ $json.category }}",
"Sentiment": "={{ $json.sentiment }}",
"Suggested Reply": "={{ $json.suggested_reply }}",
"Thread ID": "={{ $json.threadId }}"
},
"matchingColumns": [
"Thread ID"
],
"schema": [
{
"id": "From",
"displayName": "From",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Subject",
"displayName": "Subject",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Summary",
"displayName": "Summary",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Urgency",
"displayName": "Urgency",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Category",
"displayName": "Category",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Sentiment",
"displayName": "Sentiment",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Assigned Team",
"displayName": "Assigned Team",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Suggested Reply",
"displayName": "Suggested Reply",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Resolution Time",
"displayName": "Resolution Time",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Status",
"displayName": "Status",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Received At",
"displayName": "Received At",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
},
{
"id": "Thread ID",
"displayName": "Thread ID",
"required": false,
"defaultMatch": false,
"display": true,
"type": "string",
"canBeUsedToMatch": true,
"removed": false
}
],
"attemptToConvertTypes": false,
"convertFieldsToString": false
},
"options": {}
},
"id": "0fcc6d85-9ba0-4477-9395-394d229e9aab",
"name": "Log to Tickets Sheet",
"type": "n8n-nodes-base.googleSheets",
"typeVersion": 4.4,
"position": [
0,
0
],
"credentials": {
"googleSheetsOAuth2Api": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"select": "channel",
"channelId": {
"__rl": true,
"value": "#all-wara",
"mode": "name"
},
"text": "={{ \n ($json.urgency === 'critical' ? '\ud83d\udea8' : $json.urgency === 'high' ? '\ud83d\udd34' : $json.urgency === 'medium' ? '\ud83d\udfe1' : '\ud83d\udfe2') + ' *[' + $json.urgency.toUpperCase() + '] New Support Ticket*\\n\\n' +\n '*From:* ' + $json.from + '\\n' +\n '*Subject:* ' + $json.subject + '\\n' +\n '*Category:* ' + $json.category + ' | *Team:* ' + $json.suggested_team + '\\n' +\n '*Sentiment:* ' + $json.sentiment + '\\n\\n' +\n '*Summary:* ' + $json.summary + '\\n\\n' +\n '*\u270d\ufe0f Suggested Reply:*\\n' + $json.suggested_reply + '\\n\\n' +\n '_Logged to Google Sheets_'\n}}",
"otherOptions": {}
},
"id": "067f5fe1-c90b-4205-a5a1-5e02284fbfcc",
"name": "Notify Team on Slack",
"type": "n8n-nodes-base.slack",
"typeVersion": 2.2,
"position": [
0,
240
],
"credentials": {
"slackApi": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"conditions": {
"options": {
"caseSensitive": false,
"leftValue": "",
"typeValidation": "strict",
"version": 1
},
"conditions": [
{
"leftValue": "={{ $json.urgency }}",
"rightValue": "critical",
"operator": {
"type": "string",
"operation": "equals"
}
}
],
"combinator": "and"
},
"options": {}
},
"id": "f4b77e65-2904-4a60-9423-3fa469996868",
"name": "Is Critical?",
"type": "n8n-nodes-base.if",
"typeVersion": 2,
"position": [
0,
448
]
},
{
"parameters": {
"sendTo": "YOUR_SUPPORT_EMAIL@gmail.com",
"subject": "=\ud83d\udea8 CRITICAL Support Ticket: {{ $json.subject }}",
"emailType": "text",
"message": "=A critical support ticket just came in and needs immediate attention.\n\nFrom: {{ $json.from }}\nSubject: {{ $json.subject }}\nSummary: {{ $json.summary }}\nSentiment: {{ $json.sentiment }}\n\nSuggested Reply:\n{{ $json.suggested_reply }}\n\nPlease respond ASAP.",
"options": {}
},
"id": "92e63a25-3054-4f86-b383-d180d446bd59",
"name": "Email Alert for Critical",
"type": "n8n-nodes-base.gmail",
"typeVersion": 2.1,
"position": [
224,
368
],
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"model": "llama-3.3-70b-versatile",
"options": {}
},
"type": "@n8n/n8n-nodes-langchain.lmChatGroq",
"typeVersion": 1,
"position": [
-496,
352
],
"id": "995a52e6-39fa-4adb-888d-7830f5814fe8",
"name": "Groq Chat Model",
"credentials": {
"groqApi": {
"name": "<your credential>"
}
}
},
{
"parameters": {
"promptType": "define",
"text": "=You are a customer support triage expert. Analyze this support email and classify it.\n\nFrom: {{ $json.from }}\nSubject: {{ $json.subject }}\nMessage: {{ $json.body }}\n\nRespond with valid JSON only. No markdown, no backticks:\n{\n \"urgency\": \"critical|high|medium|low\",\n \"category\": \"billing|technical|feature_request|complaint|general_inquiry|refund|account\",\n \"sentiment\": \"angry|frustrated|neutral|satisfied\",\n \"summary\": \"one sentence summary of the issue\",\n \"suggested_reply\": \"a professional empathetic draft reply under 150 words\",\n \"suggested_team\": \"billing|engineering|product|general_support\",\n \"estimated_resolution\": \"immediate|within_24h|within_week|ongoing\"\n}",
"batching": {}
},
"type": "@n8n/n8n-nodes-langchain.chainLlm",
"typeVersion": 1.9,
"position": [
-496,
128
],
"id": "508d5e8d-58ec-4e7f-b3e7-d9642e20584d",
"name": "Basic LLM Chain"
}
],
"connections": {
"Watch Support Emails": {
"main": [
[
{
"node": "Extract Email Data",
"type": "main",
"index": 0
}
]
]
},
"Parse Triage Result": {
"main": [
[
{
"node": "Log to Tickets Sheet",
"type": "main",
"index": 0
},
{
"node": "Notify Team on Slack",
"type": "main",
"index": 0
},
{
"node": "Is Critical?",
"type": "main",
"index": 0
}
]
]
},
"Is Critical?": {
"main": [
[
{
"node": "Email Alert for Critical",
"type": "main",
"index": 0
}
]
]
},
"Extract Email Data": {
"main": [
[
{
"node": "Basic LLM Chain",
"type": "main",
"index": 0
}
]
]
},
"Basic LLM Chain": {
"main": [
[
{
"node": "Parse Triage Result",
"type": "main",
"index": 0
}
]
]
},
"Groq Chat Model": {
"ai_languageModel": [
[
{
"node": "Basic LLM Chain",
"type": "ai_languageModel",
"index": 0
}
]
]
}
},
"settings": {
"executionOrder": "v1",
"binaryMode": "separate"
},
"staticData": null,
"meta": {
"templateCredsSetupCompleted": true
},
"versionId": "579a2a1e-8f84-4862-9c7f-1af9b5e3a7dd",
"activeVersionId": null,
"versionCounter": 35,
"triggerCount": 0,
"tags": [],
"shared": [
{
"updatedAt": "2026-05-22T11:10:39.254Z",
"createdAt": "2026-05-22T11:10:39.254Z",
"role": "workflow:owner",
"workflowId": "WORKFLOW_ID",
"projectId": "Iq1L14HqUAHCPUBu",
"project": {
"updatedAt": "2026-05-22T10:44:17.180Z",
"createdAt": "2026-05-22T10:43:17.263Z",
"id": "Iq1L14HqUAHCPUBu",
"name": "Hashir Wara <hasheralwara@gmail.com>",
"type": "personal",
"icon": null,
"description": null,
"creatorId": "ee0472ac-5224-40b4-a822-f71f776399c1"
}
}
],
"versionMetadata": {
"name": null,
"description": null
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
gmailOAuth2googleSheetsOAuth2ApigroqApislackApi
Pro
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About this workflow
Support Ticket Triage. Uses gmailTrigger, googleSheets, slack, gmail. Event-driven trigger; 9 nodes.
Source: https://github.com/29hashir04/n8n-workflows/blob/main/Support_Ticket_Triage/workflow.json — original creator credit. Request a take-down →
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