Swapnil Mandloi This workflow corresponds to n8n.io template #17554 — we link there as the canonical source.
This workflow follows the Agent → Datatable recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
Copy or download the full n8n JSON below. Paste it into a new n8n workflow, add your credentials, activate. Full import guide →
{
"id": "pUx3hX6xfnOWTEEj",
"meta": {
"builderVariant": "mcp",
"aiBuilderAssisted": true
},
"name": "AI Inbox Concierge \u2014 Smart Email Triage & Auto-Draft OS",
"tags": [],
"nodes": [
{
"id": "6fbe3041-b1d2-472d-b879-484dc23a6d6e",
"name": "New Email Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
0,
304
],
"parameters": {
"simple": false,
"filters": {
"readStatus": "unread"
},
"options": {},
"pollTimes": {
"item": [
{
"mode": "everyMinute"
}
]
}
},
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
},
"typeVersion": 1.4
},
{
"id": "607657f4-7695-49bb-869c-e1f1c68ec971",
"name": "Extract Email",
"type": "n8n-nodes-base.set",
"position": [
224,
304
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "e_from",
"name": "from",
"type": "string",
"value": "={{ $json.from ?? \"\" }}"
},
{
"id": "e_email",
"name": "sender_email",
"type": "string",
"value": "={{ ($json.from ?? \"\").match(/[^<\\s]+@[^>\\s]+/)?.[0] ?? $json.from ?? \"\" }}"
},
{
"id": "e_subj",
"name": "subject",
"type": "string",
"value": "={{ $json.subject ?? \"(no subject)\" }}"
},
{
"id": "e_body",
"name": "body",
"type": "string",
"value": "={{ $json.text ?? $json.textAsHtml ?? $json.snippet ?? \"\" }}"
},
{
"id": "e_thread",
"name": "threadId",
"type": "string",
"value": "={{ $json.threadId ?? \"\" }}"
},
{
"id": "e_msg",
"name": "messageId",
"type": "string",
"value": "={{ $json.messageId ?? $json.id ?? \"\" }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "cd580f8c-fc7c-41cd-b314-6486db5a6242",
"name": "AI Triage",
"type": "@n8n/n8n-nodes-langchain.agent",
"position": [
464,
304
],
"parameters": {
"text": "=Triage this inbound email and draft a reply.\n\nFrom: {{ $json.from }}\nSubject: {{ $json.subject }}\n\nBody:\n{{ $json.body }}",
"options": {
"systemMessage": "You are an executive assistant triaging a business inbox. Classify each email. category is one of: Sales, Support, Billing, Partnership, Other. urgency is one of: High, Medium, Low (High = angry customer, hot lead, outage, payment failure, or a hard deadline; Low = FYI, newsletters, no action needed). sentiment is one of: positive, neutral, negative. summary is one plain sentence. needs_human is true when the reply requires a human decision, a quote, sensitive judgement, or legal/financial commitment. Then write a professional draft_reply as clean HTML (<p> paragraphs, warm and concise, addressed to the sender by first name, moving the conversation forward) and a matching draft_subject that keeps the thread (prefix with Re: when appropriate). Never invent prices, dates, or commitments; if unknown, ask a clarifying question or offer to follow up. Return ONLY the JSON object."
},
"promptType": "define",
"hasOutputParser": true
},
"typeVersion": 3.1
},
{
"id": "bf942d6d-0a76-4ec9-80d1-ba0a5ebf4ae5",
"name": "Claude Sonnet 4.6",
"type": "@n8n/n8n-nodes-langchain.lmChatAnthropic",
"position": [
464,
528
],
"parameters": {
"model": {
"__rl": true,
"mode": "list",
"value": "claude-sonnet-4-6",
"cachedResultName": "Claude Sonnet 4.6"
},
"options": {
"temperature": 0.1,
"maxTokensToSample": 1024
}
},
"typeVersion": 1.5
},
{
"id": "9d55ea7f-77f6-4205-82aa-52983cb1ae26",
"name": "Triage Schema",
"type": "@n8n/n8n-nodes-langchain.outputParserStructured",
"position": [
608,
544
],
"parameters": {
"jsonSchemaExample": "{ \"category\": \"Sales\", \"urgency\": \"High\", \"sentiment\": \"neutral\", \"summary\": \"Prospect asking for annual pricing for 40 seats.\", \"needs_human\": true, \"draft_subject\": \"Re: Question about your pricing\", \"draft_reply\": \"<p>Hi Ravi,</p><p>Thanks for reaching out.</p>\" }"
},
"typeVersion": 1.3
},
{
"id": "313674b2-40ae-48c0-af97-649e6b027d2b",
"name": "Shape Triage Record",
"type": "n8n-nodes-base.set",
"position": [
720,
304
],
"parameters": {
"options": {},
"assignments": {
"assignments": [
{
"id": "t_from",
"name": "from",
"type": "string",
"value": "={{ $(\"Extract Email\").item.json.from }}"
},
{
"id": "t_email",
"name": "sender_email",
"type": "string",
"value": "={{ $(\"Extract Email\").item.json.sender_email }}"
},
{
"id": "t_subj",
"name": "subject",
"type": "string",
"value": "={{ $(\"Extract Email\").item.json.subject }}"
},
{
"id": "t_thread",
"name": "threadId",
"type": "string",
"value": "={{ $(\"Extract Email\").item.json.threadId }}"
},
{
"id": "t_cat",
"name": "category",
"type": "string",
"value": "={{ $json.category }}"
},
{
"id": "t_urg",
"name": "urgency",
"type": "string",
"value": "={{ $json.urgency }}"
},
{
"id": "t_sent",
"name": "sentiment",
"type": "string",
"value": "={{ $json.sentiment }}"
},
{
"id": "t_sum",
"name": "summary",
"type": "string",
"value": "={{ $json.summary }}"
},
{
"id": "t_nh",
"name": "needs_human",
"type": "boolean",
"value": "={{ $json.needs_human }}"
},
{
"id": "t_dsubj",
"name": "draft_subject",
"type": "string",
"value": "={{ $json.draft_subject }}"
},
{
"id": "t_dreply",
"name": "draft_reply",
"type": "string",
"value": "={{ $json.draft_reply }}"
},
{
"id": "t_action",
"name": "action_taken",
"type": "string",
"value": "={{ $json.urgency === \"High\" ? \"Draft created + urgent alert sent\" : \"Draft created + logged\" }}"
},
{
"id": "t_ts",
"name": "logged_at",
"type": "string",
"value": "={{ $now.toISO() }}"
}
]
}
},
"typeVersion": 3.4
},
{
"id": "9ae84339-fe7a-4390-9e3a-76593579e831",
"name": "Log to Triage Table",
"type": "n8n-nodes-base.dataTable",
"position": [
992,
160
],
"parameters": {
"columns": {
"value": {
"subject": "={{ $(\"Shape Triage Record\").item.json.subject }}",
"summary": "={{ $(\"Shape Triage Record\").item.json.summary }}",
"urgency": "={{ $(\"Shape Triage Record\").item.json.urgency }}",
"category": "={{ $(\"Shape Triage Record\").item.json.category }}",
"logged_at": "={{ $(\"Shape Triage Record\").item.json.logged_at }}",
"sentiment": "={{ $(\"Shape Triage Record\").item.json.sentiment }}",
"needs_human": "={{ $(\"Shape Triage Record\").item.json.needs_human }}",
"action_taken": "={{ $(\"Shape Triage Record\").item.json.action_taken }}",
"received_from": "={{ $(\"Shape Triage Record\").item.json.from }}"
},
"schema": [
{
"id": "received_from",
"type": "string",
"display": true,
"required": false,
"displayName": "received_from",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "subject",
"type": "string",
"display": true,
"required": false,
"displayName": "subject",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "category",
"type": "string",
"display": true,
"required": false,
"displayName": "category",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "urgency",
"type": "string",
"display": true,
"required": false,
"displayName": "urgency",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "sentiment",
"type": "string",
"display": true,
"required": false,
"displayName": "sentiment",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "summary",
"type": "string",
"display": true,
"required": false,
"displayName": "summary",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "needs_human",
"type": "boolean",
"display": true,
"required": false,
"displayName": "needs_human",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "action_taken",
"type": "string",
"display": true,
"required": false,
"displayName": "action_taken",
"defaultMatch": false,
"canBeUsedToMatch": true
},
{
"id": "logged_at",
"type": "string",
"display": true,
"required": false,
"displayName": "logged_at",
"defaultMatch": false,
"canBeUsedToMatch": true
}
],
"mappingMode": "defineBelow"
},
"options": {},
"dataTableId": {
"__rl": true,
"mode": "name",
"value": "email_triage_log"
}
},
"typeVersion": 1.1
},
{
"id": "0f657ef2-aecb-47b8-bb55-b9c560a8794f",
"name": "Create Draft Reply",
"type": "n8n-nodes-base.gmail",
"onError": "continueRegularOutput",
"maxTries": 3,
"position": [
992,
320
],
"parameters": {
"message": "={{ $(\"Shape Triage Record\").item.json.draft_reply }}",
"options": {
"sendTo": "={{ $(\"Shape Triage Record\").item.json.sender_email }}",
"threadId": "={{ $(\"Shape Triage Record\").item.json.threadId }}"
},
"subject": "={{ $(\"Shape Triage Record\").item.json.draft_subject }}",
"resource": "draft",
"emailType": "html"
},
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
},
"retryOnFail": true,
"typeVersion": 2.2,
"waitBetweenTries": 2000
},
{
"id": "d0b1d5c3-27c3-4d94-934c-2e5f9e680f46",
"name": "Route by Urgency",
"type": "n8n-nodes-base.switch",
"position": [
992,
480
],
"parameters": {
"rules": {
"values": [
{
"outputKey": "High",
"conditions": {
"options": {
"version": 1,
"leftValue": "",
"caseSensitive": false,
"typeValidation": "loose"
},
"combinator": "and",
"conditions": [
{
"operator": {
"type": "string",
"operation": "equals"
},
"leftValue": "={{ $json.urgency }}",
"rightValue": "High"
}
]
},
"renameOutput": true
}
]
},
"options": {
"fallbackOutput": "extra",
"renameFallbackOutput": "Medium / Low"
}
},
"typeVersion": 3.4
},
{
"id": "4e8bec3d-c5be-4567-b472-046d344cb5c6",
"name": "Send Urgent Alert",
"type": "n8n-nodes-base.gmail",
"onError": "continueRegularOutput",
"maxTries": 3,
"position": [
1232,
464
],
"parameters": {
"sendTo": "<__PLACEHOLDER_VALUE__Your alert inbox, e.g. you@company.com__>",
"message": "=<p><strong>Urgent email needs attention.</strong></p><p><b>From:</b> {{ $(\"Shape Triage Record\").item.json.from }}<br><b>Subject:</b> {{ $(\"Shape Triage Record\").item.json.subject }}<br><b>Category:</b> {{ $(\"Shape Triage Record\").item.json.category }} | <b>Sentiment:</b> {{ $(\"Shape Triage Record\").item.json.sentiment }}</p><p><b>Summary:</b> {{ $(\"Shape Triage Record\").item.json.summary }}</p><p>A draft reply is already waiting in your Gmail drafts.</p>",
"options": {
"appendAttribution": false
},
"subject": "=\ud83d\udea8 Urgent {{ $(\"Shape Triage Record\").item.json.category }} email from {{ $(\"Shape Triage Record\").item.json.from }}"
},
"credentials": {
"gmailOAuth2": {
"name": "<your credential>"
}
},
"retryOnFail": true,
"typeVersion": 2.2,
"waitBetweenTries": 2000
},
{
"id": "f92becc5-b873-4ee7-a737-fd3baa90664d",
"name": "Draft Only \u2014 No Alert",
"type": "n8n-nodes-base.noOp",
"position": [
1232,
672
],
"parameters": {},
"typeVersion": 1
},
{
"id": "32308550-05b4-4e62-9d15-9e8eac1e7f35",
"name": "Sticky Note 13d02629",
"type": "n8n-nodes-base.stickyNote",
"position": [
-640,
-64
],
"parameters": {
"color": 4,
"width": 584,
"height": 504,
"content": "## \ud83d\udcec AI Inbox Concierge \u2014 Smart Email Triage & Auto-Draft OS\n\nEvery new email is classified by AI, a reply draft is written into the thread, everything is logged, and urgent items ping you instantly. Works for any business with an inbox.\n\n**Flow:** New email \u2192 Extract \u2192 AI Triage \u2192 Shape \u2192 log + draft reply + urgency routing.\n\n### Setup\n1. Connect **Gmail** (trigger, draft, alert) + **Anthropic** credentials.\n2. Set your alert inbox on the \"Send Urgent Alert\" node.\n3. Activate \u2014 the data table `email_triage_log` is already created."
},
"typeVersion": 1
},
{
"id": "8ab41ddd-3006-43e4-823e-56064d659879",
"name": "Sticky Note f1648cad",
"type": "n8n-nodes-base.stickyNote",
"position": [
336,
48
],
"parameters": {
"color": 6,
"width": 548,
"height": 216,
"content": "### \ud83e\udde0 AI Triage\nClaude assigns category (Sales / Support / Billing / Partnership / Other), urgency, sentiment, a one-line summary, and writes a ready-to-review HTML draft reply. It never invents prices or commitments. Swap for OpenAI if preferred."
},
"typeVersion": 1
},
{
"id": "0202bbee-0d40-472b-be10-8c32238e22fa",
"name": "Sticky Note 7f5d102a",
"type": "n8n-nodes-base.stickyNote",
"position": [
960,
-112
],
"parameters": {
"color": 3,
"width": 540,
"height": 232,
"content": "### \u26a1 Actions\nDraft reply lands in the correct Gmail thread (human reviews before sending \u2014 safe by design). High-urgency emails also send you an instant alert. All Gmail nodes retry 3\u00d7/2s and reference the **Shape** node explicitly, so fields never arrive null."
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"binaryMode": "separate",
"availableInMCP": true,
"executionOrder": "v1"
},
"versionId": "844b90e9-d950-4935-ad76-e7060226f39f",
"nodeGroups": [],
"connections": {
"AI Triage": {
"main": [
[
{
"node": "Shape Triage Record",
"type": "main",
"index": 0
}
]
]
},
"Extract Email": {
"main": [
[
{
"node": "AI Triage",
"type": "main",
"index": 0
}
]
]
},
"Triage Schema": {
"ai_outputParser": [
[
{
"node": "AI Triage",
"type": "ai_outputParser",
"index": 0
}
]
]
},
"Route by Urgency": {
"main": [
[
{
"node": "Send Urgent Alert",
"type": "main",
"index": 0
}
],
[
{
"node": "Draft Only \u2014 No Alert",
"type": "main",
"index": 0
}
]
]
},
"Claude Sonnet 4.6": {
"ai_languageModel": [
[
{
"node": "AI Triage",
"type": "ai_languageModel",
"index": 0
}
]
]
},
"New Email Trigger": {
"main": [
[
{
"node": "Extract Email",
"type": "main",
"index": 0
}
]
]
},
"Shape Triage Record": {
"main": [
[
{
"node": "Log to Triage Table",
"type": "main",
"index": 0
},
{
"node": "Create Draft Reply",
"type": "main",
"index": 0
},
{
"node": "Route by Urgency",
"type": "main",
"index": 0
}
]
]
}
}
}
Credentials you'll need
Each integration node will prompt for credentials when you import. We strip credential IDs before publishing — you'll add your own.
gmailOAuth2
Pro
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About this workflow
This workflow monitors a Gmail inbox for unread messages, uses Anthropic Claude to classify and summarize each email, auto-drafts an HTML reply in the same thread, logs the triage result to an n8n Data Table, and sends an urgent alert email for high-priority items. Triggers…
Source: https://n8n.io/workflows/17554/ — original creator credit. Request a take-down →
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