Yusuke Yamamoto This workflow corresponds to n8n.io template #9876 — we link there as the canonical source.
This workflow follows the Gmail → Gmail Trigger recipe pattern — see all workflows that pair these two integrations.
The workflow JSON
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{
"id": "sKPt2XLNb9anT2fW",
"name": "Multi-Channel DHL Status Bot with n8n, Gmail, and Webhooks",
"tags": [],
"nodes": [
{
"id": "intro-note-1",
"name": "Workflow Overview",
"type": "n8n-nodes-base.stickyNote",
"position": [
-112,
80
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "webhook-trigger",
"name": "Webhook Form Trigger",
"type": "n8n-nodes-base.webhook",
"position": [
304,
112
],
"parameters": {},
"typeVersion": 2
},
{
"id": "gmail-trigger",
"name": "Gmail Email Trigger",
"type": "n8n-nodes-base.gmailTrigger",
"position": [
304,
304
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "setup-note-1",
"name": "Trigger Setup",
"type": "n8n-nodes-base.stickyNote",
"position": [
304,
480
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "merge-triggers",
"name": "Merge Triggers",
"type": "n8n-nodes-base.merge",
"position": [
608,
208
],
"parameters": {},
"typeVersion": 3
},
{
"id": "extract-tracking",
"name": "Extract Tracking Number",
"type": "n8n-nodes-base.code",
"position": [
800,
208
],
"parameters": {},
"typeVersion": 2
},
{
"id": "extraction-note",
"name": "Extraction Logic",
"type": "n8n-nodes-base.stickyNote",
"position": [
688,
384
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "dhl-api-request",
"name": "Get DHL Tracking Status",
"type": "n8n-nodes-base.httpRequest",
"position": [
1008,
208
],
"parameters": {},
"typeVersion": 4.2
},
{
"id": "api-note",
"name": "DHL API Configuration",
"type": "n8n-nodes-base.stickyNote",
"position": [
1008,
384
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "format-response",
"name": "Format Response Message",
"type": "n8n-nodes-base.code",
"position": [
1200,
208
],
"parameters": {},
"typeVersion": 2
},
{
"id": "check-source",
"name": "Check Source",
"type": "n8n-nodes-base.if",
"position": [
1408,
208
],
"parameters": {},
"typeVersion": 2
},
{
"id": "routing-note",
"name": "Response Routing",
"type": "n8n-nodes-base.stickyNote",
"position": [
1344,
352
],
"parameters": {
"content": ""
},
"typeVersion": 1
},
{
"id": "webhook-response",
"name": "Webhook Response",
"type": "n8n-nodes-base.respondToWebhook",
"position": [
1600,
112
],
"parameters": {},
"typeVersion": 1.1
},
{
"id": "gmail-send",
"name": "Send Gmail Response",
"type": "n8n-nodes-base.gmail",
"position": [
1600,
304
],
"parameters": {},
"typeVersion": 2.1
},
{
"id": "email-config-note",
"name": "Email Setup",
"type": "n8n-nodes-base.stickyNote",
"position": [
1600,
464
],
"parameters": {
"content": ""
},
"typeVersion": 1
}
],
"active": false,
"settings": {
"timezone": "America/New_York",
"errorWorkflow": "",
"executionOrder": "v1",
"saveManualExecutions": true,
"saveExecutionProgress": true,
"saveDataErrorExecution": "all",
"saveDataSuccessExecution": "all"
},
"versionId": "9066dca1-1efe-41ec-8477-457dcaadd0a8",
"connections": {
"Check Source": {
"main": [
[
{
"node": "Webhook Response",
"type": "main",
"index": 0
}
],
[
{
"node": "Send Gmail Response",
"type": "main",
"index": 0
}
]
]
},
"Merge Triggers": {
"main": [
[
{
"node": "Extract Tracking Number",
"type": "main",
"index": 0
}
]
]
},
"Gmail Email Trigger": {
"main": [
[
{
"node": "Merge Triggers",
"type": "main",
"index": 1
}
]
]
},
"Webhook Form Trigger": {
"main": [
[
{
"node": "Merge Triggers",
"type": "main",
"index": 0
}
]
]
},
"Extract Tracking Number": {
"main": [
[
{
"node": "Get DHL Tracking Status",
"type": "main",
"index": 0
}
]
]
},
"Format Response Message": {
"main": [
[
{
"node": "Check Source",
"type": "main",
"index": 0
}
]
]
},
"Get DHL Tracking Status": {
"main": [
[
{
"node": "Format Response Message",
"type": "main",
"index": 0
}
]
]
}
}
}
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About this workflow
This n8n template automates responses to customer inquiries about DHL shipment status, handling requests from both web forms and emails. Automate Customer Support: Provide 24/7 instant answers to the common "Where is my order?" question without human intervention. Reduce Support…
Source: https://n8n.io/workflows/9876/ — original creator credit. Request a take-down →
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